Hendrick Chevrolet Buick GMC Cadillac Southpoint

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Reviews

Average Ratings

4.8
451 lifetime reviews. Includes reviews of Hendrick Chevrolet Buick GMC Cadillac Southpoint from DealerRater.com
  • Excellent Service - TWICE!!!

    I couldn't be more thrilled with my new car or the service I received at Hendrick. I bought a Chevy Equinox back in November which was totaled in ...

    Dealer Response

    Great to hear you had an excellent experience with us on both occasions. We look forward to working with you long down the road. -Ed


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    I couldn't be more thrilled with my new car or the service I received at Hendrick. I bought a Chevy Equinox back in November which was totaled in an accident in December. I went back to Hendrick to get a second Equinox and I ended up with a much better car after they located one and had it shipped to them for me. The staff are lovely, the showroom and facilities are great and the process was easy overall! I really couldn't recommend them more!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Great to hear you had an excellent experience with us on both occasions. We look forward to working with you long down the road. -Ed


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  • Great buying experience!
    March 19, 2017

    Gordon did an outstanding job listening to our requirements. He explain the options and features of the Silverrodo. He help us find the right truc...


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    Gordon did an outstanding job listening to our requirements. He explain the options and features of the Silverrodo. He help us find the right truck immediately. The purchasing experience went very smoothly from there. I would highly recommend anyone to this dealership looking for a truck!

    Does recommend this dealer

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  • Awesome Experience

    I just recently moved to North Carolina and it was my first time at this dealership when I arrived for my appointment I didn't know where to go an...


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    I just recently moved to North Carolina and it was my first time at this dealership when I arrived for my appointment I didn't know where to go and the gentleman that I asked 'where do I take the vehicle' was so pleasant and friendly as he informed me where to go and the young lady at desk who checked my vehicle in was professional and courtesy and everyone I encountered was very helpful and friendly. I love the automatic doors that opened as I drove up and dealership has a nice and clean atmosphere which made waiting much easier. I will definitely bring my vehicle back for service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Respectful and friendly
    February 26, 2017

    My vehicle specialist, Austin Conwell, was knowledgeable of the product. As a single woman, I felt respected and listened to. Every associate that...


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    My vehicle specialist, Austin Conwell, was knowledgeable of the product. As a single woman, I felt respected and listened to. Every associate that I met was extremely friendly. I felt they genuinely wanted my business. A good experience that I will share with others.

    Does recommend this dealer

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  • Best car buying experience ever!!
    February 5, 2017

    The entire process was very quick and efficient. I could not have asked for a better experience and I'm on my 13th car now. Make sure to ask for G...


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    The entire process was very quick and efficient. I could not have asked for a better experience and I'm on my 13th car now. Make sure to ask for Gordon, GM sales consultant, Gevin, Cadillac manager and Abdul F&I manager

    Does recommend this dealer

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  • Professional and enthusiastic sales and finance teams
    January 28, 2017

    Received a very knowledgeable briefing and demonstration of the Buick Enclave and was so impressed that we changed our plans to drive a couple of ...


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    Received a very knowledgeable briefing and demonstration of the Buick Enclave and was so impressed that we changed our plans to drive a couple of competitive vehicles and bought on the spot. The whole experience was professional and very supportive. The dealer resources were also completely compelling. Based on this experience, I am happy to recommend Hendricks without reservation.

    Does recommend this dealer

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  • Always Receive Excellent Customer Care

    As usual I received top-notch customer service from Hendrick's service team. Carl was courteous and took care of me. I was in and out in about 1 1...

    Dealer Response

    Thanks for the great review. We really appreciate it! -Ed


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    As usual I received top-notch customer service from Hendrick's service team. Carl was courteous and took care of me. I was in and out in about 1 1/2 hours. Thanks for such excellent service done in a timely manner.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for the great review. We really appreciate it! -Ed


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  • Great experience
    December 20, 2016

    My sales rep, Kyle Stephenson, was awesome. Andrew Morse also did a great job going over financing and warranty information. No sales pressure, ...


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    My sales rep, Kyle Stephenson, was awesome. Andrew Morse also did a great job going over financing and warranty information. No sales pressure, they provided a great price and stellar customer oriented service.

    Does recommend this dealer

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  • Wayne davis
    December 18, 2016

    Everyone treated us greasy were.very prompt and professional the whole time I was very impressed with the deal. I. Would highly recommend to anyone


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    Everyone treated us greasy were.very prompt and professional the whole time I was very impressed with the deal. I. Would highly recommend to anyone

    Does recommend this dealer

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  • human

    The service team is always great. This time we had Taylor who was very nice and professional. The issue is the problems we have had in such a shor...

    Dealer Response

    Thanks for the candid feedback. I'd like to hear more about the issues you listed that we can work on. Please email me directly at ed.camden@hen...


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    The service team is always great. This time we had Taylor who was very nice and professional. The issue is the problems we have had in such a short time with the vehicle. I just believe that if we are driving an hour or so for services that everything that could possibly be checked get checked and corrected on that visit. I believe it was intentionally pushed back since the warranty was close to ending so we would have to pay for the work out of pocket. I love my car and when people complimented it , i was quick to tell them to go to Hendrick's ......not anymore, i just say thanks and call it a day. Can you all turn off the AC it's winter. :) Peace be unto you .

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the candid feedback. I'd like to hear more about the issues you listed that we can work on. Please email me directly at ed.camden@hendrickauto.com at your earliest possible convenience. -Ed


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