Skip to main content

Phelps Chevrolet

(47 reviews)
Visit Phelps Chevrolet
Sales hours:
Service hours:
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–7:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (252) 931-8654 (252) 931-8654
Used (252) 558-1521 (252) 558-1521
Service (252) 558-1501 (252) 558-1501

Reviews

(47 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Phelps Chevrolet from DealerRater.

Want to share your experience with this dealership?

Write a review

Was very impressed with the service We received from our

Was very impressed with the service We received from our salesman Joseph Barnes. He was very knowlegeable about the vehicle I purchased. Help set up several options on my vehicle. Best vehicle purchase I have ever experienced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I went into the dealership for a simple oil change.

I went into the dealership for a simple oil change. I did not have an appointment, but they were able to work my car in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Jerry, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

David was amazing.

David was amazing. He helped me get a great truck at a great price. Recommend this dealership 1000%. Everyone from sales to finance and everyone in between was friendly and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Katrine, we're happy you found our staff to be so supportive during your experience here at Phelps Chevrolet, INC.. We sincerely value your business and look forward to your next visit!

1. They will try to stall you for hours 2. You will get

1. They will try to stall you for hours 2. You will get a garbage offer on your trade no matter the condition and lie to your face what it's worth. 3. The salesmen will get an attitude if you push for a deal 4. READ THE CONTRACT VERY CAREFULLY The dealership isn't interested in moving inventory unless they can take you for max prices. They will leave inventory on the lot for months despite many offers. They will get an attitude if you Insist on features you want. I failed to make a deal with them and I went back to make another offer and the salesman said to me I have nothing for you before I said anything. On my first visit I said to another salesman I just have questions about a vehicle and he kept trying to write a contract without talking with me about my questions. The managers are just plain dirty and will play word games to reinforce the game the salesman was playing. I'm not saying everyone their is that way but everyone I spoke to was. My cousin got the same treatment that same month. He bought a couple of new trucks elsewhere. Do yourself a favor and shop elsewhere. If you do shop there don't let them con you into believing your offer is unreasonable, unless of course it actually is. Do your research before you go. Know the value of your trade and Insist on the out the door price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (252) 558-1728 at your earliest convenience to discuss how we can turn this experience into a positive one.

Everyone just kept beating around the bush.

Everyone just kept beating around the bush. Could not get a straight answer. I don’t recommend this dealer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Sidney, we appreciate your honest feedback, as we are always looking for ways to improve. Thank you for leaving feedback. Please reach out to us at (252) 558-1728 so we may identify ways to improve your experience.

Excellent customer service!

Excellent customer service! Big problem with infotainment system and no fix available from GM. Thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This is a top notch dealership.

This is a top notch dealership. Second time buying from them and each time has been ?easy?. No pressure, no haggling, no aggravation. I hate the process of buying a car but these guys make it pleasurable to get through. Their service department is great too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Jason, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We hope to see you soon!

Robin Whitten was great to work with and he answered all

Robin Whitten was great to work with and he answered all of my questions. The finance team worked quickly to get the deal done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Clay was truly amazing to work with.

Clay was truly amazing to work with. He was honest and straight up which is something we really appreciated. We drove all the way from Wilmington to buy a Tahoe from him. Clay had the Tahoe cleaned and paperwork ready to go. He was organized and on his A-game, he has most definitely earned our future business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

didn't inform me the transmission temperature gauge was

didn't inform me the transmission temperature gauge was still inoperable. Paid $139 for nothing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.