Reviews
Both salesmen were very friendly and helpful.
Both salesmen were very friendly and helpful. My car was impeccable when I picked it up. The loan officer was great too. We weren’t to pleased that our loan interest rate was high (7 %) when our credit score was 850.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sales dept.
Sales dept. Is amazing. I drove out with a new Jeep; service dept. Sucks because they couldn't fix the Jeep I originally had.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Laura, thank you for sharing your feedback. We're glad to hear you had a positive experience with our sales team at Lithia Chrysler Dodge Jeep Ram Fiat of Santa Fe, but it's unfortunate to hear about your service department experience. Your comments have been forwarded to the appropriate team. If you'd like to discuss anything further, please contact us directly.
Big shout-out to Service Advisor Justin Pitman and the
Big shout-out to Service Advisor Justin Pitman and the rest of the Service team at Lithia CDJRF of Sante Fe. Our 2025 Jeep GC, which we purchased in our hometown of Plano, Texas and that only had 6,500 miles on it, broke down in Springer, NM on our return trip from Angel Fire to Plano on the first Saturday in January 2026. Check Engine light came on first, followed by Low Oil Pressure warning. A cracked oil cooler housing caused all oil to leak from the engine. We had it towed 140 mis and dropped off at Lithia, the nearest authorized dealer. We had to be in Plano the next day, so we rented a car in Sante Fe and completed the 700-mile trip. On Monday, Justin began working with Chrysler and our local dealer in Plano to determine if it was a warranty repair. It took a few days, but Chrysler agreed cover the repair, the cost of the tow, rental car, and associated costs. We returned to Sante Fe on Jan 15 to pick up the Jeep, which not only had been repaired, but also washed and vacuumed. Justin was great to work with, especially given distances involved. We can't say enough good things about Justin and the Lithia team. Great job that was very much appreciated! Alan & Pat Kinsella, Plano, TX
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Alan, thank you so much for the detailed feedback! We're glad Justin and the team took such good care of you. Thank you for choosing Lithia Chrysler Dodge Jeep Ram Fiat of Santa Fe and for your kind words. Safe travels!
Great Service.
Great Service. This is the second Jepp I have purchased from this dealership and have had a great experience both times. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Lithia Chrysler Dodge Jeep Ram Fiat of Santa Fe and for sharing your positive experience. We look forward to seeing you again! Enjoy your new Jeep!
Excelente servicio .
Excelente servicio .. El lugar está muy bonito y limpio y los empleados muy bien presentables ..
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
¡Qué alegría leer tu reseña, Mayra! Gracias por destacar nuestro equipo y el lugar. Esperamos verte pronto.
We had a great experience at Lithia with Marc and Bert!
We had a great experience at Lithia with Marc and Bert! They made our purchase a pleasant experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Los, thank you for sharing your experience with Marc and Bert! We're so glad they made your purchase smooth and enjoyable. We look forward to seeing you again at Lithia Chrysler Dodge Jeep Ram Fiat of Santa Fe!
I will not trust any other dealership/shop to work on my
I will not trust any other dealership/shop to work on my Jeep. And Anthony is always a pleasure to work with!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We love hearing from our loyal customers! Thank you for choosing Lithia Chrysler Dodge Jeep Ram Fiat of Santa Fe! We look forward to seeing you and your Jeep back again soon!
A tire pressure light was on.
A tire pressure light was on. In addition to an oil change and tire rotation, they checked it out and cleared it.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback! We are glad that our team was able to resolve your concerns. It was a pleasure to assist you, and we hope to see you again at Lithia Chrysler Dodge Jeep Ram Fiat of Santa Fe!
Very good service.
Very good service. Friendly and courteous. Having a shuttle service is very important to me.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your experience! We’re happy you felt well taken care of and appreciate your feedback regarding the shuttle service.
Good service.
Good service. However, I had to check on the parts being on hand several times.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re glad our team provided good service. Your note about parts availability is helpful, and we’ll work on making that part of the process more convenient for our customers.