New 877-464-2356 Dealer Website
Used 877-438-3590 Email Dealer
Service 877-816-3736

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Reviews

Average Ratings

4.6
Average based on 53 reviews
  • Amazing and friendly service

    The repairs to my car were done in a very timely manner!!! They did an exceptional job!!! I was blown away on how efficient, friendly, and knowled...


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    The repairs to my car were done in a very timely manner!!! They did an exceptional job!!! I was blown away on how efficient, friendly, and knowledgable they were!!! Josh and Rebecca were amazing. I had several difficulties with the other parties insurance company. Josh was always respectful and treated me like I was his best friend. I called to keep him informed and when I told him my name he knew which car was mine and the details of everything involved! When I picked my car up he knew I was going to be cutting it close due to other appointments I had for my daughter. He still knew me on sight and called me by name. (He hadn't seen me in almost 2 months) but he knew my name and my car. He was amazing with my 5 year old as well. He made her feel like her car was being fixed and she was helping. I would recommend that anyone who wants the process of getting your car fixed after an accident to bring it to Grayson Subaru. They will help you every step of the way. They went above and beyond my expectations. You will not be disappointed!!! If you read this Josh from the bottom of my heart thank you for being so understanding and patient with me. Even when I yelled at you for something beyond your control. You took it like a champ!!!

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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  • Getting Oil Change

    I scheduled an oil change for 11:20 a.m. on Saturday,August 6.. It is now 1:40 p.m. And I'm still sitting here waiting.. EVERYTIME I go check on ...


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    I scheduled an oil change for 11:20 a.m. on Saturday,August 6.. It is now 1:40 p.m. And I'm still sitting here waiting.. EVERYTIME I go check on status of my car ,I am given a different excuse or reason.. I am rarely off on Saturdays and I know of a lot of things I'd rather be doing that waiting hours on a 30 minute oil change.. This Is Beyond RIDICULOUS !!

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
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  • Best Car Shopping Experience

    I had spent some time researching new cars and thought I probably wanted the Legacy. Put in for quotes from a couple places. The people at Grays...

    Dealer Response

    Hi Sandy, Thank you so much for your kind review and congratulations on your new Legacy! It makes me so happy to hear that you had a great car buy...


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    I had spent some time researching new cars and thought I probably wanted the Legacy. Put in for quotes from a couple places. The people at Grayson got back with me quickly, asked a couple questions, and had the quote to me. Went in today and worked with Larry Bonito who was professional, courteous, and knowledgeable. There was no pressure and I left completely happy with the car and the terms. Best car shopping experience I've had.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hi Sandy, Thank you so much for your kind review and congratulations on your new Legacy! It makes me so happy to hear that you had a great car buying experience with Larry. Larry is an outstanding salesman because he is honest, knowledgeable, and he really cares about his customers. Your statement that this was the "best car shopping experience" ever completely made my day! I truly appreciate that you chose Grayson and I hope that you have a blast in your new car! Best, Jim Viox, GM


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  • Excellent buying experience!

    They don't get much better than Zeke in sales! Honest, no-pressure sales. Very knowledgeable and helpful. That is why our family has bought three ...

    Dealer Response

    Hi Randy, Thank you for the 5-star review! Zeke is a great asset to our sales team and I am happy to hear that he has been able to help you succes...


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    They don't get much better than Zeke in sales! Honest, no-pressure sales. Very knowledgeable and helpful. That is why our family has bought three cars from him. Very fair dealer to work with. If you want a pleasant buying experience from a professional staff and a fair deal, look no further.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hi Randy, Thank you for the 5-star review! Zeke is a great asset to our sales team and I am happy to hear that he has been able to help you successfully. If you have any further questions or concerns please do not hesitate to ask. We are always happy to help! Thank you for coming in. We hope to see you again soon. Best, Jim Viox, GM.


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  • New Hyundai Sonata

    Brandon Housley was my primary contact. He treated me with the utmost respect and listened attentively to my need and concerns in the selection of...

    Dealer Response

    Bruce, Thank you for taking the time to leave us such a kind review. Congratulations on your new Sonata! You made a great choice and I am so happy...


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    Brandon Housley was my primary contact. He treated me with the utmost respect and listened attentively to my need and concerns in the selection of a vehicle. He is very knowledgeable and a credit to the business of selling cars. I came away feeling good about the whole experience especially his suggestion to take the car for a day or two and try it out. All the staff that I interacted with were great. If you'd like to experience car buying in a no pressure atmosphere Grayson Hyundai is the place to go!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Bruce, Thank you for taking the time to leave us such a kind review. Congratulations on your new Sonata! You made a great choice and I am so happy that Branden introduced you to the model. It was our pleasure to provide you with a day to test drive your car. It's best to experience how a car will fit into your individual lifestyle, and not just how well it drives around our parking lot. I appreciate your recommendation and thank you for choosing Grayson. Enjoy your new Sonata! Best, Jim Viox, GM


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  • Great buying experience with Branden Housley

    My sales representative, Branden Housley, made my buying experience at Grayson the best that it could be. He was courteous, caring and knowledgeab...

    Dealer Response

    Gerald, Congratulations on your new Sonata! You are going to have such a great time driving your new car! It makes me so happy to hear that you ha...


