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Reviews

Average Ratings

3.6
117 lifetime reviews.
  • Great dealership

    I came to Taylor's just to look at options about downsizing my large SUV to a smaller version. Sean Cash came out as I was looking at the Explorer...

    Dealer Response

    Traci, thank you for your kind words and congratulations on your new vehicle! Check our social media pages to stay in the loop on product news and...


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    I came to Taylor's just to look at options about downsizing my large SUV to a smaller version. Sean Cash came out as I was looking at the Explorer's and started showing me all the options and practically had me sold on it by his vast knowledge of the vehicle and his thorough demonstration. He was so nice and accommodating and made my trading experience with Taylor's exceptional!! I was very pleased to be able to drive away in my new to me Explorer. Sean is top-notch!!! I also have to add that Dean Howell is by far the best general manager, hands down. He is the most HONEST and genuine manager we have ever dealt with and we have traded many times over the years. He went above and beyond to give us the best deal even though the vehicle was already priced at a competitive rate. It really was just an awesome, smooth buying experience!! I highly recommend them!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Traci, thank you for your kind words and congratulations on your new vehicle! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!


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  • customer service with the dealership

    My husband and I had researched in depth the 2016 Ford Edge. We had decided to visit two or three dealerships that had cars that fit our requirem...


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    My husband and I had researched in depth the 2016 Ford Edge. We had decided to visit two or three dealerships that had cars that fit our requirements. One was Taylor Ford. In summary the buying experience was a pleasure. We first met Mr. Gordon Prince, the sales manager. He greeted us with a smile and relaxed disposition. I had called him earlier and told him that we wanted a knowledgeable salesman. Upon arriving he introduced us to Mr. Sean Cash. Mr. Cash showed us the car we were interested in purchasing. He answered a myriad of questions. You intuitively felt his sincerity. Mr. Cash and Mr. Prince worked hard to put together the purchase of a car that met our needs and at a very competitive price. They went the extra mile. When we picked up the car Mr. Cash spent a great deal of time reviewing the technical features which can be overwhelming. He was kind, patient, and presented the information in a simple and understandable manner. This was greatly appreciated. We have bought many cars over our lifetime. Taylor Ford was one of the best experiences. You felt like you were dealing with friends. The customer service was outstanding. Mr. Cash encouraged us several times to call him with any questions. We will certainly recommend Mr. Prince and Mr. Cash to our friends and family. We have been married 51 years and are both retired professionals.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Sales Team

    These dealership is top notch, they did everything they could do to help get me into the vehicle I wanted. Price and trade in was very fair, follo...

    Dealer Response

    We are happy you had such a positive experience with us, Brian! Feel free to stop by if you ever need any more help.


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    These dealership is top notch, they did everything they could do to help get me into the vehicle I wanted. Price and trade in was very fair, follow up was excellent and there was no pressure from the sales staff to me. I met with Alan over the phone, was shown the vehicle by Stacy and met the used car manager, all were excellent and treated my family with respect

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We are happy you had such a positive experience with us, Brian! Feel free to stop by if you ever need any more help.


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  • review

    They never contacted me.so I can't be pleased ,my credit is a five twenty anyway so you couldn't help me .dean Howell have a great day.

    Dealer Response

    Tenia , Thank you for your time on the phone last week. It was a pleasure speaking with you. If you have any questions that have come up since th...


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    They never contacted me.so I can't be pleased ,my credit is a five twenty anyway so you couldn't help me .dean Howell have a great day.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Tenia , Thank you for your time on the phone last week. It was a pleasure speaking with you. If you have any questions that have come up since then, please feel free to give us a call and we will gladly answer them for you! We are happy to assist you with your vehicle purchase whenever you have time to make it in our store, and please, don't let credit score keep you from researching your options. We have a very talented Finance Manager, who is often able to assist customer with obtaining financing, even with less than perfect credit! Again, we look forward to assisting you whenever it is convenient for you.


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  • No Fix

    I purchased a Ford Certified Preowned 2013 Explorer for our anniversary 2 weeks ago, since then our vehicle has been in the shop for a vibration f...

    Dealer Response

    Gene, I am sorry that you had an issue with the tire balancing on your vehicle at the time of purchase. It is never our intention for Customers t...


