I stopped in for service on my sl55 amg. Service was very busy and unfortunately didnt have a loaner available. I walked to the showroom and met a sal...esperson named Terri Watson. I was very clear that I was just here for service and was cool with that. But she still wanted to test drive the newer sl63 amg I was looking at. She was a blast. Very professional but still seemed like a friend within the first two minutes anyway. I tried to scare her on the test drive but she just laughed and loved it, one of the coolest salespeople I have every met. After that she went out of her way to ask another salesman to loan me his Demo since I was stuck at the dealer for 5 hours. I would recommend her to anyone and if I ever trade in my car for a newer model, it will be at Merc of Knoxville and definitely with Terri!
I saw a vehicle I was interested in online at this dealership and returned twice to test drive it. They gave me a great price (below book value) righ...t off the bat and after minor negotiation, we agreed on a price right there on the showroom floor. The paperwork took literally less than 20 min and I was out the door. It was one of the best buying experiences I've had. Special thanks to my salesman Allen for being so professional and making it so simple!
Our salesperson was Jim "Tex" Ritter. He was very professional, patient, and experienced providing information about the different Mercedes series. ...He wasn't a "tennis player" which worked very well with us since we didn't play tennis also. We love the car that we chose to purchase and appreciate his expert advice.
Last Friday I picked up my C300 MB from Brandon Comer. I talked with him on Tuesday and told him exactly what I wanted and we found the perfect car. ... On Friday he handed me the keys. I cannot speak highly enough of Brandon's concern, interest, and true intent to make this happen. MB of Knoxville (MBK), especially Brandon, made it possible for me to have just the car I wanted. I'm so happy to be part of the MBK family.
Brandon Comer was a knowledgeable young salesman. He would be an asset to any organization. Very product driven. He really helped us with his knowled...ge.
I've enjoyed working with Clayton and the other professionals. They have been extremely responsive and courteous in my requests for information in my... online search.
Jim Ritter is the best salesperson I have ever dealt with, and I have owned more than 100 cars in my lifetime. I appreciate his sincerity in the time... and care he spends with me. He is the "real deal."
I found the car I wanted on Cars.com. The web page gave me everything I needed to be first in line for the car, over a holiday weekend it was great. c...ome Tuesday morning I talk to a dealer (Michael DeWine) and things went from there, I fill out the financial work on line and by the afternoon I was driving my car home. I can not thank the group of people who worked on my behalf, they were great. it was a wonderful expectance
Jim Ritter did a fantastic job throughout the entire process of purchasing my vehicle. He was straight forward and followed through on everything w...e discussed. I would definitely visit the dealership again in order to work with Jim with any future vehicles I may be looking for. 5 out of 5.
Especially the salesman Jim Ritter did a great job. A great brand needs great people, well done.