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Reviews

Average Ratings

4.0
16 lifetime reviews.
  • Great Dealership

    I have bought two cars from the gentlemen at this dealership and I am treated as family and with great respect every time I go in. The dealership ...

    Dealer Response

    Hey Deb! Thanks so much for letting us earn your business and trust all over again! We appreciate all the kind words and will see you again soon ...


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    I have bought two cars from the gentlemen at this dealership and I am treated as family and with great respect every time I go in. The dealership is always clean and well maintained. The service guys always get me in and out as fast as possible and with my schedule sometimes that is a challenge. They have even worked with me when I had odd requests. The parts department has always been straight with me and given me options if they didn't have something available. My 2014 was the first mazda I ever owned and didn't have any issues with it. Now I have a 2016 and expect the same service from it. Love the car and the guys at the dealership.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hey Deb! Thanks so much for letting us earn your business and trust all over again! We appreciate all the kind words and will see you again soon for your next service!!! Enjoy your Mazda and don't forget to ZOOM-ZOOM!!!


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  • No Customer Service

    I dropped my car off on Thursday night prior to Memorial Day weekend. This is significant because the service dept was closed until Tuesday. The s...


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    I dropped my car off on Thursday night prior to Memorial Day weekend. This is significant because the service dept was closed until Tuesday. The service rep called back on Friday evening with the news I needed $1400 worth of repairs for my AC to work and that he would need to order the parts and to expect Monday at the earliest. I needed to check to see if the part was under warranty so I wasn't able to call back that day to tell him to order the part. As the car was drivable and the earliest the parts could possibly be there was Thursday, I went to pick it up so I could get back and forth to work. I spoke with the Finance Manager Saturday afternoon to see about getting the keys and he simply told me he could not help me because no one was there that could access the service dept. The car had not been worked on and yet I couldn't have my car. This is unacceptable. So unless you get there before 5:30 Monday-Friday you will never be able to get your car back?? Will someone please explain this to me? Every other dealer on earth can help on weekends and evenings while the dealership is open. Oh, and I was told they don't do curtesy vehicles even though I saw several when I dropped my car off. I was told to check with Enterprise ($179) for a rental. They lost my business and anyone's who will listen to me.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Experience.

    This was my first time buying a new car, and Mazda Knoxville provided excellent support throughout the entire process. I had done plenty of resear...

    Dealer Response

    Thanks for the kind words, Chris! We want you to know how much we appreciate your business, and for everybody involved, it was a great pleasure to...


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    This was my first time buying a new car, and Mazda Knoxville provided excellent support throughout the entire process. I had done plenty of research online beforehand about several cars, and heard great reviews about the quality of the dealership, so I checked it out to get a feel before buying a car down the road. Matt Lawson explored options with me, explained the process, and was able to track down the car that I was looking for. Matt helped to get me a great deal on it, so I ended up buying that day, much to my initial surprise. It's a beautiful car, and I'm looking forward to plenty of years with it! Keep up the good work, Matt - looking forward to years to come with y'all.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the kind words, Chris! We want you to know how much we appreciate your business, and for everybody involved, it was a great pleasure to work with you. Enjoy your Mazda to its fullest. Zoom-Zoom!


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  • The Easiest Experience of My Life

    This was the EASIEST place to buy a car from. I've been shopping around for many weeks, talking to salesmen all across Knoxville, and with almost ...

    Dealer Response

    Thank you again for the opportunity to earn your business. I look forward to assisting you in the future, for all your automotive needs. Welcome t...


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    This was the EASIEST place to buy a car from. I've been shopping around for many weeks, talking to salesmen all across Knoxville, and with almost no luck at finding the car I desired. Most salesmen will try their hardest to have you immediately fill out paperwork, and get you in a vehicle, pricing it almost 50% more than it's actual cost. This was not the case at Mazda Knoxville. Thanks to the staff their for making this an enjoyable experience, and special thanks to Matt Lawson.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you again for the opportunity to earn your business. I look forward to assisting you in the future, for all your automotive needs. Welcome to the Mazda Knoxville family, Zane! Thank you, Matt Lawson - Internet Sales Manager at Mazda Knoxville


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  • knowledgeable, courteous and helpful sales staff

    Very nice buying experience. Would highly recommend Matthew Fox. Courteous and extremely knowledgeable as well as friendly without being irritating.

