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Reviews

Average Ratings

4.7
Average based on 31 reviews.
  • A Great Sales Experience

    I was in the market for a new Volvo and Robin Marshall at Volvo of Cary took the time to patiently answer all of my questions and make me feel com...

    Dealer Response

    Thank you for your review Rose-Marie! Glad to hear you had such an excellent experience with Robin and I know she enjoyed working with you.


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    I was in the market for a new Volvo and Robin Marshall at Volvo of Cary took the time to patiently answer all of my questions and make me feel comfortable about buying a new car as a recent widow making such a big decision by myself for the first time. She had an attitude that went beyond that of a salesperson; she really cared that I made the right decision for myself. She helped every step of the purchase process, even getting the car transported to the northeast from North Carolina. I highly recommend her and Volvo of Cary.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your review Rose-Marie! Glad to hear you had such an excellent experience with Robin and I know she enjoyed working with you.


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  • DO NOT get service done here

    I didn't buy my Volvo here but I brought my car to the service department . It was the biggest mistake ever. They didn't fix my car and made the p...


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    I didn't buy my Volvo here but I brought my car to the service department . It was the biggest mistake ever. They didn't fix my car and made the problem a lot worse then making all different kind of excuses. Just trying to tell you innocent customers, DON'T go there ever or you'll be like me making the BIGGEST mistake.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Happy Customer

    Volvo of Cary is a great dealership, and Danny Weaver has put together a terrific team. Thanks to Peter for his sales support, and to the Service ...

    Dealer Response

    Thanks for your review! We are glad you've had such a positive experience for so many years and hope to keep the tradition going!


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    Volvo of Cary is a great dealership, and Danny Weaver has put together a terrific team. Thanks to Peter for his sales support, and to the Service Department staff for their continuing assistance. I have purchased three vehicles from Danny over the years, always used their service and have been very happy with the experience.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for your review! We are glad you've had such a positive experience for so many years and hope to keep the tradition going!


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  • Excelent Sales Experience

    I've just leased a car at Volvo Cary. Awesome experience - more then expected.

    Dealer Response

    Glad you had such a great experience Christian. Please let us know if there is anything else we can do for you. Look forward to seeing you around!


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    I've just leased a car at Volvo Cary. Awesome experience - more then expected.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Glad you had such a great experience Christian. Please let us know if there is anything else we can do for you. Look forward to seeing you around!


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  • Great customer service

    Ask for Robin!! She is the best!! I recently purchased a XC90 through a military program. The SUV was delivered to the Cary dealership which perfo...


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    Ask for Robin!! She is the best!! I recently purchased a XC90 through a military program. The SUV was delivered to the Cary dealership which performed a dealer prep, and handled the paperwork. This dealership did not sell this SUV to me, but treated the delivery as if they had. Over a year ago I was thinking of purchasing the 2016 Volvo before it even went into production. I went to the Cary dealership and spoke to Robin and the owner for over an hour about the new design. I then came to the dealership when the first XC90 arrived and was on display. I was able to drive one and choose color and leather. Robin was not receiving a commission on this purchase since it was a military sale, but she helped me, graciously answering all my questions and telling me all about features. My SUV arrived and again Robin helped me with paper work, working with me through some DMV issues, and sat with me in the car helping me set up programming and sharing how it works! She knows the Volvo and never had to refer to the owners manual! Robin could have just handed me the keys after the prep, but she went far beyond. I recommend you "Call Robin" for your next Volvo!!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Great sales experience!

    We just bought/ordered our first Volvo (XC90) and our experience at Volvo of Cary could not have been any better. Peter Mckone was our sales rep a...

    Dealer Response

    Hi Lisa, thank you so much for your review! Glad to hear you had such a great experience with both Peter and the rest of the Volvo of Cary team. L...


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    We just bought/ordered our first Volvo (XC90) and our experience at Volvo of Cary could not have been any better. Peter Mckone was our sales rep and he was wonderful to work with. He was very patient with us and there was no high pressure sales pitch. He told us to take our time in making a decision. Very impressed with him and Volvo of Cary in general!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Lisa, thank you so much for your review! Glad to hear you had such a great experience with both Peter and the rest of the Volvo of Cary team. Look forward to seeing y'all around. Thanks again!


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  • Great Service

    Jason who serviced my car was exceptionally great at doing what he does. His customer service was fabulous. He changed the oil in my car he did a ...

    Dealer Response

    Hi, Ameeta. Thanks for your review! Glad to hear you are happy with your service experience. Please let us know if we can do anything to make serv...


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    Jason who serviced my car was exceptionally great at doing what he does. His customer service was fabulous. He changed the oil in my car he did a great job at 30 thousand mile service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, Ameeta. Thanks for your review! Glad to hear you are happy with your service experience. Please let us know if we can do anything to make service experiences better. Look forward to helping with all your Volvo needs!


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  • Always great service

    I call, they schedule my service, I know the cost before I leave the (very clean) service department waiting area, my loaner Volvo is clean, the w...

    Dealer Response

    Thanks for your review, Steven! We are happy to hear of your satisfaction with our dealership's service team. Thank you for your loyalty and we lo...


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    I call, they schedule my service, I know the cost before I leave the (very clean) service department waiting area, my loaner Volvo is clean, the work gets done on time, and they honor the service coupons I bring in. What else can I ask for when I get my 10-year old Volvo worked on in Cary? Mike and Jason have been there forever and their team does a great job.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for your review, Steven! We are happy to hear of your satisfaction with our dealership's service team. Thank you for your loyalty and we look forward to seeing you again.


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  • Beware of Service Department

    I really do not know anything on purchasing a car here. I purchased it at their sister store up in Raleigh. Now service at Cary is deplorable. Bro...


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    I really do not know anything on purchasing a car here. I purchased it at their sister store up in Raleigh. Now service at Cary is deplorable. Brought it in for a state inspection, service and tire rotation (which I must say is included in my Ford Service for free). Well the waiting room is in the middle of the showroom, strike one. Now here I'd the fun part, the original service tech charged the wrong price for the inspection. Had to wait for the other to fix. Thought all was fine, paid and went out to my car. The registration was not putback in the car. Went back in and had to wait another 10 to 15 minutes for it to be found. So I go back to my car to get ready to leave..tires were not rotated but I was charged for it. Came back in, not even an offer to rotate the tires quickly. Just got told oh, we will refund your money. Well another 20 minutes as advisor had to go pull the paperwork and ask someone else how to do a refund. I dont get it, not even an offer for anything in the future for their two flubs in one visit and my extra 30 to 35 minutes of wasted time. Oh did I mention they had no loaners available for this visit (which I know happens)

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • The ultimate dog sport vehicle!

    Robin Marshall rallied the whole team to make this sale! I appreciate the patience that Parts, Service and Finance took in answering many very det...

    Dealer Response

    Thanks for your review! We're very glad to hear you had such a wonderful experience with Robin and the rest of our team and that you are in love w...


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    Robin Marshall rallied the whole team to make this sale! I appreciate the patience that Parts, Service and Finance took in answering many very detailed questions to my satisfaction. Most importantly Robin provided just the right amount of contact and availability over a two month period to sell me not only a vehicle but a relationship with this dealership.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for your review! We're very glad to hear you had such a wonderful experience with Robin and the rest of our team and that you are in love with your XC60! We look forward to helping you with your Volvo needs in the future.


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