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    I purchased a Ford Certified Preowned 2013 Explorer for our anniversary 2 weeks ago, since then our vehicle has been in the shop for a vibration for 10 days, they replaced the PTO. The mechanic brings the car back, my wife drives it home with the same vibration. We drive to Sams Club and I notice the vibration right away , it feels like we are driving on cobblestone. I go the tire center to check the air pressure in the tires. Before I can say anything the tire tech notices there are no balancers on the tires, he shows me where they should be. The Taylor Ford mechanic drove it 30 miles to bring the car back to my wife and didn't notice the vibration. We drive it for 5 minutes and notice it, the Sams Club tire tech notices it. Up to this point we are not impressed. If the car has to go back to Taylor for it will burn up another tank of gas. So so far this sipposedly Ford Certified Preowned vehicle is not. The saleman make a point to tell us how the dealer spends $800 to use the Ford preowned certification. They have waisted their money and our time. This vehicle is costing us money.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Gene, I am sorry that you had an issue with the tire balancing on your vehicle at the time of purchase. It is never our intention for Customers to have that experience, and we understand the disappointment and frustration this can cause. Thank you for being willing to drive one of our loaner cars few days while we made the repairs to your vehicle, and for allowing us the opportunity to make this right.


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  • Awesome Sales Team

    I bought a used Jaguar from these guys, and they helped me every step of the way. They answered all questions about the car ( I drove down from Ke...

    Dealer Response

    Thank you so much for the outstanding acknowledgement of our staff and dealership! Joseph and Taylor Ford of Waynesville strive to offer total cus...


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    I bought a used Jaguar from these guys, and they helped me every step of the way. They answered all questions about the car ( I drove down from Kentucky, so I have a lot of questions, requested pictures, etc ). These guys went out of their way. Joseph was a huge help, straight forward, and honest. Probably the most HONEST dealer I have ever worked with. Even if you have to come to this place from Georgia, TN, Kentucky, Virginia, etc, I would highly recommend taking a drive to Waynesville and checking these guys out. No high pressure sales mind games, just honest people wanting to sell you the car you want.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for the outstanding acknowledgement of our staff and dealership! Joseph and Taylor Ford of Waynesville strive to offer total customer satisfaction for wonderful customers like you.


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  • SERVICE DEPARTMENT

    Taylor Ford is my hometown dealer. My family has utilized their services for many years. The staff is courteous and knows us by name. I enjoy work...

    Dealer Response

    Thank you so much for the wonderful review Tara! We here at Taylor Ford of Waynesville are committed to providing complete customer satisfaction a...


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    Taylor Ford is my hometown dealer. My family has utilized their services for many years. The staff is courteous and knows us by name. I enjoy working with Ricky in service. He is always knowledgeable and friendly. I recently purchased a new Lincoln and look forward to having it serviced with Taylor Motors.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for the wonderful review Tara! We here at Taylor Ford of Waynesville are committed to providing complete customer satisfaction and that wouldn't be possible if we didn't receive feedback from great customers like you.


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  • Customer

    Always get friendly, competent service at Taylor's. Love these folks!

    Dealer Response

    Thanks Mary and we love you too! We strive to make our customers happy in every aspect of this business and working with great customers like you ...


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    Always get friendly, competent service at Taylor's. Love these folks!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks Mary and we love you too! We strive to make our customers happy in every aspect of this business and working with great customers like you makes that easy. We look forward to seeing you again!


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  • great place & great folks

    Love going to Taylor's. All of the staff r great. Been dealing with Dean H. for 20yrs. Ricky n service is always helpful & courteous. Thank yo...

    Dealer Response

    Mike and Dianna thank you so much for the acknowledgement of Dean, Ricky and Taylor Ford of Waynesville. Our dealership would not be so successful...


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    Love going to Taylor's. All of the staff r great. Been dealing with Dean H. for 20yrs. Ricky n service is always helpful & courteous. Thank you Mike & Dianna Hughes

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Mike and Dianna thank you so much for the acknowledgement of Dean, Ricky and Taylor Ford of Waynesville. Our dealership would not be so successful if it weren't for customers like y'all! We look forward to serving you in the future.


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  • Amazing experience

    We purchased a 2014 explorer. Service was terrific! Stacey was incredible! We know where to go from now on. Would highly recommend them (and we we...

    Dealer Response

    Alisha thank you so much for the acknowledgment of Stacey and Taylor Ford of Waynesville! We truly appreciate you and we look forward to assisting...


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    We purchased a 2014 explorer. Service was terrific! Stacey was incredible! We know where to go from now on. Would highly recommend them (and we went to a few places - this is not the closest ford dealership to us).

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Alisha thank you so much for the acknowledgment of Stacey and Taylor Ford of Waynesville! We truly appreciate you and we look forward to assisting you with your future purchases and service!


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