Reviews
Write a reviewMy dad and I just came in to look at the New Trax and
My dad and I just came in to look at the New Trax and immediately felt at home. He has purchased from your dealership multiple times and this was my first time but you now have a loyal customer! D?mon made us feel right at home and took his time making sure I got what I really wanted. He is a true gem to have. Great customer service and really listened to what I wanted and made sure it happened. Trent in your parts department was also a big help with ordering the floor mats I wanted and making sure my points went across to the ?My Chevy? app. It really was a breath of fresh air with your dealership and not feeling like I walked out the door just another number. Above and beyond from everyone I encountered!
My dad and I just came in to look at the New Trax and
My dad and I just came in to look at the New Trax and immediately felt at home. He has purchased from your dealership multiple times and this was my first time but you now have a loyal customer! D?mon made us feel right at home and took his time making sure I got what I really wanted. He is a true gem to have. Great customer service and really listened to what I wanted and made sure it happened. Trent in your parts department was also a big help with ordering the floor mats I wanted and making sure my points went across to the ?My Chevy? app. It really was a breath of fresh air with your dealership and not feeling like I walked out the door just another number. Above and beyond from everyone I encountered!
- Customer service
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- Buying process
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- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bought severe vehicles over the years from this
Bought severe vehicles over the years from this dealership. Both new and used. Always smooth, quick and painless. I only deal with Larry. He is never pushy and is always willing to help me get the most for my trade in, dealer incentives and rebates.
Bought severe vehicles over the years from this
Bought severe vehicles over the years from this dealership. Both new and used. Always smooth, quick and painless. I only deal with Larry. He is never pushy and is always willing to help me get the most for my trade in, dealer incentives and rebates.
- Customer service
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- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your kind words Mr. Gibson! We are always here to help anytime.
Very friendly staff who were not overbearing.
Very friendly staff who were not overbearing. Everyone was very helpful. Our salesman answered all our questions &steered us in the right direction. Staff was very accommodating, especially weather related.
Very friendly staff who were not overbearing.
Very friendly staff who were not overbearing. Everyone was very helpful. Our salesman answered all our questions &steered us in the right direction. Staff was very accommodating, especially weather related.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Not so stupid?
Came in for oil change and tire rotation which was done within the quoted hour time frame. My issue is when I needed to discuss issues and possible resolutions the service manager spoke to me like I was a 2yr old and too ignorant to understand anything being discussed then promptly dismissed me as she didn?t have time to speak to someone so stupid. I was not impressed in the least and therefore will definitely spend my money somewhere else for the repairs my vehicle needs.
Not so stupid?
Came in for oil change and tire rotation which was done within the quoted hour time frame. My issue is when I needed to discuss issues and possible resolutions the service manager spoke to me like I was a 2yr old and too ignorant to understand anything being discussed then promptly dismissed me as she didn?t have time to speak to someone so stupid. I was not impressed in the least and therefore will definitely spend my money somewhere else for the repairs my vehicle needs.
- Customer service
- 2.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi there, customer satisfaction is our top priority. We strive to provide an excellent experience for our customers every day, and we would never want our customers to feel this way. Unfortunately, we feel this review may have been made in error for our dealership. We do not have any customers by the name Elizabeth Gates, nor have we had any recent appointments with the last name Gates. In addition, our service manager is a male, so we are confused as to who you may have spoken to or what dealership you may have been to as it does not appear that you were here. If you did in fact, bring your vehicle to our dealership (Abernethy Chevrolet Buick GMC in Lincolnton, NC) we would love the opportunity to speak with you to learn more about your experience so that we can address it with our staff as necessary. Please reach out so we can discuss your experience and ways we can improve to earn your business and trust. You can speak to the manager, Stephen Brown, by calling 704-735-0401. Thank you and we look forward to hearing back from you!
Abernathy Chevrolet
I have purchased 2 new vehicles and one used. Will buy there in the future as well.
Abernathy Chevrolet
I have purchased 2 new vehicles and one used. Will buy there in the future as well.
- Customer service
- 4.0
- Buying process
- 4.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Battery replacement 2013 equinox
Warranty was still in effect, best to have a 1 stop repair shop. I had just priced a new battery, they didn't install , decided to have you guys install, discovered battery still under warranty.
Battery replacement 2013 equinox
Warranty was still in effect, best to have a 1 stop repair shop. I had just priced a new battery, they didn't install , decided to have you guys install, discovered battery still under warranty.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Abernathy Chevrolet, Buick, GMC in Lincolnton, NC
I was more than excited when I went to Abernathy Chevrolet, Buick and GMC to look at new vehicles to find out that Harry Avery was a salesman there. Harry has sold us our past 2 vehicles and I immediately felt relief that I could relax and know that I was in good hands. As usual, Harry did an exceptional job and we were very happy with his exceptional customer service which led to our purchase. A shout out also to Katrina. She was also so supportive to answer questions and welcoming when we were at the dealership.
Abernathy Chevrolet, Buick, GMC in Lincolnton, NC
I was more than excited when I went to Abernathy Chevrolet, Buick and GMC to look at new vehicles to find out that Harry Avery was a salesman there. Harry has sold us our past 2 vehicles and I immediately felt relief that I could relax and know that I was in good hands. As usual, Harry did an exceptional job and we were very happy with his exceptional customer service which led to our purchase. A shout out also to Katrina. She was also so supportive to answer questions and welcoming when we were at the dealership.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mitch Abernathy call me!!! I am illegally blind
This is the worst dealership you can take your GMC toooooo. Very poor service and Mitch Abernathy will not speak to you. He will not even call back even if his service people don't speak to you after having a vehicle towed for service and appointment set.
Mitch Abernathy call me!!! I am illegally blind
This is the worst dealership you can take your GMC toooooo. Very poor service and Mitch Abernathy will not speak to you. He will not even call back even if his service people don't speak to you after having a vehicle towed for service and appointment set.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Review
Very positive overall experience. Friendly and knowledgeable
Review
Very positive overall experience. Friendly and knowledgeable
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Will not own another chevy product.
bought a truck a few months ago, my first and last chevy. Not pleased with the truck just feels cheap. Did not receive my owners manual or my second key. I have contacted them and sales says to call service and service says to call sales. It is a shame that you have to download an owners manual with a 47k truck and don't even get me started on the no second key. Will not own another chevy product.
Will not own another chevy product.
bought a truck a few months ago, my first and last chevy. Not pleased with the truck just feels cheap. Did not receive my owners manual or my second key. I have contacted them and sales says to call service and service says to call sales. It is a shame that you have to download an owners manual with a 47k truck and don't even get me started on the no second key. Will not own another chevy product.
- Customer service
- 2.0
- Buying process
- 4.0
- Quality of repair
- 2.0
- Overall facilities
- 4.0
- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase