Volvo Cars Of Cary

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
152 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 10, 2019

    Purchased from Volvo of Cary earlier this week, and it was one of the most pleasant purchase experiences I have ever had. By far the fastest, too - no... running back and forth to check with a sales manager. Offered a solid, fair discount, Forest was great to work with and helped with an after-purchase accessory we needed. Anthony was able to get a rate lower than USAA, which in my experience is rare. Great dealer!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 4, 2019

    It was a great experience buying our car at Volvo of Cary. Tamas and the team there made it easy and pleasant to test drive, evaluate all the options,... and ultimately make the purchase. Thinking of going back for a second Volvo next year. Highly recommended.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • May 3, 2018

    They are friendly, no-nonsense people. Robin is a treasure. She was professional, responsive and did whatever she could to ensure I was taken care of.... She even spent 90 minutes in the car with me ensuring I understood all of its functions. Many dealerships seem to allow or even encourage their personnel to mislead, mistreat or otherwise waste the time of their customers. I did not see any of that behavior with Volvo of Cary.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review, Greg! We strive to create a friendly, comfortable environment and are very glad to hear about your great experience with Ro...bin and our dealership. Enjoy your new car!

  • 5.0 out of 5
    August 31, 2019

    I was in the market to trade in a 2014 Acura and everyone involved at Volvo Cars of Cary provided exceptional customer service. I am now a Volvo member... for life!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 24, 2019

    Tamas, sales rep with Volvo, was easy to work with, efficient with our time, and offered a great car at a good price. Made a tedious process pleasant.... I recommend, and will definitely look at, Volvo Cars of Cary next time I’m looking for a car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    August 23, 2019

    Absolutely terrible service after the sale from the service department. Service manager had poor customer service expertise. Great sales team, just isn’t... matched up in the back office service department.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    March 28, 2019

    I would never purchase a vehicle from this dealership again. We have had constant problems with our XC60 and today we were basically told by the service... manager that Volvo built the car not him, what else do I want him to do for me. That is HORRIBLE customer service. Our car wouldn’t start this morning so we had to have it towed to the dealership. How does a new car not start? We requested a loaner and the manager said they didn’t have any but yet my husband was dropped off at home in a loaner vehicle. It’s 4:45 pm and they haven’t called with a status, I called and they didn’t recall our ticket so they’re looking into it. It’s a small dealership. We’ve contacted Volvo customer service in the past request a vehicle swap since we’re leasing and the dealership denied our request. I submitted another complaint with Volvo customer service today so we’ll see where that goes. Don’t waste your time and energy purchasing a vehicle here, you’ll regret it!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 19, 2019

    I had a great experience here. I found the car I wanted, and Forrest Harrell really took care of me. He worked with me, made sure I was satisfied with... the car I wanted. Went out of his way to do extra things to make sure I felt good about the purchase. If you go make sure to ask for him, he’ll go out of his way for you. Great personality, outgoing, very nice. And personable and genuine.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 27, 2019

    Ms. Robin is really awesome sales lady who we have ever met before. we will definitely recommend her and Volvo Cars of Cary if you looked for a great purchasing... experience and great car

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 8, 2019

    Great car buying experience No pressure, knowledgable sales people, helpful and courteous. I am looking forward to using the service department as they... were helpful in ordering the hitch I wanted installed. Great car buying experience No pressure, knowledgable sales people, helpful and courteous.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews