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Reviews

Average Ratings

4.4
65 lifetime reviews.
  • Great sales experience

    I was recently in the market to buy a new car. I've had a Subaru for years and one of the things I love about it is the great local service I get...

    Dealer Response

    Thank you for your wonderful review, Emily! We are very appreciative and are glad you had such a great experience. We look forward to seeing you a...


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    I was recently in the market to buy a new car. I've had a Subaru for years and one of the things I love about it is the great local service I get in Raleigh. I really wanted a Volvo but wanted to make sure I bought it from a local dealer so that I could get the local support that I need for maintenance and repairs. When I did local searches (I live in Raleigh) I was concerned about the ratings/reviews of the local Cary dealership. I decided to try it myself but walked in with expectations of bad service. I was pleasantly proven wrong. Peter and Anthony were awesome. Peter wasn't pushy- he was attentive, knowledgeable and did a great job following up. They didn't have the car in stock that I wanted but did an amazing job searching and identifying possible cars. Anthony the sales manager even stepped in on Peter's day off. I bought a Volvo from Peter and Anthony last week and the process/experience was great. No surprises, they prepared paperwork in advance to save me time, spent over an hour with me to teach me how to use my new safety and technology features and even followed up several times to check in. I'll repost after my first maintenance experience but from a sales perspective- they were great! I would recommend giving them another chance.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your wonderful review, Emily! We are very appreciative and are glad you had such a great experience. We look forward to seeing you around.


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  • Great experience at Volvo of Cary

    We had a great experience with Volvo of Cary. We initially went in to look at the Volvo XC60. Our salesman, Forrest, was very knowledgeable and pa...


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    We had a great experience with Volvo of Cary. We initially went in to look at the Volvo XC60. Our salesman, Forrest, was very knowledgeable and patient with us, even arranging for a test drive of an XC60 at a neighboring dealership. Lo and behold after driving two XC60s we decided to take a V60 Cross Country that we had seen for a spin and fell in love. Forrest arranged for it to be transferred to Volvo of Cary and walked us through the entire purchase process. We've had the car for a little over two months now and we could not be happier with it. Forrest and everyone at Volvo of Cary was friendly, helpful, and honest throughout the whole process. We'll definitely return when we purchase our next Volvo!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Went in for used, ended up with new!

    I went into Volvo of Cary with the intention of purchasing a CPO XC60. Forrest was extremely patient in helping me try to locate one that met all ...

    Dealer Response

    Thanks for the wonderful review! I am excited to hear that Forrest was able to help you find the right car for you and your family. Thanks for sho...


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    I went into Volvo of Cary with the intention of purchasing a CPO XC60. Forrest was extremely patient in helping me try to locate one that met all of my requirements. After about a month, my husband and I decided that perhaps we should look at a new vehicle. I had been communicating with Forrest during this time as he was keeping me up to date on any CPO's. I gave him my requirements for a new XC-60 (color, options, etc.) and he located it for me within a day! Trust me, was not easy to find one with everything that I wanted. He was super patient and worked with me to get me the best deal on the new vehicle and my trade in. Very professional, yet friendly and approachable. From soup to nuts, a great transaction and I am really happy that I was able to purchase the car through Volvo of Cary. Will be so easy with future servicing.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the wonderful review! I am excited to hear that Forrest was able to help you find the right car for you and your family. Thanks for shopping with us and we look forward to seeing you in the future!


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  • Used Car Purchase

    Forrest Hall was an excellent rep. He supported us throughout our buying process. There were a few hiccups, however he kept it smooth. The service...

    Dealer Response

    Thanks for the review, George! I'm glad to hear you were able to have a great experience with Forrest and that he was able to handle any bumps in ...


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    Forrest Hall was an excellent rep. He supported us throughout our buying process. There were a few hiccups, however he kept it smooth. The service dept is quite friendly as well. Went with my 2 yr old and the service rep immediately got snacks for her and made her comfortable.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the review, George! I'm glad to hear you were able to have a great experience with Forrest and that he was able to handle any bumps in the road. Enjoy your new vehicle and we look forward to seeing you and your 2 year old again!


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  • Fantastic Experience!

    We ordered our XC90 and our sales associate, Forrest Harrell, could not have been better to work with! He was friendly, not pushy and was there wi...

    Dealer Response

    Thanks for your review! I am glad to hear Forrest was able to give you a great ordering experience. Enjoy your wonderful new XC90!


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    We ordered our XC90 and our sales associate, Forrest Harrell, could not have been better to work with! He was friendly, not pushy and was there with us through each step. He is truly a great guy and is always willing to the go the extra mile. He went so far as to deliver the dog harness we ordered to our house so that we would not be inconvenienced. Fabulous car, fantastic experience and a great guy!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for your review! I am glad to hear Forrest was able to give you a great ordering experience. Enjoy your wonderful new XC90!