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    My sales representative, Branden Housley, made my buying experience at Grayson the best that it could be. He was courteous, caring and knowledgeable about the vehicle that I was interested in. He gave me a thorough test drive and took time to explain the vehicles operation, and answered all my questions. He pointed out things that I wasn't aware of, and that made me decide to buy this vehicle over others that I was considering. He also delivered the vehicle quickly, as promised, and reviewed all it's features with me. He made sure that I had no further questions before I drove it home. He contacted me the next day to inquire if there were any problems, or if I needed any more information. I would certainly tell anyone that I know that the people at Grayson are a pleasure to do business with! I will definitely be getting all my servicing at this dealership. Gerald Visconti, 2016 Hyundai Sonata owner

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Gerald, Congratulations on your new Sonata! You are going to have such a great time driving your new car! It makes me so happy to hear that you had such an outstanding shopping experience with Branden. Branden is a wonderful salesman who really cares about helping his customers. He is not happy unless you leave 100% satisfied. Branden is a vital member of the Grayson team and he will be so thrilled to read your review. Thank you for recommending us and for taking the time to leave us a review. Have a blast in your new Sonata! Best, Jim Viox, GM


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  • Thanks to Stephenie and Curtis!

    Stephanie and Curtis made my experience at Grayson Hyundai in Knoxville, TN simply wonderful. They both worked with me until we all agreed on a de...

    Dealer Response

    Hello, Thank you for your thoughtful review and congratulations on your new Elantra! You made an excellent choice and I am confident that you will...


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    Stephanie and Curtis made my experience at Grayson Hyundai in Knoxville, TN simply wonderful. They both worked with me until we all agreed on a deal for my beautiful 2017 Hyundai Elantra Limited fully loaded. From start to finish. They both checked on me while I was waiting for the financial associate, making sure I was comfortable and happy. Curtis explained all the numbers to me in detail and made sure that I understood everything. Stephanie was actually assisting Matt, who was out that day for health reasons. Matt took very good care of my husband that same week. I did not want to wait, so he had Stephanie assist me in my car buying experience. I would recommend anyone looking for a Hyundai to visit Grayson as me and my husband were both very pleased. It was a very pleasant experience, something I did not experience at a dealership in Morristown earlier that day. We will return and highly recommend to everybody. We both love our vehicles.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you for your thoughtful review and congratulations on your new Elantra! You made an excellent choice and I am confident that you will enjoy driving your new car for years to come. Please congratulate your husband on his new car for me as well! I am so grateful that you chose Grayson for your new Hyundai purchases, and I am thrilled that you had such amazing experiences with our staff. Stephanie, Curtis and Matt are vital members of the Grayson Hyundai team and they truly care about helping their customers. They do an excellent job representing our brand and our core values. They will be so happy to read your review. Thank you again. Please don't hesitate to call us or stop in if we can ever assist you with anything else in the future! Have a blast in your new cars! Warmly, Jim Viox, GM


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  • Amazing and friendly service

    The repairs to my car were done in a very timely manner!!! They did an exceptional job!!! I was blown away on how efficient, friendly, and knowled...


    Show Full Review

    The repairs to my car were done in a very timely manner!!! They did an exceptional job!!! I was blown away on how efficient, friendly, and knowledgable they were!!! Josh and Rebecca were amazing. I had several difficulties with the other parties insurance company. Josh was always respectful and treated me like I was his best friend. I called to keep him informed and when I told him my name he knew which car was mine and the details of everything involved! When I picked my car up he knew I was going to be cutting it close due to other appointments I had for my daughter. He still knew me on sight and called me by name. (He hadn't seen me in almost 2 months) but he knew my name and my car. He was amazing with my 5 year old as well. He made her feel like her car was being fixed and she was helping. I would recommend that anyone who wants the process of getting your car fixed after an accident to bring it to Grayson Subaru. They will help you every step of the way. They went above and beyond my expectations. You will not be disappointed!!! If you read this Josh from the bottom of my heart thank you for being so understanding and patient with me. Even when I yelled at you for something beyond your control. You took it like a champ!!!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Amazing and friendly service

    The repairs to my car were done in a very timely manner!!! They did an exceptional job!!! I was blown away on how efficient, friendly, and knowled...


    Show Full Review

    The repairs to my car were done in a very timely manner!!! They did an exceptional job!!! I was blown away on how efficient, friendly, and knowledgable they were!!! Josh and Rebecca were amazing. I had several difficulties with the other parties insurance company. Josh was always respectful and treated me like I was his best friend. I called to keep him informed and when I told him my name he knew which car was mine and the details of everything involved! When I picked my car up he knew I was going to be cutting it close due to other appointments I had for my daughter. He still knew me on sight and called me by name. (He hadn't seen me in almost 2 months) but he knew my name and my car. He was amazing with my 5 year old as well. He made her feel like her car was being fixed and she was helping. I would recommend that anyone who wants the process of getting your car fixed after an accident to bring it to Grayson Subaru. They will help you every step of the way. They went above and beyond my expectations. You will not be disappointed!!! If you read this Josh from the bottom of my heart thank you for being so understanding and patient with me. Even when I yelled at you for something beyond your control. You took it like a champ!!!

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Wonderful car buying experience

    After many weeks of looking for just the right car, today I bought a Subaru Cross Trek Limited and I'm very happy. The car is exactly what I was l...


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    After many weeks of looking for just the right car, today I bought a Subaru Cross Trek Limited and I'm very happy. The car is exactly what I was looking for - not too large, high off the ground, plenty of room to carry 'stuff,' and an engine that keeps it moving smoothly. However, it was my experience with the salesmen, the finance manager and the man who gave me a tutorial about how everything works that really made this a wonderful purchase. There was no rush and no wheeling/dealing. Facts were given and explained and there was no holding back on what the price was or what discounts were available. I was going to pay with cash, but changed my mind when told that the interest rate for financing was so low. And I was not pushed into a high priced warranty, but rather given a realistic view of what was best for the kind of driving I do. The staff at Grayson Subaru on Kingston Pike work well as a team and work well with customers. I would highly recommend buying a car from them.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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