Grayson Hyundai Subaru

Had my Genesis in for tire rotation and oil service on 11/1/23, I just found damage to my right front fender. (I wax my vehicle every week). Looks like from the lift being improperly used. I could kick myself for not inspecting their work at the dealership. I’m awaiting a callback from the service manager to see if they are honest enough to fess up and make good on the repairs.

This dealership sucks. I’m so mad 😡 I can’t ever explain the headache. I’m 71 female from SC my car over heated in Tennessee when I went to drive my brother to some surgical things done. On my way home so I got to the motel and had my car towed there. I told them the over heating light was flashing.red and blue. They said they would run a diagnostic on it and that would be $165.00 Then Adam came and told me the engine was blown and it would cost $8,000-10,000 to replace. I knew they were lying The tow truck guy delivered me and my car 1:00 in the afternoon. I was there until 7:50 at night. My brother came and picked me up and took me back to Greenville SC Three hours then he drove straight back to his home in Tenn. The next I googled what would make the red and blue light flash. I called my brother and told him what that meant and he called Auto Zone ask if they had the part. It was only $23.00 for the part. He drove back to the dealership and had that part put on my car in fifteen minutes. He left his truck next door. Made sure it was okay with owner. Drove my car to me and I’ve been driving it for over two weeks no issues. Then the next day my daughter drove him back to Tennessee to his truck in Knoxville. We have tried for two weeks to get our money back. They keep telling us they will check on it and call us back. NO CALLS back. What a bunch of crooks. I am reporting them to the better business. I couldn’t look myself in the mirror if I treated people the way they. As far as I’m concerned the dealership in sale is just as much to blame as the service manager (Brad) Adam in service was so rude to me. It’s not about the money.it’s how they are stealing money from families that can’t afford sometimes to buy food. I’m done trying to call them anymore. I just had three major surgeries and I don’t need this kind of stress. Roxann Bowker Greenville SC

My rating is actually a ZERO! I have owned two Subaru models and enjoyed the cars. Never thought I would own another type of vehicle until working with Grayson in Knoxville Tn. If your car needs work, be prepared for months of endless lies as they string you along saying they are working on your vehicle, when in fact they are doing nothing. Our car was wrecked May 2023, as of November 2023, it’s still being worked on. We gave up and traded for a KIA this week. Thank goodness for the KIA dealer willing to do a trade knowing the terrible situation Grayson Subrau put us in. The cost of all of this is tremendous, financially and emotionally. Very important note is my husband called the owner of dealership, he had ZERO interest in helping. Of course there was plenty of conversation regarding where the last $500 they feel due them, is coming from. I wish they would have cared as much about us as customers as they do their almighty dollar.

Was on hold 15 minutes before someone answered the phone. No apologies were offered. Spoke with head of service department Mike and received no satisfactory response. Finally spoke with the General Manager Walter and he was condescending, arrogant, and completely uninterested in satisfying a customer. I’m going to stick with Toyota where I am valued as a customer. After reading several of the reviews, it seems there is definitely a problem at this dealership.

Very unpleasant experience. Contradictory and unreliable information. Mandatory useless high profit options are a deal breaker for me. I inquired about a new palisade on their website that was listed as in transit. Inquired as to availability and was told it was available. Further into the negations that was rescinded and told there had been a deposit placed on it. Chris initially said he’d have no problem doing a dealer exchange but wanted $1000 deposit prior to putting out inquiries to other dealers. SERIOUSLY? You want $1000 deposit on a car that doesn’t exist for sure!?!? Ridiculous to even suggest such! Not interested in doing business in that fashion. Chris did text me later and said he’d go against company protocol and see if he could locate one. Moved on. Contacted a dealer near my other home and made a seamless purchase over the phone in less than 30 minutes. No market adjustment, no silly high profit useless mandatory options and no doc fee!! MSRP, tax and title and that was it. $500 deposit and delivery in less than 2 weeks! There are thankfully still a few reasonable dealerships around!

Salesman Joseph Rankin promised to hold a car for me, since I was flying there from out of state to buy it. He called to tell me it had sold when I had just landed and was waiting to deplane, and then tried to sell me an older model I had no interest in. His manager wouldn't stop the sale and just laughed. Bait and switch. I'm out airfare for myself and my cousin, who came to help drive back, and the cost of a rental to get home. DO NOT DO BUSINESS WITH THIS DEALER

Have been waiting 10 weeks for a refund for gap insurance and service plan. We have called and left messages for the Finance Department for 2 weeks straight, no one has responded to us yet! They are more than eager to take your money but don't want to take care of the customer after the sale. I am extremely disappointed in Grayson especially since we were thinking about buying another car from there .

I sent a question on this vehicle and got no response about it. Tried clicking on page and could not pull up phone number or location of dealership. Then I kept getting offers on Hyundais which was NOT what I was looking for.

Inquired about a car, salesman texted me and said give him 15 minutes. After about 3 hours I called back and spoke with another salesman who was extremely rude. When I asked a couple of basic questions about the vehicle he informed me that they had approximately 180 used vehicles at any time and he couldn’t be expected to know everything about them. Then after a long pause he informs me that the one I inquired about has turbo problems. With that I ended the call. About a week later the initial “give me 15 minutes guy” texts me to say the vehicle I had inquired about was sold and asked if I was interested in anything else. Well if it takes you a week to get back to someone then of course it’s probably sold! All in all this was a terrible representation of a business. Just really gives the impression that the salesmen could care less about the customers or selling cars for that matter. There was absolutely nothing right about this interaction.

I went on line and found a used 2006 Honda blue SUV looked good. I drived down there to see it with my wife and we got there we walked around for thirty minutes and finally went up to a sales associate and asked about the vehicle. He said I'm a new car salesman but I'll find you someone will help you and pointed to the used cars. We walked back there and he showed up, I asked about the SUV,he said o you don't want that one it has a bad motor and it rattle. We ask to see it but he said no you don't want that one. He didn't seem interested in helping us. Then walked away.