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Lenoir City Chrysler Dodge Jeep RAM

(622 reviews)
Visit Lenoir City Chrysler Dodge Jeep RAM
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–8:00pm 7:30am–5:00pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award

Reviews

(622 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lenoir City Chrysler Dodge Jeep RAM from DealerRater.

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Everyone was extremely helpful. Other than the 8 hour...

Everyone was extremely helpful. Other than the 8 hour drive to get to you, everything was very good. Thanks for all your assistance. Roll Tide.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

We are so delighted to have been of assistance, Paul. Let us know if we can do anything else for you. We always want to do what we can to help.

Was very pleased to be a walk in and be served in an hour...

Was very pleased to be a walk in and be served in an hour and a half for an oil change and 4 wheel alignment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to share your satisfaction about the services provided. We always want to take care of our guests as quickly as possible. Let us know if we can assist you again, Eddie!

This is the third time I have been up there to purchase a...

This is the third time I have been up there to purchase a car and I have never been disappointed. They always make it as stress free as possible . Bill helped me and he was very kind it was a joy doing business with him .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for visiting again to purchase your vehicle. Congratulations! It's a joy to receive great feedback for Bill. Please let us know if we can do anything else for you. We are here to help!

2014 Ford Escape

I didn't appreciate being told that someone else was there deciding between the car I wanted to see and another after I drove an 1 1/2 to get to the dealership. Especially when I called about an hour before we got there and they told me they would get everything ready and call me if anything came up. I was told that was before the other people even showed up. So they can't call and let me know?? I drove 1 1/2 to come see that particular vehicle. Then while the people were deciding on which car their going to buy, they offer to let me drive it! Really?? So I can fall in love with it just to have someone else buy it? Then they wanted to sell be an older one that was about $4000 over my budget. I only wanted to see the car I came for! Next time, let people know before they get there. You wasted my time and money, Thanks!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello, I regret to find you felt disappointed there were other customers interested in the same vehicle. Rest assured, we always try to maintain vehicles in our inventory that all our customers would enjoy. I would like the opportunity to connect with you about your feedback further to address any concerns. Please reach out to me when you have a moment to discuss your experience. Best, Eduardo Martorell emartorell@drivelenoircity.com

Great work and helpful people.u can count on them to fix...

Great work and helpful people.u can count on them to fix your vehicle . If u need more done they have respect for the customers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

Outstanding

Both Ron Tilley and Jorge DelaRosa were two of the best people to deal with at this dealer. Thank you to both of them for doing such an outstanding job in the eyes myself and my wife Diana! Thank you again Bill Blasiola

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I have purchased a few cars before and I cannot say...

I have purchased a few cars before and I cannot say enough about the dealership and my salesman Bill Pressley. From the time I entered the building I didn’t feel hassled or on the defensive about buying a car. Thank you Lenoir City and Bill Pressley.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

It was snowing the day I looked at a used truck, but...

It was snowing the day I looked at a used truck, but friendly staff, had a slight oil leak,took back fixed it right. OK

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Always a pleasure working with Lenoir City. The most...

Always a pleasure working with Lenoir City. The most customer friendly dealership I’ve ever worked with. I can assure you they will stay as late as needed to make the deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I have been going here for three years and Chris Noles as...

I have been going here for three years and Chris Noles as always taking exceptional care of me with any needs I’ve ever had if he is not manager of service he should be he is exceptional with customer service and keeps me up to date with all my service needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.