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Reviews

Average Ratings

4.8
133 lifetime reviews. Includes reviews of Heart City Automotive from DealerRater.com
  • The best ever!!!

    We drove from South Bend to Elkhart to turn in a lease. Salesman Kendall Berg made the process very, very easy. While there, we decided to test ...


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    We drove from South Bend to Elkhart to turn in a lease. Salesman Kendall Berg made the process very, very easy. While there, we decided to test drive a 2013 Toyota Camry I'd seen on Heart City's website. While we were doing that I asked Kendall to research what other cars they had that would meet my parameters (year, mileage, comfort, space and above all price.) After the test drive, my husband and I had pretty much decided that we would probably purchase the 2013. When we got back to the dealership, Kendall had two other vehicles that would meet my criteria. And he asked if I might consider looking a something new - a beautiful 2016 Toyota Camry XLE that was sitting in the showroom. The price he quoted made the purchase a no brainer. Everyone at the dealership was sincerely friendly. I anticipate going back to Heart City for all of my service. And though we don't anticipate purchasing another vehicle for several years, Heart City will be the only place I'll do business with and Kendall Berg will always be my 'go to' guy. I have never purchased a vehicle with less pressure or stress. As Kendall put it, I told him what I wanted and that made his job easy. I give him much more credit than that.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Perfect!
    April 1, 2017

    Have leased from Heart City twice now and intend to keep coming back. Extremely helpful, but not pushy sales people. Kendall Berg helped me get ex...


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    Have leased from Heart City twice now and intend to keep coming back. Extremely helpful, but not pushy sales people. Kendall Berg helped me get exactly what I was looking for without trying to sell me things I didn't need.

    Does recommend this dealer

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  • Perfect!

    Have leased from Heart City twice now and intend to keep coming back. Extremely helpful, but not pushy sales people. Kendall Berg helped me get ex...


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    Have leased from Heart City twice now and intend to keep coming back. Extremely helpful, but not pushy sales people. Kendall Berg helped me get exactly what I was looking for without trying to sell me things I didn't need.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Toyota RAV purchase
    March 30, 2017

    I met Kendall Berg when I went for a test drive in a Toyota RAV.Kendall was very easy to talk to and very knowledgeable of this SUV. I did go and ...


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    I met Kendall Berg when I went for a test drive in a Toyota RAV.Kendall was very easy to talk to and very knowledgeable of this SUV. I did go and test another SUV at a different dealerahip.I had,decided the RAV was my choice and returned to Heart City Toyota.Kendall went over alot of the options on the Limited model.He helped me make the decision to purchase the SUV. I am very happy with my decision to buy the RAV thanks to Kendall's help.

    Does recommend this dealer

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  • No pressure sales, Thank you!!
    February 17, 2017

    Thanks Kendall. You were great to work with and very knowledgeable. We couldn't have asked for a more neighborly type of salesman to help us out w...


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    Thanks Kendall. You were great to work with and very knowledgeable. We couldn't have asked for a more neighborly type of salesman to help us out with our new 4Runner. Also Brett in financing was great to work with also. This is a top-notch dealership and we couldn't have asked for a better experience. From the time I walk to the door and met Kendall till the time we drove our new 4Runner out of the parking lot. This was definitely the best vehicle purchase experience we have ever had. No pressure dealership! We feel like we have a couple of new friends. We will definitely recommend our family and friends to Kendall! He is a great asset to the dealership.

    Does recommend this dealer

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  • No pressure sales! Excellent experience!

    Stop by the dealership to look at a new Toyota 4Runner to purchase. I met Kendall Berg, a very knowledgeable, low pressure and neighborly type sal...


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    Stop by the dealership to look at a new Toyota 4Runner to purchase. I met Kendall Berg, a very knowledgeable, low pressure and neighborly type salesman. We had a no-pressure, hassle-free buying experience. From Kendall in sales to Brett in financing. We could not have asked for better.. From the time I walked to the door and met Kendall, till the time we drove our new 4Runner out of the parking lot. it I will definitely recommend our family and friends to contact Kendall for their next vehicle purchase!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Helpful sales staff
    January 24, 2017

    The sales staff was very professional and patient with all my questions. They helped me get a good deal on a new vehicle that will hopefully last ...


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    The sales staff was very professional and patient with all my questions. They helped me get a good deal on a new vehicle that will hopefully last us a long time.

    Does recommend this dealer

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  • Very easy to work with

    We bought a new Toyota Sienna with the help of Kendall Berg and team. They were very patient with all of our questions and there was no pressure. ...


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    We bought a new Toyota Sienna with the help of Kendall Berg and team. They were very patient with all of our questions and there was no pressure. We got a great deal on a vehicle that will hopefully last a very long time.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great!

    After being completely confused and frustrated at another local dealer, my wife went to Heart City Toyota by herself as I had to get back to work....


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    After being completely confused and frustrated at another local dealer, my wife went to Heart City Toyota by herself as I had to get back to work. She was excited when she called me. She said Kendall Berg had the answers to our questions and a vehicle arriving that week which matched our needs. There was a couple small issues, but they were quickly taken care of. The delivery went smoothly and we would recommend Heart City to any of our friends and family.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Heart City the best-Toyota cars are the best
    December 21, 2016

    You don't need to read any farther if you don't want to. Take my word for it; everyone is very friendly and helpful. Kendall has now sold me 3 new...


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    You don't need to read any farther if you don't want to. Take my word for it; everyone is very friendly and helpful. Kendall has now sold me 3 new Prius's in the last 8 years, and everything went great. The service and body departments are top of the line, and I love the free coffee and popcorn while I wait. (Read on if you want more.) Heart City has not made one single mistake since I've been going there. My first car from them was a new 2008 Prius, and no one but they serviced the car. My 2008 got hit in a hail storm a year later, and their body shop had to replace the hood, roof, trunk, and some of the side pieces, (95 dents in all). It cost over $5,000, but insurance covered all but the deductible. When I got the car back, it was as if I was driving it out of the show room, (and smelled like it too); what a beautiful job they did, just like it was new again. Then a year later, I hit a 6-point buck deer, which bounced off the hood, off my window, flipped into the air, and left the car with another $6,000 damage and another new paint job. Again, it was just like getting into a brand new car. Then a year and a half later, I made a left turn, a guy doing over 70 came over the hill from the other direction and T-boned my Prius with his Chevy Impala. He hit us right in the passenger door and all the air bags saved my wife from serious injury, but this time the car was totaled. In only about two weeks, Heart City had me in a new 2011 Prius, which had everything in it that I wanted. They worked with me and managed to cut my car payments in half, even giving me credit for the extended warranty that was left over from the first Prius. A year ago, I hit a curb with the right front tire which lost the hub cap, (at night), blew out the tire and also ruined the wheel rim. Well a new rim cost about $400. They put on a new tire, ($100), ordered a new hub cap, ($70), and found a used wheel rim for only about $180. They had me back on the road in no time and it runs like new. A few months later I needed new tires all around, so they charged me for only 3 tires, since the one I had to buy earlier matched the new one's, which had only a little wear on it. They serviced my car every 5,000 miles, even if they were packed with customers, and still got me out in very little time. I do recommend this dealer and will go only to them if possible. Did I tell you the big secret, that when you buy a new car there, you get a free car wash that comes with the car, (for life).

    Does recommend this dealer

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