Grayson Hyundai Subaru

3.8 out of 5 (3.8) 61 reviews

Dealer on Cars.com since January 2013

Currently in stock!

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Today's Hours

Sales
Service Closed
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:00 AM - 6:00 PM
Sun Closed

Reviews

3.8 out of 5 3.8
61 lifetime reviews.
  • January 15, 2016

    The repairs to my car were done in a very timely manner!!! They did an exceptional job!!! I was blown away on how efficient, friendly, and knowledgabl...e they were!!! Josh and Rebecca were amazing. I had several difficulties with the other parties insurance company. Josh was always respectful and treated me like I was his best friend. I called to keep him informed and when I told him my name he knew which car was mine and the details of everything involved! When I picked my car up he knew I was going to be cutting it close due to other appointments I had for my daughter. He still knew me on sight and called me by name. (He hadn't seen me in almost 2 months) but he knew my name and my car. He was amazing with my 5 year old as well. He made her feel like her car was being fixed and she was helping. I would recommend that anyone who wants the process of getting your car fixed after an accident to bring it to Grayson Subaru. They will help you every step of the way. They went above and beyond my expectations. You will not be disappointed!!! If you read this Josh from the bottom of my heart thank you for being so understanding and patient with me. Even when I yelled at you for something beyond your control. You took it like a champ!!!

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    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 3.0 out of 5
    May 6, 2018

    Had some issues with a windshield that was to be replaced but dealer would pay the full cost. They didn’t keep their word. Also the

    3.0 out of 5
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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 1.0 out of 5
    May 6, 2018

    In spite of agent been assigned to me over email communication the agent didn't show up more than 30min. Everyone time is important and it become...s more important when you try to make business. Once he showed up he seems to be quite arrogant with his tone and use of words. Being straight to customer is good but have it in mind whom you are talking and what are communication etiquettes. Weather you sell 30/60/300/3000 cars a month, customer is only looking for 1 :) hence I would like to recommend higher leadership/management to do trainings for you sales Agents /Managers to show improve on behavior to customers. Secondly, agent is not at all synch with internet sales manager and quoted more price than internet sales manager to start with on selected model. Finally coming down to internet sales price as he did out of box favor. I would not recommend anyone to this dealership at this time.

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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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Service Shop

Service Reviews

lifetime reviews of the Service Department.

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Service Pricing

    Wheel Balance

    $49.95

    Oil, Filter Change

    $34.95

    Wheel Alignment (4WD)

    $89.95

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since January 2013

Thank you for visiting with us!! We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Grayson has been selling vehicles since 1929 and here in Knoxville since 1978!! Last year alone, Grayson sold in excess of 3,700 vehicles. We look forward to serving you!

"A Name You Can Trust!"
Grayson Hyundai Subaru
8729 Kingston Pike Knoxville, TN 37923
New (865) 225-6082
Used (865) 320-0367
Service (865) 225-6104
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