Parkway Ford Lincoln of Lexington

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Reviews

Average Ratings

4.8
205 lifetime reviews.
  • Great experience.

    I was at Parkway Ford due to a recall on my 2008 Ford Escape for the power steering. When calling to make an appointment, person on phone was very...


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    I was at Parkway Ford due to a recall on my 2008 Ford Escape for the power steering. When calling to make an appointment, person on phone was very courteous. After arriving, everyone greeted me and asked if I needed anything while I waited. I was only there 25 minutes and my car was ready. Frankie was person who came to waiting room to go over their service prices, etc when my next service is due. She was so nice. While I was on way to waiting room, polite salesman came up & asked If he could help me. I told him why I was there. He offered to show me new Escapes if I was interested. When I told him I wasn't ready yet since mine was paid for, he did not pressure me at all. Just ask to keep them in mind when I am ready. Very positive experience. I will be back. Thank you.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Routine maintenance service

    Only one improvement to suggest; a free car wash. Excellent service provided by staff.


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    Only one improvement to suggest; a free car wash. Excellent service provided by staff.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • New car purchase

    I appreciated the network developed by FORD dealers in the MidAtlantic. For my optimal car choice, there were few available options. It was a very...


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    I appreciated the network developed by FORD dealers in the MidAtlantic. For my optimal car choice, there were few available options. It was a very busy time of year to purchase and obtain car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • William

    Your service dept is awesome that is the main reason I bought my car there Frankie and JB do a great job squeezing me in when I can't make an appo...


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    Your service dept is awesome that is the main reason I bought my car there Frankie and JB do a great job squeezing me in when I can't make an appointment and taking care of any concerns that I have. As long as they continue the excellent service that I constantly receive I will continue to come.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great dealership, great experience

    I had a great experience at this dealership! They were extremely friendly and courteous as well as quick and efficient! I drove over 2 hours and n...


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    I had a great experience at this dealership! They were extremely friendly and courteous as well as quick and efficient! I drove over 2 hours and needed to get in an out and they most definitely assisted me with doing that. All the paper work was already almost done once I arrived and I got a GREAT deal! Once I test drove my vehicle and noticed something wasn't quite right, the service manager came right out and drove it, took it right back to the shop found the problem and fixed it in about an hour! This was by far the best car buying experience I have had.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Oil change and tire rotation

    Great service and completed on time! I have bought a Ford f-150 here and had my wife's Chevy equinox services here. Great every time.


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    Great service and completed on time! I have bought a Ford f-150 here and had my wife's Chevy equinox services here. Great every time.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Escape Man

    Great experience they found the car I wanted and didn't get a great price but I like dealing with hometown Dealer .


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    Great experience they found the car I wanted and didn't get a great price but I like dealing with hometown Dealer .

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • All is well

    It was extremely easy to set up my appointment on-line. I just wish there was a confirmation returned that the time and date selected was acceptable.

    Dealer Response

    We appreciate your feedback, Sheila. Please don't hesitate to give us a call if there is anything we can do for you.


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    It was extremely easy to set up my appointment on-line. I just wish there was a confirmation returned that the time and date selected was acceptable.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate your feedback, Sheila. Please don't hesitate to give us a call if there is anything we can do for you.


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  • Helpful service department

    Dealership is old and needs updating. Lounge needs to be updated.


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    Dealership is old and needs updating. Lounge needs to be updated.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • eply to quiz. All ws super, Prompt and good

    everything cool. personnel super.xxxxxxxxxxxxxxxxxxxx

    Dealer Response

    Thank you for sharing your feedback with us, James! We are more than glad to have been of service.


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    everything cool. personnel super.xxxxxxxxxxxxxxxxxxxx

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for sharing your feedback with us, James! We are more than glad to have been of service.


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