Reviews
Buy at your own risk at this dealership.
Buy at your own risk at this dealership. We have purchases several vehicles from here in the past but since it was sold, we will NEVER go back. The only reason we ordered and bought a new Charger thru them was because of Bradley. We could have gone any other dealership but Bradley has always been true to his word. I won't go into what happened after we purchased the Charger [we bought another vehicle and we going to buy a new truck] as it would be writing a book but we purchased an oil change pkg and have at least 1 left. My husband called to make an appointment and the line just stayed busy. He went online to chat that way and no return call or reply back. There are several incidents we had with this dealership but it would take me a very long time to write it all out. Anyway, be forewarned about them
Buy at your own risk at this dealership.
Buy at your own risk at this dealership. We have purchases several vehicles from here in the past but since it was sold, we will NEVER go back. The only reason we ordered and bought a new Charger thru them was because of Bradley. We could have gone any other dealership but Bradley has always been true to his word. I won't go into what happened after we purchased the Charger [we bought another vehicle and we going to buy a new truck] as it would be writing a book but we purchased an oil change pkg and have at least 1 left. My husband called to make an appointment and the line just stayed busy. He went online to chat that way and no return call or reply back. There are several incidents we had with this dealership but it would take me a very long time to write it all out. Anyway, be forewarned about them
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Melissa, we're disappointed to hear of the negative experience you had at our location. If you are willing to give us another chance, please contact us at (931) 548-0109 so we can understand your situation better in order to try and turn your experience around. Thank you, Columbia Chrysler Dodge Jeep Ram
Always receive great service!
Always receive great service! Emily Bowman and Jose Flores always take good care of me and my car needs. Thankful for them!
Always receive great service!
Always receive great service! Emily Bowman and Jose Flores always take good care of me and my car needs. Thankful for them!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're glad to hear our staff took such great care of you! Here at Columbia Chrysler Dodge Jeep Ram we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
I bought a 2014 explorer on the 27th , and had to put it
I bought a 2014 explorer on the 27th , and had to put it in the shop on the 2nd of January, would have trouble with it starting , after you got it started it would start till it set overnight, bought as is but I knew they knew something was wrong, will never do business with them again !!
I bought a 2014 explorer on the 27th , and had to put it
I bought a 2014 explorer on the 27th , and had to put it in the shop on the 2nd of January, would have trouble with it starting , after you got it started it would start till it set overnight, bought as is but I knew they knew something was wrong, will never do business with them again !!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thanks for reaching out to us. Here at Columbia Chrysler Dodge Jeep Ram we work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. This is not something we like to hear. Please reach out us at (931) 548-0109 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care.
Very pleased with vehicle and sales staff were friendly
Very pleased with vehicle and sales staff were friendly and easy to work with. They made it a pleasurable experience.
Very pleased with vehicle and sales staff were friendly
Very pleased with vehicle and sales staff were friendly and easy to work with. They made it a pleasurable experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Columbia Chrysler Dodge Jeep Ram. We look forward to your next visit! Take care!
Bait and switch dealership.
Bait and switch dealership. They advertise vehicles at low prices and then refuse to tell me the actual price, only what a monthly payment would be using their preferred financial institute. I figured the price to be approximately 155% of advertised price and interest rate to be 165% of what I was already approved for by my lender. On top of it all I could have paid cash ar msrp for both vehicles I test drove if I had wanted to but could not get a actual price from them.
Bait and switch dealership.
Bait and switch dealership. They advertise vehicles at low prices and then refuse to tell me the actual price, only what a monthly payment would be using their preferred financial institute. I figured the price to be approximately 155% of advertised price and interest rate to be 165% of what I was already approved for by my lender. On top of it all I could have paid cash ar msrp for both vehicles I test drove if I had wanted to but could not get a actual price from them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (931) 548-0109 to share more details about your visit so we can make things right.
Brought 2018 rt challenger with a 2013 battery in it that
Brought 2018 rt challenger with a 2013 battery in it that they wouldn?t replace.
Brought 2018 rt challenger with a 2013 battery in it that
Brought 2018 rt challenger with a 2013 battery in it that they wouldn?t replace.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thanks for reaching out to us. Here at Columbia Chrysler Dodge Jeep Ram we work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. This is not something we like to hear. We are deeply troubled by your negative experience with us. We want to understand in further detail what exactly went wrong. Please reach out to us at (931) 548-0109 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.
Great buying experience.
Great buying experience. Great staff. Got in and out quickly. I will definitely buy here again. Thanks
Great buying experience.
Great buying experience. Great staff. Got in and out quickly. I will definitely buy here again. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Brian, thank you for your positive review. We're glad to hear that you found our team here at Columbia Chrysler Dodge Jeep Ram so helpful in the purchase of your new vehicle. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!
Service staff was excellent when I arrived they were
Service staff was excellent when I arrived they were waiting for my arrival, provided detail of the service that my car needed
Service staff was excellent when I arrived they were
Service staff was excellent when I arrived they were waiting for my arrival, provided detail of the service that my car needed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're glad to hear our staff took such great care of you! Here at Columbia Chrysler Dodge Jeep Ram we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
This dealership is a joke.
This dealership is a joke. They place bait vehicles on their website for ridiculously low prices, and the vehicles are never actually in stock or available to the consumer. When you contact someone regarding the advertised vehicle, they immediately know that vehicle is not available, and they give horrible excuses for why the vehicle is not available and/or why it is listed on the website when it isn't available. Also, I brought my truck in to have a bedliner installed, and after the installation was complete, the tonneau cover did not sit flat all the way around the four sides of the bed, there was what appeared to be some home improvement store bought weather-stripping sticking out from under the corners of the tonneau cover, they scratched the hard top of my truck during the intallation, and now, the bed is always full of water after it rains.
This dealership is a joke.
This dealership is a joke. They place bait vehicles on their website for ridiculously low prices, and the vehicles are never actually in stock or available to the consumer. When you contact someone regarding the advertised vehicle, they immediately know that vehicle is not available, and they give horrible excuses for why the vehicle is not available and/or why it is listed on the website when it isn't available. Also, I brought my truck in to have a bedliner installed, and after the installation was complete, the tonneau cover did not sit flat all the way around the four sides of the bed, there was what appeared to be some home improvement store bought weather-stripping sticking out from under the corners of the tonneau cover, they scratched the hard top of my truck during the intallation, and now, the bed is always full of water after it rains.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to bring this matter to our attention. Here at Columbia Chrysler Dodge Jeep Ram customer service is one of our top priorities and we are disappointed to learn that you had anything less than a great experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (931) 548-0109 and we will do our best to make this better.
The service was great and waiting room very nice .
The service was great and waiting room very nice .All the staff friendly and professional .
The service was great and waiting room very nice .
The service was great and waiting room very nice .All the staff friendly and professional .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Cynthia, we're glad to hear our staff took such great care of you! Here at Columbia Chrysler Dodge Jeep Ram we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!