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Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:00 AM - 6:00 PM
Sun Closed

Reviews

4.5
58 lifetime reviews.
  • Amazing and friendly service

    The repairs to my car were done in a very timely manner!!! They did an exceptional job!!! I was blown away on how efficient, friendly, and knowled...


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    The repairs to my car were done in a very timely manner!!! They did an exceptional job!!! I was blown away on how efficient, friendly, and knowledgable they were!!! Josh and Rebecca were amazing. I had several difficulties with the other parties insurance company. Josh was always respectful and treated me like I was his best friend. I called to keep him informed and when I told him my name he knew which car was mine and the details of everything involved! When I picked my car up he knew I was going to be cutting it close due to other appointments I had for my daughter. He still knew me on sight and called me by name. (He hadn't seen me in almost 2 months) but he knew my name and my car. He was amazing with my 5 year old as well. He made her feel like her car was being fixed and she was helping. I would recommend that anyone who wants the process of getting your car fixed after an accident to bring it to Grayson Subaru. They will help you every step of the way. They went above and beyond my expectations. You will not be disappointed!!! If you read this Josh from the bottom of my heart thank you for being so understanding and patient with me. Even when I yelled at you for something beyond your control. You took it like a champ!!!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Service department cant fix car-doesnt give status

    We took our Genesis in almost a month ago for warranty repairs with a problem in the electrical sensor network. It has only 20,000 miles on it.. ...


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    We took our Genesis in almost a month ago for warranty repairs with a problem in the electrical sensor network. It has only 20,000 miles on it.. It's still there. We hear nothing. A month. We call to try to find out status and repeatedly get put on VERY lengthy holds, "disconnected", rerouted from person to person to person to person, and told someone will call us right back.. which never EVER happens. When we do finally get to talk to a real person, we are only told they are still "testing". Granted it is a problem with an electrical sensor network that is probably difficult to diagnose but really.. A MONTH???? with absolutely zero progress... they are unable to even tell us what they have learned is NOT the problem. We did get a loaner car which we are grateful for, but dealing with this service facility is a nightmare. VERY unprofessional.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • John Brooks made a stressful process smooth and e.

    John Brooks did a great job finding us the car we wanted. Highly recommended


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    John Brooks did a great job finding us the car we wanted. Highly recommended

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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Service & Repair

About Our Dealership

Dealer on Cars.com since January 2013

Thank you for visiting with us!! We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Grayson has been selling vehicles since 1929 and here in Knoxville since 1978!! Last year alone, Grayson sold in excess of 3,700 vehicles. We look forward to serving you!

"A Name You Can Trust!"