Ted Russell Nissan

1.9
(211 reviews)
Visit Ted Russell Nissan
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–8:00pm 7:00am–4:00pm
Sunday 1:00pm–6:00pm 1:00pm–6:00pm

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New (865) 622-2416 (865) 622-2416
Used (865) 338-5282 (865) 338-5282
Service (865) 338-5122 (865) 338-5122

Inventory

See all 347 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2020.
Ted Russell Nissan is the premier Nissan dealer of Knoxville TN. Ted Russell Nissan of Knoxville is honored by its faithful clientele and dedicated to top quality customer service.

This Knoxville Nissan dealer is full of Nissan experts with a committed Nissan sales staff with many years of experience satisfying our customers' inquiries and automotive needs. Browse our thorough Ted Russell Nissan's inventory online request more information about vehicles set up a test drive or inquire about financing!
Dedicated to Top Quality Customer Service

Service center

Phone number (865) 338-5122

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–4:00pm
Sunday
1:00pm–6:00pm

Reviews

1.9
(211 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Awful- beware!

Awful- beware! I bought a new frontier & had for 2 days. Then I get a call saying they made a $2400 mistake & I'd have to sign a new contract. I said absolutely not. Well, a repo thug shows up at my work threatening me with jail. Very embarrassing. I had coworkers asking why I couldn't make my payments. Kinda hard to miss a payment after only 2 days. I was a fleet manager at the time & I went out of my way to have our vans serviced elsewhere. Horrible experience!!!

1.0

Awful- beware!

Awful- beware! I bought a new frontier & had for 2 days. Then I get a call saying they made a $2400 mistake & I'd have to sign a new contract. I said absolutely not. Well, a repo thug shows up at my work threatening me with jail. Very embarrassing. I had coworkers asking why I couldn't make my payments. Kinda hard to miss a payment after only 2 days. I was a fleet manager at the time & I went out of my way to have our vans serviced elsewhere. Horrible experience!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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5.0

I purchased a car tonight from Ted Russell Nissan with

I purchased a car tonight from Ted Russell Nissan with the help of Brian, Shane, and Greg. All three were hilarious, engaging, kind, and straight shooters. I have previously had bad experiences with purchasing cars and was really hesitant. Brian really put me at ease and built trust with me. Once I got to the dealership, everything was seamless. By the end of my experience, I left with a car I love and trust in Ted Russell Nissan and its employees. I’m not one to write reviews but my experience tonight was superb. You can trust Ted Russell Nissan and expect great customer service. I most certainly will be using them in the future.

5.0

I purchased a car tonight from Ted Russell Nissan with

I purchased a car tonight from Ted Russell Nissan with the help of Brian, Shane, and Greg. All three were hilarious, engaging, kind, and straight shooters. I have previously had bad experiences with purchasing cars and was really hesitant. Brian really put me at ease and built trust with me. Once I got to the dealership, everything was seamless. By the end of my experience, I left with a car I love and trust in Ted Russell Nissan and its employees. I’m not one to write reviews but my experience tonight was superb. You can trust Ted Russell Nissan and expect great customer service. I most certainly will be using them in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

If I could leave zero stars I would.

If I could leave zero stars I would. While in the process of purchasing a vehicle, I had a work emergency come up that I had to attend to. This was a very urgent matter, that required me to head back into the office asap. However, when I informed the sales staff that I need to come back later or in the morning, they started to just hurry me through the buying process to finalize the sale. I told them I did not have time and really needed to get to the office, so i could afford to even buy a vehicle, and they continued to push while holding on to my keys. After asking for the 3rd time for my keys back, they finally retrieved them along with a guilt trip. This was a horrible experience. They value their profits over the consumer and I would stay away at all costs.

1.0

If I could leave zero stars I would.

If I could leave zero stars I would. While in the process of purchasing a vehicle, I had a work emergency come up that I had to attend to. This was a very urgent matter, that required me to head back into the office asap. However, when I informed the sales staff that I need to come back later or in the morning, they started to just hurry me through the buying process to finalize the sale. I told them I did not have time and really needed to get to the office, so i could afford to even buy a vehicle, and they continued to push while holding on to my keys. After asking for the 3rd time for my keys back, they finally retrieved them along with a guilt trip. This was a horrible experience. They value their profits over the consumer and I would stay away at all costs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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5.0

I'll have to say the service department has redeemed

I'll have to say the service department has redeemed itself! I posted a couple weeks ago that I was having a problem with the window switch, I thought! They have replaced a part at the window, a rubber seal, which appears to have solved the issue! Thanks for the follow up and the fix!

5.0

I'll have to say the service department has redeemed

I'll have to say the service department has redeemed itself! I posted a couple weeks ago that I was having a problem with the window switch, I thought! They have replaced a part at the window, a rubber seal, which appears to have solved the issue! Thanks for the follow up and the fix!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1.0

AFTER i sent in my survey saying I was completely

AFTER i sent in my survey saying I was completely satisfied I got a call saying they had made a mistake on my deal. It is my fault for not handing them the keys but when i told them I didnt have 3000 MORE to put down on the car they arranged a 3000 credit limit credit card through Capital one and ran the card for the 3000. They did a similar thing to my son only he stood his ground with them and they 'rewrote' his deal but he later found out they pushed through the higher loan. A good atty needs to get ahold of them!

