Reviews
Advisor was attentive to my concerns answered questions
Advisor was attentive to my concerns answered questions thoroughly and was very polite. Service was done in a reasonable amount of time (I was waiting on vehicle) excellent experience.
Advisor was attentive to my concerns answered questions
Advisor was attentive to my concerns answered questions thoroughly and was very polite. Service was done in a reasonable amount of time (I was waiting on vehicle) excellent experience.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Nick, here at Ted Russell Nissan, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!
Had a rough encounter with a pothole that did quite a bit
Had a rough encounter with a pothole that did quite a bit of damage. These folks got me back on the road ASAP. I wish I could sue the city of Knoxville for the cost but no luck.
Had a rough encounter with a pothole that did quite a bit
Had a rough encounter with a pothole that did quite a bit of damage. These folks got me back on the road ASAP. I wish I could sue the city of Knoxville for the cost but no luck.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mike, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ted Russell Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
It was a good experience and Henrey did a great job I
It was a good experience and Henrey did a great job I would recommend coming and seeing him everything went smooth and fast and they
It was a good experience and Henrey did a great job I
It was a good experience and Henrey did a great job I would recommend coming and seeing him everything went smooth and fast and they
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Luther, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ted Russell Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
The service department continues to be top notch.
The service department continues to be top notch. We did a spur of the moment oil change and were in/out in 30 minutes. Love this dealership!
The service department continues to be top notch.
The service department continues to be top notch. We did a spur of the moment oil change and were in/out in 30 minutes. Love this dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Leslie, we're glad to hear our staff took such great care of you! Here at Ted Russell Nissan we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Jeffrey was helpful.
Jeffrey was helpful. He made sure I got the vehicle I needed to tow my camper. He also added the tow hitch as part of the deal.
Jeffrey was helpful.
Jeffrey was helpful. He made sure I got the vehicle I needed to tow my camper. He also added the tow hitch as part of the deal.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you so much for your feedback about Ted Russell Nissan! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We hope you have a great day!
Everyone was helpful and nice.
Everyone was helpful and nice. It was great doing business there. Will go back again if I ever need another car in the future. Thank You for everything!
Everyone was helpful and nice.
Everyone was helpful and nice. It was great doing business there. Will go back again if I ever need another car in the future. Thank You for everything!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Leslie, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service performed was exactly as discussed.
Service performed was exactly as discussed. Friendly staff and sales team. Really appreciated their honesty and assessments.The cost of the service was same as quoted price. Thank you.
Service performed was exactly as discussed.
Service performed was exactly as discussed. Friendly staff and sales team. Really appreciated their honesty and assessments.The cost of the service was same as quoted price. Thank you.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mike, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Gerald and Justice was super helpful when it came to
Gerald and Justice was super helpful when it came to buying my new ‘24 Nissan Versa. Answered any question I had and did not hesitate to help with my concerns. Thank You for making my car buying experience great!
Gerald and Justice was super helpful when it came to
Gerald and Justice was super helpful when it came to buying my new ‘24 Nissan Versa. Answered any question I had and did not hesitate to help with my concerns. Thank You for making my car buying experience great!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ted Russell Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Literally the easiest car purchase you could imagine.
Literally the easiest car purchase you could imagine. Justice was awesome and answered all questions I had and helped the process go super smooth. Will definitely use them again if I ever trade in.
Literally the easiest car purchase you could imagine.
Literally the easiest car purchase you could imagine. Justice was awesome and answered all questions I had and helped the process go super smooth. Will definitely use them again if I ever trade in.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ted Russell Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
If I could give them 0 stars I would.
If I could give them 0 stars I would. I?ve taken my car there twice. The first time an oil change. I got it back and they didn?t put the bottom part back on all the way so it would flap when driving. The most recent I got it picked up for an oil change and it had an active recall. They brought it back with a bent plate so when driving it made the worst metal on metal noise. They then argued about getting it back. It was VERY noticeable, I?m not sure how they missed it when dropping it back off. I will not be using them again.
If I could give them 0 stars I would.
If I could give them 0 stars I would. I?ve taken my car there twice. The first time an oil change. I got it back and they didn?t put the bottom part back on all the way so it would flap when driving. The most recent I got it picked up for an oil change and it had an active recall. They brought it back with a bent plate so when driving it made the worst metal on metal noise. They then argued about getting it back. It was VERY noticeable, I?m not sure how they missed it when dropping it back off. I will not be using them again.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jennifer, we regret to hear that we failed to provide you with the quality service you deserve. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (865) 545-7391 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.