Ted Russell Nissan

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
31 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 29, 2018

    Kenny was amazing he went above and beyond to get us what we wanted. He is very pleasant and knows what he is doing. It was a great experience!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    September 19, 2018

    I had issues with a vehicle that I purchased from here. I called upset because I had been assured that the issue I was having was no longer an issue with... a Nissan Altima. A few minutes after that conversation, I received a call back from a sales manager offering to take exactly what I had paid and get me into a vehicle I preferred. The next day, I went to the dealer to take him up on the offer. Unfortunately, the sales manager was on his day off, so I spoke with someone else who would only show me the highest priced new vehicles, meaning I would have to roughly double the cost. This sales manager told me that the first one had only told me what I needed to hear to get me to come to the lot, that he had deceived me to get me to come look at the new vehicles. I left and called the first manager back. He said that he did intend to give me my car's value, even for used vehicles. He then said he would contact me the next day with a list of vehicles he could offer to me in exchange for mine. When I didn't receive any email after 3 a few days, I tried him again, but was unable to reach him for several more days. When I finally did, he said he sent me a list, but upon further inspection sent it to the wrong email. He said he would send the list to me that day. When he didn't I tried over the course of a couple weeks to reach him. He was always either off work or too busy with a customer to take my call. Then, almost 2 weeks after our second interaction, still refused to take my call, but instead texted me that the cars he planned to offer me had been sold and I was best off filing a complaint with Nissan.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • January 31, 2017

    Ted Russell Nissan has always been good to my family. We have now bought 3 vehicles from them, they customer service was unbelievable from the first phone... call to Buttercup (RJ). The commitment he has to his job is one that cannot be compared. Everything about the purchasing processing was done with ease, Andy explained everything in detail and left no t uncrossed. My experience was no doubt the best I've had. I recommend this dealership to anyone that is looking for buying a car, SUV or truck.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    March 5, 2018

    Good experience from sales to service bought what I wanted fine people. My car was clean full of gas and ready to go when we finished my paperwork

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 26, 2018

    I bought a 2018 Nissan 370 Z from Ted Russell Nissan everybody i talk to was very nice and easy going I would recommend them to everybody

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 22, 2018

    Great people! I would buy another car with them. I didn’t have to wait long for my oil changed and I think they washed my car for me. The price was very... reasonable!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 20, 2018

    I originally bought my car brand new here and have brought it in for regular maintenance. They provide Excellent service! Only place I will take my car... to for service. I would highly recommend them.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    December 2, 2017

    We just bought our first car from Ted Russel Nissan, and it was a great experience! The staff was very patient and well informed. The environment was professional... and low pressure. Robbi Denton did an amazing job helping my fiance and myself find the car we're going to have for many years to come. I would highly recommend going see Robbi at Ted Russel Nissan if you want a high quality, positive car buying experience with someone who really cares about her customers!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    November 21, 2017

    Robbie Denton at Ted Russell gave us excellent service. I highly recommend using her for buying a car. I have nothing but good things to say about her... and the dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 17, 2017

    I came to Ted Russell Nissan, needing a new or used vehicle that was financially affordable to me. The sales person who helped me was Robbi Denton, she... was absolutely great. Kudo's to Austin in the finance department for all he did for me and being patient with me through the whole process. Also, thanks to the Gerald Anderson for having an excellent staff.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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