1.0

AFTER i sent in my survey saying I was completely

AFTER i sent in my survey saying I was completely satisfied I got a call saying they had made a mistake on my deal. It is my fault for not handing them the keys but when i told them I didnt have 3000 MORE to put down on the car they arranged a 3000 credit limit credit card through Capital one and ran the card for the 3000. They did a similar thing to my son only he stood his ground with them and they 'rewrote' his deal but he later found out they pushed through the higher loan. A good atty needs to get ahold of them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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1.0

Went for an oil change and tire rotation.

Went for an oil change and tire rotation. Pricing seemed reasonable. When they got done thet were charging almost $20 for shop supplies. When this is bought in bulk that's a LOT of supplies. I went for genuine Nissan service on my 21 Titan Platinum Reserve. Really? They washed it, removed the antenna- didn't put it back on and left the passenger mirror turned backwards Service my a##. First and last time for me STAY AWAY...

1.0

Went for an oil change and tire rotation.

Went for an oil change and tire rotation. Pricing seemed reasonable. When they got done thet were charging almost $20 for shop supplies. When this is bought in bulk that's a LOT of supplies. I went for genuine Nissan service on my 21 Titan Platinum Reserve. Really? They washed it, removed the antenna- didn't put it back on and left the passenger mirror turned backwards Service my a##. First and last time for me STAY AWAY...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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1.0

I have had multiple technical issues with a brand new car

I have had multiple technical issues with a brand new car and poor customer service

1.0

I have had multiple technical issues with a brand new car

I have had multiple technical issues with a brand new car and poor customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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1.0

From the buying experience to getting a different vehicle

From the buying experience to getting a different vehicle than the one discussed , to the pickup 5 minutes before the dealer closed in the dark, to having to come back and fill out different paper work , to having the service guy call me a liar after leaving a review about a suspect oil change experience.

1.0

From the buying experience to getting a different vehicle

From the buying experience to getting a different vehicle than the one discussed , to the pickup 5 minutes before the dealer closed in the dark, to having to come back and fill out different paper work , to having the service guy call me a liar after leaving a review about a suspect oil change experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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1.0

Should be 0 stars.

Should be 0 stars. Will tell you anything to get you to buy car with extended warranty….not worth the paper it’s printed on then they give you a xxxxxxxx story and that they won’t refund it….it has to go towards the loan which is fine but you better live close because you have to “drive” back there and sign a paper, even with all the technology of internet and email…..they are masterful liars…have had my rouge LESS THAN A YEAR, been to shop 2 times nothing covered under warranty. Fixed on strut mount bearing , they said the other messed up HOWEVER, changed the one supposedly messed up and the one they replaced earlier, 741.00 later??? What the heck! Lift gate of all things NOT COVERED IN THE WARRANTY….GO FIGURE!!!! I cannot wait to get rid of the piece of junk I bought from a den of liars. I wouldn’t get a car from them if they gave it to me. If you buy a car here be prepared to have horrible service from idiots all around….and take lots of lube. You will need it. Never been so screwed by car dealership. The worst experience ever!!!!!!!! Word of mouth goes a long way I just wish I would have read the reviews first!!!!!

1.0

Should be 0 stars.

Should be 0 stars. Will tell you anything to get you to buy car with extended warranty….not worth the paper it’s printed on then they give you a xxxxxxxx story and that they won’t refund it….it has to go towards the loan which is fine but you better live close because you have to “drive” back there and sign a paper, even with all the technology of internet and email…..they are masterful liars…have had my rouge LESS THAN A YEAR, been to shop 2 times nothing covered under warranty. Fixed on strut mount bearing , they said the other messed up HOWEVER, changed the one supposedly messed up and the one they replaced earlier, 741.00 later??? What the heck! Lift gate of all things NOT COVERED IN THE WARRANTY….GO FIGURE!!!! I cannot wait to get rid of the piece of junk I bought from a den of liars. I wouldn’t get a car from them if they gave it to me. If you buy a car here be prepared to have horrible service from idiots all around….and take lots of lube. You will need it. Never been so screwed by car dealership. The worst experience ever!!!!!!!! Word of mouth goes a long way I just wish I would have read the reviews first!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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1.0

"Mechanic" left a half tight quart of oil in my car.

"Mechanic" left a half tight quart of oil in my car. It all leaked out soaking the carpet so bad that it leaked out the bottom of the car leaving a puddle of oil on my brand new untreated garage floor. Service manager was rude and refused to replace my carpet and gave some lame excuse how it's my fault because I provided my own oil among other lame excuses. Said he could pressure wash it. FOH. I will never bring my car back and I will advise the entire local Z and G community not to as well.

1.0

"Mechanic" left a half tight quart of oil in my car.

"Mechanic" left a half tight quart of oil in my car. It all leaked out soaking the carpet so bad that it leaked out the bottom of the car leaving a puddle of oil on my brand new untreated garage floor. Service manager was rude and refused to replace my carpet and gave some lame excuse how it's my fault because I provided my own oil among other lame excuses. Said he could pressure wash it. FOH. I will never bring my car back and I will advise the entire local Z and G community not to as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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