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Reviews

Average Ratings

3.8
43 lifetime reviews.
  • transmission fluid changed & serviced

    My husband and I purchased a chrysler 200 a couple of years ago. We had a chrysler 300 but the milage was high and we had bought it from a private...


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    My husband and I purchased a chrysler 200 a couple of years ago. We had a chrysler 300 but the milage was high and we had bought it from a private owner. This was our first experience with a dealership and it was great. Gerald Benton helped us so much and was very patient. He did everything he could to get us into a new car that we would like. We went to have the transmission fluid changed and it went fine. The price was kind if high in my opinion, but then again I don't know what the "average" is. I searched around online to have an idea and it was a bit higher than I expected. It was around $80.00 to have the fluid changed, but it was $100.00 for labor and then plus tax, so I payed almost $200.00. So beware, it is not cheap. I chose the dealer because their technician are trained for the specific cars they sell. I heard horror stories about places like jiffy lube and other popular mechanics, so I chose to be safe and pay a little more and take it to the dealer. Overall, I am satisfied. I would recommend this dealer, but always do your research before you go into any dealer.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?

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  • Rhonda J.

    I just bought a Dodge Caravan and I am very happy with it!! My salesman was Jesse Hawkins and he was awesome! He was very professional, nice, and ...

    Dealer Response

    Hi, Rhonda! Congratulations on your new Dodge Caravan. We are happy to hear that Jesse provided you with so much assistance and efficiency. We gre...


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    I just bought a Dodge Caravan and I am very happy with it!! My salesman was Jesse Hawkins and he was awesome! He was very professional, nice, and answered all my questions. I really appreciate him and the dealership for the excellent service! And the van price was great!!! Thanks!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, Rhonda! Congratulations on your new Dodge Caravan. We are happy to hear that Jesse provided you with so much assistance and efficiency. We greatly appreciate your business and we look forward to seeing you again soon!


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  • Worst Customer Service Ever

    This has been me and my boyfriends 3rd time here and EVERYTIME I have not liked it yet we keep coming back. This last time really threw us over th...

    Dealer Response

    Jordan, thank you for bringing this to my attention. The details you've described do not reflect our typical business nor to they live up to our s...


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    This has been me and my boyfriends 3rd time here and EVERYTIME I have not liked it yet we keep coming back. This last time really threw us over the edge when we were greeted by an older Caucasian man with white hair who was so unprofessional, shirt tucked in the front not tucked in the back, never spoke to us except "this way" and if that didn't set you off he smoked the whole time while walking us around the lot and then here's the icing on the cake, while looking in a vehicle he took off and we never saw him again until pulling off the lot while laughing at us with a coworker. Very disappointed in this dealership as a hole every single time especially this very last time and we will NEVER go back! Please please consider going ANYWHERE ELSE BUT HERE!!!!!

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jordan, thank you for bringing this to my attention. The details you've described do not reflect our typical business nor to they live up to our standards. I'll like to work on making amends for you. Please contact me at your best convenience. Thanks, Mike Hatmaker, 865-690-1611.


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  • Great place to do business!

    My family has purchased 6 vehicles from this dealership in the past 12 years. Everything from working with Mr Lo, financing to Thomas in service h...

    Dealer Response

    Tom- Aside from being thankful to have done business with you and your family for 12 years and counting, we are thankful to have built a relations...


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    My family has purchased 6 vehicles from this dealership in the past 12 years. Everything from working with Mr Lo, financing to Thomas in service has been great! They work to build relationships, and repeat business! Every time we've gone there, it's like meeting up with family!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tom- Aside from being thankful to have done business with you and your family for 12 years and counting, we are thankful to have built a relationship with you where it practically is meeting with family! You are important to us and we plan on keeping it that way! Thank you for your review. We look forward to seeing you again soon. Best, Randy Ford, Sales Manager, randellford68@hotmail.com, 865-690-1611


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  • New car purchase at Jim Cogdill

    We had a great experience purchasing a new car. Rico is a great sales rep to work with I recommend him highly!

    Dealer Response

    Thanks Jim for the great review and congratulations on your new car! Your high recommendation for Rico is greatly appreciated! We are excited to a...


