As usual I had a very pleasant car buying experience with McNelly-Whaley. Third truck I’ve bought from them and will be back when it’s time for a new... one.
My family and I were visiting the Gatlinburg area for a couple of days on our way to Myrtle Beach. We had a issue of our vehicle not starting the second... day, July 27th. I called road side assistance to assist, they were helpful. I called McNelly-Whaley Ford to see if I could have it towed there and I was told "no". They stated they were too busy, people were on vacation, and there was nothing that could be done for us, UNLESS WE WAITED TO WAIT UNTIL AUGUST 7TH, that was the next available opening they had for us. I find this sad. I am a Ford share holder and consultant for Ford Motor Company. Now I know why people talk bad about Ford.
On vacation and check engine light came on. Was going to go home but needed to have the car looked at before driving back to Virginia. brought car to... dealer and they took us right in to fix the car. Awesome customer service.
Coyle Fox was a great help in buying my Chrysler. It was a great pleasure working with and meeting everyone a the dealership. I am very satisfied with... mu shopping experience.
Great Job! I have bought many vehicles from McNelly-Whaley. Always very satisfied. Thanks Again!!!!
Was very helpful with information throughout process. Vehicle was a 1st time special for me and I was kept up tp date monthly. Everyone was very helpful,... kind, made me feel great to be buying from their dealership. * VERY HAPPY *
very pleasant to talk to and helped a ton!! Thanks again!!!!!
Everyone was very helpful. I could not have asked for an easier purchase. I love my new 2017 F-150!!
Great Experience! Coyle was a great "salesman" and I use that in quotes because our experience was far from a sales pitch. He was approachable, answered... all of our questions and was very professional. I felt like I was buying a car from a family friend. I would highly recommend this company and Coyle to future buyers!
Everyone was super friendly and it was just as I expected from a place that still has small, home-town values. I felt right at home and they treated me... like family.