Vann York Chevrolet Buick GMC

Salesman and mechanics work as fast as possible do they can get you in and out and what you need. They also have a large selection of cars.

I saw truck that I was attracted to in the lot. I stop by and I was approached by Johnnie. Everything was good on the initial introduction. He gave me some info on the truck etc.. of course he was asking about purchasing and financing. I told him I would check with my SECU to see about rates and if that was the option I would go down. I told him it should not be a problem with SECU but wanted to see my options. He then tells me to get a letter of approval to hold the truck. The bank was closed for the evening and I would check in the morning. The next morning as I finished up my work, I got a call from my bank saying that an employee with Vann York called to inquire about an approval letter. WHAT THE HE**. That’s bank notated my accounts as privacy issue and possible fraud. Johnnie did not get an okay from me to reach out to my bank to inquire about my loans. I told him I was checking my options. I then reached back out to Johnnie after speaking with the bank and he inform me that he was only trying to secure the truck to hold it. JOHNNIE THAT IS PRIVACY VIOLATION. Not once did you ask me if I needed you to cal or anything. I wanted to back away from working with the dealership and I did for a few days. He reached out apologetically and I wanted the truck so bad that I then proceeded to do a credit app with the dealership. My wife also did a credit app late Friday evening as co borrower but By that time the dealership was closed. So Saturday morning Johnnie calls me and informed that they had everything they needed for to make the purchase and I just needed to bring my trade in. I ask Johnnie about the terms from the bank that were approved and he told me that he could not go over the terms over the phone. BOGUS AND BULL. They took all the credit and bank info over the phone and now Johnnie is telling me that he can’t give me the terms and needed me to be in person. The internet sales department told me that was not true. I told him I would try to make it by 2 but we had games to attend for my kid and I would let him know. I texted him around 2 and said running behind and we be there as soon as I could. He told me the truck Wilkins be cleaned up and ready to go when I got there. I reached out to Johnnie to let him know that it would be the next day but no response. The next day after I didn’t hear back, I called Johnnie and he inform that they sold the truck that afternoon. All that After they processed me and my wife’s credit app that morning and got approved as well as him telling me everything was ready to go and of course those hard inquiries affect credit scores. Johnnie did not even have the audacity to let me know someone else was looking at the truck or that the truck had sold. Even with my bank approvals and everything else ready to go. Truly a disappointing experience twice with Johnnie with the deal.

The experience was quick and courteous, just as all of my past experiences have been. Called when ready, a major plus. Other dealerships fail to hit this mark.

I contacted this dealer and told them I wanted a euv they had on the lot and I was going to my bank to get a check to buy it and between hour to get it they had another salesman sell out out from under me with me doing a hard credit check. I would not recommend.

Great friendly staff and this dealership does not add on or force extra items into the price of the vehicle like all of the surrounding dealers. This is my second purchase here and both were no hassle experience's.

Safe and clean space to wait for servicing. Service advisors are excellent. Work is done right the first time.

The service worker has an attitude problem ? if I can go somewhere else I would but it is convenient for me.

Everyone was cordial and helpful. I bought my car in April and seven months later, I still do not have the chip for my heated seats & heated steering wheel. Lady was real nice & explained they are coming in by Vin number. I only wish they would come in soon because of cold weather

Service dept rushs you thru, not reliable. Tells you they have taken care of your issues when they have not. They just want you to get in and out...don't really care if the whole job is done.

They did a very good job on the repairs. Staff{Carolyn)was helpful explaining the details of the repair.