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    We had a great experience purchasing a new car. Rico is a great sales rep to work with I recommend him highly!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Jim for the great review and congratulations on your new car! Your high recommendation for Rico is greatly appreciated! We are excited to assist you with anything you may need in the future! Randy Ford, Sales Manager, randellford68@hotmail.com, 865-690-1611


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  • Service Appointment times a Sham!

    An appointment was made on a safety recall over two weeks in advance. The time was given to me by the service department. I did NOT request any ...

    Dealer Response

    Thank you for taking the time to provide us with your review. I am disappointed to see that you did not receive the treatment that you deserved. W...


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    An appointment was made on a safety recall over two weeks in advance. The time was given to me by the service department. I did NOT request any particular time. I arrived 20 minutes ahead of the appointment time only to be told there were 8 repairs ahead of me. He said, "Could I leave it?". I said that is WHY I SET an appointment not to wait for 8 repairs before they could get to mine. He asked, "Would you like to reschedule?". Now, why would I do that when it is obvious appointment times mean absolutely nothing to this service department. They lost any opportunity for a prospective customer!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to provide us with your review. I am disappointed to see that you did not receive the treatment that you deserved. We know how valuable your time is and are saddened to hear your experience. Our customers are important to us and I would like to have another chance to make this right for you. Please contact me at your convenience and I will respond. Randy Ford, Sales Manager, randellford68@hotmail.com, 865-690-1611


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  • Great buying experience

    Darrell Robinette made my buying experience quick and easy. He is very pleasant but gets straight to the business of negotiating a deal. Even wi...

    Dealer Response

    Thank you Cheryl for the wonderful review! We aren't surprised to hear Darrell provide our customers with a stress free and easy car buying experi...


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    Darrell Robinette made my buying experience quick and easy. He is very pleasant but gets straight to the business of negotiating a deal. Even with their computers down due to a storm I was driving away in my new vehicle in no time at all. I would definitely recommend contacting Darrell for your next vehicle purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Cheryl for the wonderful review! We aren't surprised to hear Darrell provide our customers with a stress free and easy car buying experience. He is definitely great! Congratulations on your new car! We wish you the best and look forward to helping you with your next car purchase. Randy Ford, Sales Manager, randellford68@hotmail.com, 865-690-1611


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  • Recall replacement

    Had to schedule a recall replacement on 2 of my work trucks, the service department was extremely thorough and diligent. Both trucks took about 30...

    Dealer Response

    I am glad to know you are impressed with our team's services and timely repairs on your truck Joseph! Thank you for your review. We appreciate you...


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    Had to schedule a recall replacement on 2 of my work trucks, the service department was extremely thorough and diligent. Both trucks took about 30 minutes to repair, I was so impressed that I am taking my personal vehicle to be serviced later this week. I would recommend Jim Cogdill Dodge service center to anyone.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am glad to know you are impressed with our team's services and timely repairs on your truck Joseph! Thank you for your review. We appreciate your business and look forward to serving you again in the future! Best, Randy Ford, Sales Manager, randellford68@hotmail.com, 865-690-1611


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  • Great place and amazing customer service.

    My sales guy John Gouvouniotis was excellent with all my needs. Pricing , dedication to meet my satisfaction and overall professionalism.... you g...

    Dealer Response

    Luis, thanks for your review! It's wonderful to hear John provided an excellent experience for you. We sincerely appreciate hearing from you, and ...


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    My sales guy John Gouvouniotis was excellent with all my needs. Pricing , dedication to meet my satisfaction and overall professionalism.... you guys rock and Thank you very much for everything you guys did for me

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Luis, thanks for your review! It's wonderful to hear John provided an excellent experience for you. We sincerely appreciate hearing from you, and we're looking forward to assisting you in the future.


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  • Great service

    The service was outstanding. The team had my car serviced very quickly. Would recommend this service team highly.

    Dealer Response

    What a great review and recommendation! Our team will be very happy to hear your kind words. We appreciate your business and hope to see you again...


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    The service was outstanding. The team had my car serviced very quickly. Would recommend this service team highly.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    What a great review and recommendation! Our team will be very happy to hear your kind words. We appreciate your business and hope to see you again in the future.


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