Reviews

Average Ratings

3.0
22 lifetime reviews.
  • Great Chevrolet Cadillac Dealership

    All of the Lucas team are very eager to help me as a first time customer.


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    All of the Lucas team are very eager to help me as a first time customer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • great expierance!!

    I had a great experience! They worked with me on the truck I wanted, at the terms I wanted to earn my business and for that I am appreciative.


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    I had a great experience! They worked with me on the truck I wanted, at the terms I wanted to earn my business and for that I am appreciative.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Amazing out of the world service

    I don't even know where to start I was involved in a car wreck last week which the at fault party adjuster insurance deemed our car to be totaled ...

    Dealer Response

    Thank you for taking the time to write us a review. Please keep us in mind for all your needs in the future including any service needs.


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    I don't even know where to start I was involved in a car wreck last week which the at fault party adjuster insurance deemed our car to be totaled . While we are in the process of purchasing a home we had been told we can't open a new loan after I talked to them they told us we could get a specific amount when I told the staff that not only did they treated us with the most respect but also with a caring that I ever experienced anywhere ever before and without getting into details but the amount we are allowed is not much at all.We are the new owner of a SUV even below the rate we had been told we are allowed too. They even allowed us to take the car home for a night to make sure this is what we really want. Never ever have I experienced no pressure from the salesman or the manager . I can't event describe our gratitude . From now on Lucas Chevrolet will be the one and only place we are purchasing vehicles from. The process was easy and painless not like other Dealerships. JD ,Dave ,Chris are only a few to name . I usually don't write reviews 5stars don't even justify their excellent customer service the caring for their own community and to make sure you are truly getting a real reliable out of the world car. I could go on and on but instead I encourage you please to stop by there. We had credit issues so we figured buy here pay here would be the only place that would even look at us and wow was I wrong . I wish I would have known about their service and care before.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write us a review. Please keep us in mind for all your needs in the future including any service needs.


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  • Cad escalade

    I think a dealership lucus should be able to let me put money down and finance the remainder or they must not believe in the car's in there bargai...


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    I think a dealership lucus should be able to let me put money down and finance the remainder or they must not believe in the car's in there bargain lot

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • SERVICE DEPT EMPLOYEES ARE REALLY BAD HERE!!!

    Chris who was there on Saturday and who I have always had the same experience with him is HE IS VERY RUDE, LOOKS AT ME LIKE I'M TAKING UP HIS TIME...


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    Chris who was there on Saturday and who I have always had the same experience with him is HE IS VERY RUDE, LOOKS AT ME LIKE I'M TAKING UP HIS TIME AND DOES NOT REALLY WANT TO BE THERE OR HELP ANYONE! ALSO ON APRIL 23RD I FOUND A RAZOR BLADE ON THE FLOOR BOARD IN THE BACK SEAT I TOOK IT OVER THE YOUR SERVICE DEPT RIGHT AWAY CHRIS WAS WORKING I TOLD HIM WHERE I FOUND IT, HE COULD HAVE CARED LESS 'OH MUST HAVE BEN LEFT BY THE DETAIL GUYS' I SAID WHAT IF A CHILD WOULD HAVE BEEN SITTING BACK THERE AND FOUND IT-NO RESPONSE FROM HIM! I HAVE GOTTEN A NAME OF ANOTHER DEALERSHIP IN COLUMBIA WHO WOULD BE MORE THEN HAPPY TO SERVICE MY CAR, PLUS THEY WILL TAKE MY WARRANTY HONOR THE 2 OIL CHANGES THAT CAME WITH MY PURCHASE. I HAVE TOLD MY FRIENDS TO ALSO START USING THIS OTHER DEALERSHIP! I HAVE FILLED OUT YOUR SURVERY'S BEFORE BUT NOTHING HAS EVER BEEN DONE SO GUESS IT REALLY DOES NOT MATTER TO UPPER MANAGEMENT.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Customer Service, Poor Service of Vehicle

    Didn't check all tires for leak. Checked wrong one. Still have check engine light on for oil. Did not perform a satisfactory multi-point inspectio...


