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Reviews

Average Ratings

4.3
17 lifetime reviews.
  • Best Subaru Dealership EVER!

    My 6-hour roundtrip drive from my home in Georgia for service on my 2005 Subaru Baja was worth every minute! Before taking my vehicle into the sho...

    Dealer Response

    Thank You so much for the kind words. We strive to provide this type of service each and every time a customer is here. We would be happy to hel...


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    My 6-hour roundtrip drive from my home in Georgia for service on my 2005 Subaru Baja was worth every minute! Before taking my vehicle into the shop their Service Manager, Janet Collins, actually took the time to phone my local mechanic to discuss the problem. Upon arrival at their facility I was warmly welcomed and my vehicle's issues were quickly diagnosed by a Subaru-certified mechanic. The required repairs began immediately and I was handed the keys to a loaner car for the day without even asking! Other dealers much closer to home had quoted estimates approaching $2,000. I walked out of Earl Duff Subaru with a receipt for $500 and a sigh of relief. I've been drooling over the new 2014 Outback V6 for months and, when ready to take the plunge, will purchase it from Earl Duff Subaru. Professional, courteous, honest, sincere and dedicated are words that sum-up the integrity of that dealership. Many Thanks!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank You so much for the kind words. We strive to provide this type of service each and every time a customer is here. We would be happy to help anyway that we can in your future car buying endeavors as well. Thank you for your business and welcome to the Earl Duff family.


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  • Very Disappointed

    I contacted the dealership today about the availability of a used car. My inquiry was made via email. The initial response time was excellent. I r...


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    I contacted the dealership today about the availability of a used car. My inquiry was made via email. The initial response time was excellent. I received a reply within an hour. However, the quoted price in the email was incorrect, and I had to ask why there was a discrepancy. Again, the reply came quickly and my question was answered. It was a mistake on the side of the dealership in that the price given in the email was not updated to reflect the current price. I went to get preapproved by my bank and prepared to leave for Knoxville to test drive and purchase the car. When I called to let the dealership know I was coming, I was told the car was already sold. To say that I was disappointed is an understatement. Again, I emailed the dealership to ask if the car had sold this morning, only to find out that the vehicle was sold yesterday. That means that the salesperson did not take the time to check the inventory. When I inquire about the availability of a car, I expect it to actually still be for sale unless stated otherwise. I should not have to make several attempts to get the correct information.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Sales & Service

    Used internet to get competitive pricing on a new Subaru. They had a very attentive sales staff that gave honest pricing quote without the usual c...


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    Used internet to get competitive pricing on a new Subaru. They had a very attentive sales staff that gave honest pricing quote without the usual car dealer games. They were commutative and answer all requested for information right away and accurately. No games! Delivery was done (car ordered) as promised and the car systems were fully explained and demonstrated, It only took 15 min to complete the paperwork for the lease. A record for us. No upselling by finance manager another record for us. The closest dealership we visited was good until it came to pricing, the "Sales Manager" was very unprofessional and rude, will never go back. Our vehicle was recalled just after we received it. The service department did an outstanding job of getting the repair completed. Subaru handled the recall so much better than other brands we have had in the past. If you are in the market for a new Subaru Earl Duff is the dealership to visit. For a small dealership they have outstanding sales and service. If you live in the Knoxville, TN checkout Duff Subaru sure glad we did.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Service department great

    I am so glad to have found Earl Duff's service department. They have been courteous, friendly, and very helpful. They even told me that my cabin f...

    Dealer Response

    Thank you so much for your kind words! We appreciate you taking the time to leave a great word for us! We strive daily to make sure all of our cus...


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    I am so glad to have found Earl Duff's service department. They have been courteous, friendly, and very helpful. They even told me that my cabin filter did not need to be changed since it was still clean! What a change from the previous service dept in Knoxville that we had been going to for our maintenance. In Knoxville we noticed that everyone who came in was approached by the service employees to inform the customer that something else was wrong and needed to be fixed. This did not happen just once but over a year as we returned with our 3 subarus. Thanks again Earl Duff for your great service dept.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for your kind words! We appreciate you taking the time to leave a great word for us! We strive daily to make sure all of our customers experiences are the best, hands down, that they have ever been apart of! So again, thank YOU, for choosing Earl Duff Subaru!


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  • The best dealership in the southeast

    It was worth the drive from Knoxville to purchase a Subaru from this dealer. Straightforward in answering questions about my 2015 Forrester purcha...