    Dealer Response

    Thanks for your review, Debra! We're very glad everything went smoothly for you, and we truly appreciate the time you've spent with us. Thanks again!


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    Very nice buying experience. Would highly recommend Matthew Fox. Courteous and extremely knowledgeable as well as friendly without being irritating.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for your review, Debra! We're very glad everything went smoothly for you, and we truly appreciate the time you've spent with us. Thanks again!


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  • Awesome Dealer

    I drove 2 hours from KY to purchase here. Called all my local dealers and their "ball park" estimate for my trade was either insulting or their wi...

    Dealer Response

    Trent, Thanks a million for your dedication to drive well out of your way to do business with our Mazda store. We insist upon treating all of ou...


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    I drove 2 hours from KY to purchase here. Called all my local dealers and their "ball park" estimate for my trade was either insulting or their willingness to negotiate thier price was non-existant. Mazda Knoxville offered me an amazing deal over the phone. Matt L. worked with me to ensure that I was totally satisfied even before I drove to see the car. Will never buy another Mazda in KY and will call Mazda Knoxville before anyone else at my next purchase. Thanks for a great experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Trent, Thanks a million for your dedication to drive well out of your way to do business with our Mazda store. We insist upon treating all of our customers with the utmost respect, and we are thrilled to see that reputation crossing state lines. Your consideration could not be more appreciated. Again, thank you, and Zoom-Zoom!


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  • Best buying experience buying a new car.

    Great sales experience. Nest experience buying a new car. Would recommend! No pressure sales.

    Dealer Response

    Hello! Thank you very much for your business. We appreciate each and every one of our customers and work hard for you satisfaction. We are extre...


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    Great sales experience. Nest experience buying a new car. Would recommend! No pressure sales.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello! Thank you very much for your business. We appreciate each and every one of our customers and work hard for you satisfaction. We are extremely happy for your kind words because it reminds us of what really matters... an easy buying experience between great people and great cars. Thanks again, and Zoom-Zoom!


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  • Informative, Friendly

    I had considered several dealerships before selecting this one. Matt, the internet salesman, had been in email correspondence with me for several ...

    Dealer Response

    Thank you for the opportunity to earn your business, if I can help you in any way in the future.. You know where to go. Thank you, Matt Lawson I...


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    I had considered several dealerships before selecting this one. Matt, the internet salesman, had been in email correspondence with me for several weeks as I had had to re-schedule my trip to the dealership over the holidays. The test drive was informative, the sales pitching was light, and he was very helpful during the buying process as he described the features, helped me get oriented with the owner's manual, and helped me set up my bluetooth in the car. I am satisfied with the experience and the Mazda Knoxville team made the very stressful and frustrating process of car shopping more manageable.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the opportunity to earn your business, if I can help you in any way in the future.. You know where to go. Thank you, Matt Lawson Internet Manager at Mazda Knoxville


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  • Excellence with Mazda

    Matt and his team at Knoxville Mazda are always professional and friendly...they care about customer satisfaction! With the Internet webpage, shop...

    Dealer Response

    Thank you very much, I appreciate the compliments and Praise. Thank you again for the opportunity to earn your business once again! Thank You, M...


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    Matt and his team at Knoxville Mazda are always professional and friendly...they care about customer satisfaction! With the Internet webpage, shopping for the right car at the right price was made easy for both purchases...2013 for my daughter and 2015 for my mother. When I need a car, I just email or call Matt at Mazda. What a great car!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you very much, I appreciate the compliments and Praise. Thank you again for the opportunity to earn your business once again! Thank You, Matt Lawson - Internet Manager at Mazda Knoxville


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  • 2014 Mazda6 GT/ Certified Preowned

    Matt, the internet salesperson and the rest of the staff did a nice job taking care of me. I drove 200+ miles from the Atlanta area so I had to do...

    Dealer Response

    Thanks for your business, Mazda Fanatic. We make the car-buying process very easy for our customers, and as a result have been attracting many cu...


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    Matt, the internet salesperson and the rest of the staff did a nice job taking care of me. I drove 200+ miles from the Atlanta area so I had to do a lot of the groundwork over the phone. The process was easy and professional. I would recommend them to others. This is our fourth Mazda. Best cars on the road for the price...by far!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for your business, Mazda Fanatic. We make the car-buying process very easy for our customers, and as a result have been attracting many customers from hundreds of miles away. We appreciate you coming so far out of your way to purchase your Mazda!


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