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My husband surprised me on my birthday and took me to Mercedes Benz of Knoxville. My salesman Frank Caldwell was the best. When I picked out my birthday... present Frank and his team did everything in their power to make me happy! They even filled up my BMW with gas! I would definitely recommend this dealership!
Jim Ritter was very professionL, HEIPFUL and addressed my questions. I feel lie I could go back any time and he would be just as heipful to any of my concerns/questions.... Thanks Jim.
I stopped in for service on my sl55 amg. Service was very busy and unfortunately didnt have a loaner available. I walked to the showroom and met a salesperson... named Terri Watson. I was very clear that I was just here for service and was cool with that. But she still wanted to test drive the newer sl63 amg I was looking at. She was a blast. Very professional but still seemed like a friend within the first two minutes anyway. I tried to scare her on the test drive but she just laughed and loved it, one of the coolest salespeople I have every met. After that she went out of her way to ask another salesman to loan me his Demo since I was stuck at the dealer for 5 hours. I would recommend her to anyone and if I ever trade in my car for a newer model, it will be at Merc of Knoxville and definitely with Terri!
Terri Watson was our sales person and she did an excellent job. She made what could have been a difficult experience very pleasant. In fact, the entire... staff at Mercedes-Benz of Knoxville went out of their way to ensure that we had a positive buying experience.
I was looking for a specific Mercedes and found it at this dealership. The salesman was Jim Ritter and let me say he was really great to deal with. I... met him to pick up the car half way between Dayton Ohio and Knoxville. He had the car set up just perfectly and spent quality time with me on the features and how to use the technology. I have been buying cars for over 45 years and my experience with Jim and the dealership was the BEST.
This is our third Mercedes purchased from there, and Jim Ritter has been there for us every time… Not only for the sales, but any follow-up questions... we’ve had! He’s definitely a five star guy!
Frank Cardwell deserves 6 stars! Having purchased mostly Cadillacs and Lincoln's for over 50 years, we discovered Mercedes-Benz of Knoxville. Frank... pleasantly greeted us with sincerity and professionalism. He listened to our needs and desires, gathered all the information pertinent to help us choose our dream car with no haggling, never pushy, no pressure, just simple discussion of what you are looking for in a vehicle. He let us look around, answered all of our questions, demonstrating a mastery of Mercedes-Benz knowledge! The Mercedes-Benz E550 exceeded all of our expectations! It was the best car buying experience ever for this “car guy” who has over 50 years experience purchasing new and used vehicles! Frank expedited every aspect of the sales process in the most pleasant, efficient, and timely manner. Frank Cardwell says what he will do and does what he says...an awesome guy! He made our car buying experience the fun, amazing experience it should be! As we drove away into the sunset...we put the top down and are enjoying the journey! Life is good indeed...but better in a Benz! Good job Jeff Bender, General Manager! You run an outstanding dealership with the best Service Department ever...”thank you” Gary Evans, superior service by Deb Jones in Finance, and courteous staff that treat you like family! Best in Class Service! We are looking forward to many years of doing business with you. You truly have something for everyone! Thank you! Red & Marcia Maryville, TN
We drove up from Chattanooga to buy a specific car that was difficult to find. Terri Watson was ready and waiting for us the moment we arrived and the... entire process was so easy I actually left the dealership without a headache!! The owner even introduced himself to us, and was genuinely interested in our satisfaction. We've bought many cars over the years and this was by far the smoothest, calmest and classiest process we have encountered!!
I loved my salesperson, Jim Ritter! This is the second car I have purchased through him. He's the best--thorough, patient, and knowledgeable! Jim... always makes time for me when I call with questions and patiently shows me how things work. I would recommend him ( and do) to anyone interested in a Mercedes. He is a big part of the reason I decided to purchase a Mercedes for my second car.
Great service made sure I got the best deal and no hassle . Very nice and helpful in every way to get my business and with the best service possible