Benton Nissan of Columbia

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
105 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 3, 2019

    This dealership rocks! I bought a used car from them for my daughter As Is. By the time I drove it home I found airbag error light was on and horn not... working. Since these were safety issues I emailed them. They responded immediately and set up repair. Even gave me a nice loaner vehicle to take home till it was fixed. I was told they would cover the repair but still I worrried, because of past bad experiences with other car dealerships that I would end up being charged for something. That very day I was told they found the problem and would have new parts in the next day. The next day I was told it was done. I went to pick it up, worried about hassle for bill for loaner vehicle or repair. It did not happen. They quickly handed me my keys to my completely fixed car. So polite and helpful employees. Thanks so much!!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Alright Johanne ~ I love it when Benton Nissan of Columbia are able to show our Valued Customers that going Above and Beyond are the Norm! Our Newly... built Service Team, led by Mitch and Frank, is truly Impressive and is changing the culture and picture of what a Service Experience should look like. I appreciate your business and your thoughtful words ma'am. Most Sincerely, Martine Smith; Owner Loyalty Manager

  • 2.0 out of 5
    August 10, 2019

    Very disappointment with my experience at Benton Nissan of Columbia. I live 90 minutes away and had called about a new vehicle because of the good internet... price. I asked if the online price was indeed the selling price and was told yes. The website also said that the sales price included the doc fees. I asked if that was true and was told yes. I asked if there were any other fees and was never told that there were any. I set up an appointment for Friday but decided to talk off from work and go that afternoon. I got there and quickly found out that the doc fees weren’t included, that the dealership had an additional $1495 package that was “already on the vehicle” and the price wasn’t the internet price because I didn’t qualify for some discount. They finally took the doc fees off by giving a dealer discount but wouldn’t do anything about the $1495 package I didn’t want. I end up leaving as the General Manager and Sales Manager got upset at me. I wasted over 5 hours on this experience. Won’t go back again.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Ms. Meyer, I sincerely apologize that your perception after your visit of our dealer was that of dishonesty! The Benton Benefits offers many valuabl...e features such as: Glass VIN Etching, Rain Repellent - 3 FREE re-applications, Protective Coating for Exterior Paint, Headlight Restoration, Roadside Assistance, Nitrogen Tire Service, A/C Refresh, Car Care Products, Id Theft Protections, and $2500.00 Deposit Protection should your vehicle become a total loss even if you Didn't put any money down!! Benton Nissan prides ourselves in offering extra security to our customers! Please forgive us if we fell short of your expectations!! Please call me directly should I be of any assistance to you 931.388.2023 Most Sincerely, Martine Smith; Owner Loyalty Manager

  • March 6, 2019

    Friendly staff and quick response time. I sent a request via car gurus and received an immediate response from the Dealer.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Isaac! I am so pleased to see that you received Stellar Customer Service while you were with us ~ Benton Nissan of Columbia works hard on sh...owing our customers how very much they are appreciated. Thank you, Martine Smith; Owner Loyalty Manager

  • 5.0 out of 5
    June 25, 2019

    I liked the way that the sales consultant showed the vehicle to us and explained all of the features that it had.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Brian ~ Our Benton Nissan of Columbia Team is honored and humbled by your Amazing Review! You deserve the best and I am so pleased to he...ar that is what you received while you were with us. Please let me know if I can be of any assistance to you in the future as we want to continue to give you excellent customer service long after the sale. Thanks again, Martine Smith; Owner Loyalty Manager

  • 5.0 out of 5
    June 25, 2019

    EVERYONE WAS VERY NICE AND CAMERON WAS GREAT. HE DID ALOT TO MAKE SURE I WAS HAPPY WITH THE CAR AND THAT I LEFT IN IT. AND I DID!!!!!THEY WERE ALL GREAT... AT BENTON NISSAN

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Theresa ~ Cameron is an integral part of our Benton Nissan of Columbia Team! You deserve the best and I am so pleased to hear that is what... you received while you were with us. Please let me know if I can be of any assistance to you in the future as we want to continue to give you excellent customer service long after the sale. Thanks again, Martine Smith; Owner Loyalty Manager

  • 5.0 out of 5
    June 24, 2019

    They worked to meet me in the middle necessary to be able to keep me comfortable. It was an important experience

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Incredible News Chandler ~ Thank you so much for sharing about your Superb Sales Experience with Jermaine Young and the entire Benton Nissan of Colu...mbia! We appreciate you and are honored that you decided to purchase your vehicle with us. Most Sincerely, Martine Smith; Owner Loyalty Manager

  • 5.0 out of 5
    June 24, 2019

    The employees were very nice from the sale employee Cole to the manager and the finance lady Amy(I think that is her name). All were very professional... and respectful.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Roxana ~ Cole takes great care in how he shows respect and genuine care with his customers! I am grateful that you took the time to share ab...out your Excellent Sales Experience. Please know that Benton Nissan of Columbia values you and your feedback! Sincerely, Martine Smith; Owner Loyalty Manager

  • 5.0 out of 5
    June 23, 2019

    Our salesman was very nice and polite and very helpful..everyone there was very nice and friendly ..All around great atmosphere

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Fantastic news Jamie ~ I must say that I Completely Agree with you...Cameron, your salesperson, is Beyond Incredible! Benton Nissan of Columbia has bu...ilt an Exceptional Team that wants to deliver an Exceptional Experience ~ Of Course, YOU DESERVE EXCELLENCE! I hope that you enjoy your 2017 Titan. Many Thanks, Martine Smith; Owner Loyalty Manager

  • 5.0 out of 5
    June 21, 2019

    Friendly, courteous and helpful personal, in on time with fast service. The staff answers all question I had about the operation of the car. The complementary... car wash was appreciated.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    William, I appreciate your kind words about our Amazing Service Department! Benton Nissan of Columbia strives everyday to bring Excellence to our Cust...omers through quality work efficiently completed in a timely manner and to make sure the Customer knows how much we appreciate them by our kind respectful actions! Most Sincerely, Martine Smith; Owner Loyalty Manager

  • 5.0 out of 5
    June 20, 2019

    Treated with caring and concern. Marc always has a smile. Took care of my issues! Always a pleasant visit. Thanks

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so very kindly Tennie for sharing your Incredible Experience with Marc, your Service Advisor, and the entire Service Department Team! Marc p...rides himself in a job well done and strives daily to make sure that you as the customer feels respected and appreciated by being treated with kindness while receiving quality workmanship in a timely manner! Most Sincerely, Martine Smith; Owner Loyalty Manager

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