Hendrick Chevrolet Buick GMC Cadillac Southpoint

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
184 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 8, 2020

    Worst experience you can imagine. During COVID, I scheduled an appointment to look at a used truck. I had to schedule an appointment. When I arrive, another... salesperson is showing the truck to a customer. Then my salesperson tells me they sold the truck to a walk-in customer. I won't give Hendricks another dime, and I have two vehicles I'm looking to replace.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We would like the opportunity to address your concerns. Please reach out to us directly at (919) 888-4896 when you have a chance. Thank you, and we lo...ok forward to hearing from you.

  • 1.0 out of 5
    April 11, 2020

    Customer service is not this dealership number 1 priority. Called to negotiate deal on 2017 Sierra. We reached a deal for the truck just before they closed.... Get the money to pick up truck the very next morning only to find out they sold the truck. No courtesy call or anything before selling the truck. BE CAREFUL THEY WILL LIE

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Emmanuel, we regret that we could not reach an agreement on the vehicle you were interested in. We base our relations with our clients on professional..., no-pressure service, full disclosure, and transparency. As such, all information is prominently disclosed on the proposal each client receives prior to making a buying decision.

  • January 6, 2020

    The experience was great and professional. Art really worked to make sure I was satisfied with my purchase. He went above and beyond to seal the deal which... I appreciated! Thanks for all your help!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much again for your feedback! We hope you have a great day!

  • 5.0 out of 5
    March 21, 2020

    My husband and I traded in our 2017 Acadia to buy a 2020 Acadia. Steve Colon went above and beyond to make this purchase easy. He went out of his way to... call me several times and sent us pictures and a video of the car we were looking to purchase before we even went to the dealership. Before we even got to the dealership almost all of the paperwork was already done. All we had to do was test drive the car. As soon as we got there, we realized the 2020 Acadia was perfect for us. He listened to everything I told him on the phone. This is the second GMC Acadia we have bought from Hendrick GMC Southpoint. They did everything to make this process run smoothly. Thank you, Steve Colon, for your excellent service, kindness, and for going out of your way to make this experience a positive one. We will definitely be coming back to Steve Colon and Hendrick GMC Southpoint for our future cars.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks again for taking the time to leave us this information about your recent visit. Take care!

  • 5.0 out of 5
    January 14, 2020

    I was assisted by Steve Colon and had probably the best experience with any dealer or dealership I have dealt with in purchasing a new vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, and have a fantastic day!

  • 1.0 out of 5
    January 2, 2020

    Saw a very low price on chevy equinox 2020. Test Drove got my car appraised. Have to qualify for several stipulation before recieving the "SPECIAL " online... price which more than likely you wont recieved. Couldn't get a deal initially while there manager said he was gonna call back about possible deal. Till this day never did I recieve a call back. To whoever is reading this from from Hendrick. If you can't honor a internet "Special " price then DONT POST IT!!! Nobody wants to hear about stipulation and their out the door price going up because of it. Nothing but SMOKE and MIRRORS. Dont waste your time

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We would like to have a better understanding about your experience. Please reach out to us at (919) 888-4896 at your earliest convenience and we will ...do our best to resolve this with you.

  • 1.0 out of 5
    November 9, 2019

    Priced dozens of new cards at insane low prices in order to spam the entire first 5 pages of search results. Yet when you try to get an availability at... those prices they jack them up $20K or more when you contact the dealership. This is dishonest and I will never recommend this dealership or their bait and switch tactics to anyone. BEWARE.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this bett...er.

  • 1.0 out of 5
    November 8, 2019

    "Do not care" service prevention team is at work at this dealership. They enjoy telling the customers that vehicle is "within GM spec", they take the "art"... of service and warranty prevention to the new low.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Here at Hendrick Chevrolet Buick GMC Southpoint, we are always looking for ways to improve; we appreciate your input. If you would be willing, we woul...d like to have you contact our manager at (919) 354 7800 to discuss ways we can better serve you in the future.

  • 1.0 out of 5
    October 3, 2019

    Worst customer service ever experienced, bought vehicle 17 months ago and had a lot of trouble with getting help in the beginning and now I have been calling... for 4 days leaving messages everyday and nobody will return my calls, bottom line is service after the sale at this dealership is awful!!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach... out to Brian Zompetti 919 354 7800. We look forward to hearing from you soon.

  • 4.0 out of 5
    September 3, 2019

    I learned alot about the new car buying process. They helped me see where I was at the time and what I could really afford!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much again for your feedback! We hope you have a great day!

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