Reviews
Write a reviewStaff is pushy and the email spam is relentless
I bought a Buick here and try to get my service done there but will not be going anymore. The sales staff is really obnoxiously aggressive even when you?re there for service. And you can get the xxxx emails to quit. I will not ever use them again unless I have to, in which case, I will be using a fake email. Guess how I?m taking this survey?.yep another email after unsubscribing.
CW Dillon
Nice an easy experience, great salesman, great product
Charles, we appreciate this stellar review. Thank you for trusting us as your dealership of choice!
Great Experience
Mark Edwards is very informative and takes a personal touch to assisting with car buying. The whole process was much smoother than other car buying experiences. From the mamnagers to the Finace department I would give them an A plus
Mark, it is great to hear Mark was able to live up to your expectations. Our team will be elated to hear such positive feedback. Thank you for giving us an opportunity to work with you and show you the way we do business here at Vann York Chevrolet Buick GMC! we appreciate the A plus score.
Great service
Great service department always have great customer service in parts,sales, and service would definitely recommend this dealership to others.
Andy, thank you for taking the time to give us this high start review. It was our pleasure to take care of your automotive needs. Our sales. service and parts department are great to work with and will be happy to hear the feedback. We appreciate the recommendations.
Great service
Nvr have issue when I go there. Great service every time I go.
This made us smile! We appreciate your comments, Ericka. Thanks for all the stars!
Great
Cam and the team did an amazing job. Very professional, and helpful.
Thank you for your most pleasant comments, Khyla. Cam will be elated to hear such positive feedback. Thank you!
Thank You
Made an appointment to have my oil changed . I was in and out. Service team at Vann York are a great group!
Brent, thanks so much for your feedback as well as your loyalty to our Vann York Chevrolet Buick GMC Cadillac service team. Your business is greatly appreciated!
Tyrone and the sales staff do a great job as well as the
Tyrone and the sales staff do a great job as well as the service department thank you Vann York staff
Hi Andy, thank you for the great feedback. It makes our day knowing that you've had a 5-star experience during your most recent purchase!
Tired and Frustrated!!
May 18, 2020 I took my Buick Lacrosse in for a tire replacement. I was told later that morning I needed a tune up and fluids checked/changed. I travel and advised to go ahead. The cost was $1,4xx.xx. Two days later I called and informed the vehicle was not driving right. I took it back and made calls from May 2020 to March 2021. I was so exhausted dealing with this issue. I had to purchase another vehicle because of what was going on. November 2021 I took the Buick back to the shop and they stated it was my transmission. I paid to have it replaced though I am convinced the root of the problems began with the transmission flush on May 18, I paid over $5,100 for the new transmission and 2 weeks later the check engine light came on. I've recently been told it is the catalytic converter and the cost is $1,500. I have spoken to GM, Joe English (General Manager), Heather Miller (Customer Relations), and Andy (Service Manager). I'm truly displeased and extremely frustrated that my car is currently in the shop and I still have no resolution at this time!
We're extremely sorry that you had to face such difficulties. I can certainly empathize with you when the vehicle we depend on is not at 100%. Our responsibility and due diligence are to inform our customers of the recommendations needed to keep your vehicle running safely. The issues you are referring to are not related to the repairs performed. We would be happy to provide you with further clarification.
We found a truck online they had listed.
We found a truck online they had listed. Looked at the CARFAX and realized it was newly listed in their inventory. My wife sent me the link so I called. Got in touch with Brooke when I called. She was very prompt on answering my questions and sending me over the trade appraisal for my current truck. Then I was in communication with Brittany Brown who then sent me over pictures and helped with the process. I was then called by Jeremiah about financing application and asking us which was best for us. Was then passed along to Larry and talked about GAP and purchasing an extended warranty. All this was so relaxed and enjoyable, did I mention that we also live 2 hours away with a sick child. They accommodated us to the fullest and just waiting on delivery of our new vehicle less than 72 hours later. Job well done.
John, we appreciate the trust you have placed in our Vann York Chevrolet Buick GMC Cadillac dealership. Brooke, Brittany, Jeremiah and Larry truly care about our customers and will always take the time to assure you are pleased from the beginning to the time you leave in the ideal vehicle. Thank you for giving us an opportunity to assist you with one of our virtual car buying experiences. We look forward to working with you for many years to come! Thank you for the awesome recommendations!