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    It was worth the drive from Knoxville to purchase a Subaru from this dealer. Straightforward in answering questions about my 2015 Forrester purchase. Exceptional people skills, many cars to select from and the facility was well maintained. Todd took his time to explain the new features of this car and Darrell went over ever detail of the buying process prior to signing the papers. The internet shopping was very helpful before driving to the dealership. I checked two other dealerships on line and selected Earl Duff Subaru. They have a life long customer and the extra drive will be worth it when my 3000 mile checkup comes around. Purchased June 2015

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great customer service

    I took my 2011 Forrester to the Subaru dealer in Chattanooga to be serviced, I was not impressed and left. I went to Earl Duff Subaru and was trea...


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    I took my 2011 Forrester to the Subaru dealer in Chattanooga to be serviced, I was not impressed and left. I went to Earl Duff Subaru and was treated with respect, they took care of my car. I was very happy with their service. I returned to Duff several more times and received the same high caliber treatment and service. It was on my last visit that I saw a Outback that I liked and Rocky Hamby made the deal very easy. He was most professional in dealing with me. I have purchased 20 new vehicles in the past 36 years from one end of the country to the other, and my experience at Earl Duff has been by far the best in terms of sales and service. I highly recommend this dealer.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Experience at Earl Duff Subaru

    After shopping around both online and in person at another East TN for a new Subaru, our family visited Earl Duff in Harriman to check out a coupl...

    Dealer Response

    Thank you for the kind words! We truly appreciate you trusting us and allowing us to serve you. We are glad you had a great experience here. We lo...


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    After shopping around both online and in person at another East TN for a new Subaru, our family visited Earl Duff in Harriman to check out a couple of 2015 Foresters that they had in stock. Rocky Hamby was our salesman and was very helpful, accommodating my family members and answering all of our questions. He had previously sent me some online quotes that I had requested. After deciding to move forward, we worked with Darrell and Rocky on financing. They were straightforward and honest with us, even when I brought up comp prices I had seen elsewhere. Being a young married couple, this car was our first major purchase together and the whole experience was great, especially when compared with other dealers that we had visited. In the end, we were able to reach a deal that made sense financially for us and got a good offer on our trade in when compared with the lowball that we received from another local dealer. Although they may be a smaller dealership and further from town, they had what we wanted in stock and gave us great service, making the trip well worth it. We love our 2015 Forester and thank the team at Earl Duff for making our first (new) car buying experience a pleasant one.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words! We truly appreciate you trusting us and allowing us to serve you. We are glad you had a great experience here. We looki forward to serving you in the future.


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  • Earl Duff Subaru in Harriman, TN is well worth you

    We purchased our new 2014 Forrester from Earl Duff Subaru in Harriman. We had purchased a 1999 Forrester from a Knoxville dealership that we had b...


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    We purchased our new 2014 Forrester from Earl Duff Subaru in Harriman. We had purchased a 1999 Forrester from a Knoxville dealership that we had been very happy with. Subaru USA changed dealerships in Knoxville and we tried Earl Duff Subaru in Harriman for our 1999 Forrester servicing. We were so pleased to find the friendly folks at Earl Duff Subaru. They treated us with dignity & respect and honesty ! Everything they said they would do...they did with courtesy ! We've never experienced that before from any auto dealership. So when it was time to buy another car...there was no question ! It was going to be another Subaru and we were going to Earl Duff to get it. Obviously a lot of other folks enjoy the Earl Duff experience, and appreciate the dignity, respect & honesty that every Earl Duff Subaru employee embodies ! For our hard earned money...it's Earl Duff & Subaru...EVERY TIME !

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Three hour drive, but worth every mile.

    The wife and I traveled three hours to purchase a Subaru Tribeca from Earl Duff Subaru. The car was exactly as the ad listed it and the whole expe...

    Dealer Response

    Mike, Thanks so much for your business. Customer service is our #1 goal. We hope you enjoy your new Tribeca and if you ever need anything please...


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    The wife and I traveled three hours to purchase a Subaru Tribeca from Earl Duff Subaru. The car was exactly as the ad listed it and the whole experience was a pleasant surprise. Buying a car is usually like visiting the dentist, not in this case. Absolutely the best car buying experience we've ever had. We would not hesitate to drive another three hours to do it again. Great job Earl Duff Subaru!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Mike, Thanks so much for your business. Customer service is our #1 goal. We hope you enjoy your new Tribeca and if you ever need anything please let us know. Thanks Earl Duff Subaru


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  • best price and beyond helpful

    Buying a car is a big decision. What I want, need and can afford are all factors. Mr. Fink at Earl Duff Subaru provided me with honest and insight...


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    Buying a car is a big decision. What I want, need and can afford are all factors. Mr. Fink at Earl Duff Subaru provided me with honest and insightful information that helped me make my decision without regard if he made the sale. Come to find out Earl Duff Subaru did have the best car for the best price. The buying process was quick and easy. They worked hard to meet my needs and in less than 24 hours was driving the perfect car for me at a great price. Obviously I love my new Subaru and working with the Team at Earl Duff Subaru was a true pleasure .

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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