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  • Smooth, fast, and friendly...

    I represented an out-of-town buyer purchasing a pre-owned non Volvo sight unseen; from the initial phone call until driving off the lot in a profe...

    Dealer Response

    Thanks for the great review! I am so glad to hear how happy you were with our dealership and with Forrest and our sales staff. It is always great ...


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    I represented an out-of-town buyer purchasing a pre-owned non Volvo sight unseen; from the initial phone call until driving off the lot in a professionally detailed car with a complementary tank of gas, I was thoroughly impressed with Volvo of Carey. Forrest is a consummate professional who proved true to his word about everything from his accurate description of the car's condition to the promptly delivered breakfast sandwich he offered me the evening before. The latter is trivial yes, but it further exemplified his commitment to detail and honesty- especially considering I didn't even show up until late afternoon the next day. Forrest Harrell facilitated a friendly and modern car buying experience and should be asked for by name. Kudos as well to the Sales Manager Anthony for the promptness and flexibility he displayed while conducting a transaction with a lot of moving pieces.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the great review! I am so glad to hear how happy you were with our dealership and with Forrest and our sales staff. It is always great to hear when an experience goes smoothly and comfortably. Enjoy your new vehicle!


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  • Awesome experience!!

    I just had the most incredible experience with Forrest Harrell at Volvo of Cary!! I did all my preliminary work online and when I'd found what I ...

    Dealer Response

    Thanks for your review! We are happy to hear about your incredible experience! We pride ourselves in providing a comfortable and easy going experi...


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    I just had the most incredible experience with Forrest Harrell at Volvo of Cary!! I did all my preliminary work online and when I'd found what I was looking for, contacted the dealer. Forrest immediately responded. No pressure, no in my face - just a happy, friendly discussion. When I decided to visit, Forrest had SIX (6) cars ready for my review - the one I picked online, and 5 others he thought I'd be interested in. He was right - I bought one of the interest cars over the one I had originally picked - because it was a much better deal! Folks, go see Forrest and the fine folks at Volvo of Cary - they're awesome!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for your review! We are happy to hear about your incredible experience! We pride ourselves in providing a comfortable and easy going experience. Thanks again and enjoy your new vehicle!


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  • Car buying experince

    We have bought two Volvos from Robin Marshall Berner and she was extraordinarily helpful both times and so was everyone else that we met at the de...

    Dealer Response

    Hi, Magdalena!Thanks for your review. We are so glad to hear that you had such a great experience with Robin and your buying and service experienc...


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    We have bought two Volvos from Robin Marshall Berner and she was extraordinarily helpful both times and so was everyone else that we met at the dealership as well. Both cars, a V70 and a S60 are great cars--so great in fact that we have never needed to bring them in for repairs. Both times we had a great time buying cars due to the friendly and warm and caring atmosphere we found there.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi, Magdalena!Thanks for your review. We are so glad to hear that you had such a great experience with Robin and your buying and service experiences. We look forward to seeing you around!


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  • Great buying experience

    My wife and I were looking for a certified Volvo S60 and found a few at Cary Volvo. Our sales person was Forrest Harrell who was very helpful, pa...

    Dealer Response

    Thanks for your review! We are so happy to hear you had such a wonderful experience with Forrest and our sales staff. Enjoy your S60!


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    My wife and I were looking for a certified Volvo S60 and found a few at Cary Volvo. Our sales person was Forrest Harrell who was very helpful, patient and enjoyable to work with. We had 2 children with us and Forrest was wonderful at helping us entertain the kids while also giving us both separate test drives. He wasn't pushy and just helped us figure out the best car for us. We left getting a great car at a very fair price. All of the staff a Cary Volvo that we came in contact with was very friendly.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for your review! We are so happy to hear you had such a wonderful experience with Forrest and our sales staff. Enjoy your S60!


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  • Outstanding experience at Volvo of Cary

    I recently purchased a 2017 s 90. My sales counselor, Robin Marshall, was well prepared and professional throughout the transaction. I would hig...

    Dealer Response

    Thanks for your review, Mike! We're glad to hear you had such a great experience with Robin, Anthony, and our dealership. Enjoy your beautiful new...


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    I recently purchased a 2017 s 90. My sales counselor, Robin Marshall, was well prepared and professional throughout the transaction. I would highly recommend you work with Robin. Additionally, her sales manager, Anthony Cotellese went above the call to assist in finding and delivering the perfect vehicle for me. I am very happy with my experience at Volvo of Cary.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for your review, Mike! We're glad to hear you had such a great experience with Robin, Anthony, and our dealership. Enjoy your beautiful new S90!


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