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Reviews

3.3
Average based on 7 reviews.
  • Outstanding buying experience!

    Found the car I wanted online and contacted Internet Sales Al and Manager Raul. Both great guys, and excellent service. I travelled the distance t...

    Dealer Response

    John, I saw your review this morning and want to thank you. It was truly a pleasure assisting you in your purchase. We appreciate you taking tim...


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    Found the car I wanted online and contacted Internet Sales Al and Manager Raul. Both great guys, and excellent service. I travelled the distance to buy the car, and they were extremely helpful every step of the way. Both guys took their time to make sure that every question I had was answered and that I was completely satisfied with the vehicle (and the sale) before completing the transaction. Would definitely consider buying from them again. As an out-of-town buyer, it was well worth the trip! Absolutely love our new Chevy Volt !!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?
    Dealer Response

    John, I saw your review this morning and want to thank you. It was truly a pleasure assisting you in your purchase. We appreciate you taking time to let people know about your purchasing experience here at Henry Valencia in Espanola. Please contact us anytime if you need information on your new Volt or just have a question on any of our GM products. Thanks again John for your great review. Alan Brown Internet Sales Manager Henry Valencia Inc. 613 Paseo de Onate Espanola, NM 87532 internet@henryvalencia.net 505-753-2356


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  • horrible customer service after sale!!!!

    The intial servoce I recievd grom henry valencia was great, got a good deal and left happy, unfortunately in the proceding weeks my preception qui...


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    The intial servoce I recievd grom henry valencia was great, got a good deal and left happy, unfortunately in the proceding weeks my preception quickly changed for the worse.I was promised by two individuals that my license plate would be mailed to me when they recieved it. As the experation date on my temporary tags neared I called the dealership and they promised it would ship out monday morning ( I called on a saturday so I was ok with that). Come wednesday and no plate I followed up they told me it shipped out and had a million excuses for the delay. First thing friday morning (you can probably guess what's coming)..... yup! Still no plate! I call the dealership and get another alibi on when my plate shipped out.needless to say I have been driving on expired tags for over a week now Henry valencia obviously does not care about customers after the sale. I will never consider doing business here again.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Excellent Service

    We bought a 2006 Buick LaCrosse new in 2006 and while we had some problems with it, everytime we took it in To The Service Dept. we were treated w...

    Dealer Response

    Joseph & Angela Garcia, Thank you for taking time to comment on your experience with Henrhy Valencia Inc. We are thrilled that you are happy with ...


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    We bought a 2006 Buick LaCrosse new in 2006 and while we had some problems with it, everytime we took it in To The Service Dept. we were treated with the outmost respect, and the tech's were wonderful, especially Richard who went out of his way to make sure the problems were fixed, Thur out the years we have bought quite a few cars from Henry Valencia and have always been very satisfied.Will never buy another car or truck from anybody else. This is one awesome dealership!

    Does recommend this dealer
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Joseph & Angela Garcia, Thank you for taking time to comment on your experience with Henrhy Valencia Inc. We are thrilled that you are happy with our performance. Customer feedback is a critical tool for Henry Valencia Inc. to monitor our performance and adjust our processes accordingly. Thank you again for taking time to provide us your opinion.


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