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    Didn't check all tires for leak. Checked wrong one. Still have check engine light on for oil. Did not perform a satisfactory multi-point inspection. Oil was changed, just hope the oil was changed as well.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • No sales service at all

    Went to buy a car today not look buy. Found the one I wanted online at this dealer. After being there 30 minutes and looking at all the different ...


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    Went to buy a car today not look buy. Found the one I wanted online at this dealer. After being there 30 minutes and looking at all the different colors by myself no sales help at all. I went inside and asked for assistance. The lady at the front was very nice but from there still no help. One office had 3 men in it watching a computer screen out front a man on his cell phone talking to a friend about hunting and another guy behind raised desk just starring at me. Well I finally gave up and have gone to another dealer and making a deal right now. Part of the deal is if I need a car that they don't have we do not get it from Lucs because they do not have a sales team only people standing around.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Great experience!

    Got everything taken care of in a timely manner, and got the vehicle I wanted at a fair price, before I knew it I was driving home :)


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    Got everything taken care of in a timely manner, and got the vehicle I wanted at a fair price, before I knew it I was driving home :)

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • My report card for this Lucas Chevrolet is F-

    Unfortunately I think I have lost faith in this dealership and probably Chevrolet. I bought a 2011 Silverado Certified Pre-Owned with 32,000 miles...


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    Unfortunately I think I have lost faith in this dealership and probably Chevrolet. I bought a 2011 Silverado Certified Pre-Owned with 32,000 miles and brought it back for numerous issues. Was told this process was all approved by GM and that's how it was. Both rear taillights, missing window molding, numerous scratches, body damage to left side and bed, paint over spray on window and trim pieces, vibration due to bad tires, car was not even detailed and was told they do not have a detail dept., "service park assist" light on when I test drove it, etc, etc. They didn't even fill up the gas tank and I had to fill it up halfway home. The only actions took was the installed the missing left rear window molding. The only person that even remotely helped was D. Anderson and it seemed he only had so much authority to help me. I worked in this industry for over 9 years, Lexus of Nashville, Mercedes of Nashville just to name a few. I've never seen this before ever, this is the type of horror stories I hear from other customers that I fear and now it's happening to me. After seeing the issues with this truck and the lack of customer service I believe absolutely nothing will happen. I've asked for the general manager and the owner but it seems I was always derailed when I called and asked for them up front but that's okay. After talking to 3 other Chevy dealerships they all told me that they should of repaired or replaced those issues before it was even out on the lot let alone me taking delivery of it. The most craziest thing was we paid cash... I filed a complaint with GM directly and we will see...

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • shopping for a used vehicle:

    I DID MAKE CONTACT WITH LUCUS CHEVY ONLINE AND BY PHONE. I WAS INSEARCH FOR A USED LAND ROVER AND I ALSO LOOKED AT A YUKON AND THE LAND ROVER WAS ...


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    I DID MAKE CONTACT WITH LUCUS CHEVY ONLINE AND BY PHONE. I WAS INSEARCH FOR A USED LAND ROVER AND I ALSO LOOKED AT A YUKON AND THE LAND ROVER WAS SOLD BEFORE I WAS READY TO BUY AND THE YUKON HAD PRETTY HIGH MILES, BUT SALES REPS WERE ON TOP OF THEIR GAME CONSTANTLY GIVING ME CALLS AND EMAILS LETTING ME KNOW WHAT ELSE HAD COME IN FOR SALE, THE REASON OF ME NOT PURCHASING FROM THEM IS I FOUND THE LAND ROVER AT ANOTHER DEALERSHIP, BUT WOULD DEFINATELY SHOP AT THIS DEALERSHIP AGAIN. MILTON.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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