Henry Valencia Inc

3.8 out of 5 3.8

Reviews

3.8 out of 5 3.8
11 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    January 9, 2020

    If you want a dealership who will support you over the life of your vehicle - do NOT go here. This dealership has been in decline for years. It is sad... to see. I strongly advise you NOT to take your business to them. Their service is atrocious. They cannot turn vehicles quickly, mislead you on their service timelines, will not return calls, are not proactive, are unresponsive, have massive employee turnover (not surprising) and are impossible to work with. Myself and others have repeatedly been lied to, ignored and denied timely repairs. Do NOT go here.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Our manager would really like to speak with you more regarding this matter. Please reach out to us at (866) 512-6302. We look forward to hearing from ...you.

  • 5.0 out of 5
    June 6, 2019

    They are always very friendly and very welcoming. I have never had a bad experience at this location.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wow, we're glad you had such a wonderful experience with us! We're pleased to know we have been able to exceed your expectations and really help you o...ut! We sincerely value your business and look forward to your next visit!

  • July 22, 2013

    Found the car I wanted online and contacted Internet Sales Al and Manager Raul. Both great guys, and excellent service. I travelled the distance to buy... the car, and they were extremely helpful every step of the way. Both guys took their time to make sure that every question I had was answered and that I was completely satisfied with the vehicle (and the sale) before completing the transaction. Would definitely consider buying from them again. As an out-of-town buyer, it was well worth the trip! Absolutely love our new Chevy Volt !!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    John, I saw your review this morning and want to thank you. It was truly a pleasure assisting you in your purchase. We appreciate you taking time to... let people know about your purchasing experience here at Henry Valencia in Espanola. Please contact us anytime if you need information on your new Volt or just have a question on any of our GM products. Thanks again John for your great review. Alan Brown Internet Sales Manager Henry Valencia Inc. 613 Paseo de Onate Espanola, NM 87532 internet@henryvalencia.net 505-753-2356

  • 5.0 out of 5
    January 29, 2019

    Check engine light came on and my husband and I hesitated on taking it in for fearing the worse. As we expected the result was a bad engine.Now having... over 100k and with a service contract we just had to deal with the waiting game as it was the holidays. However the service department handled it the best they could and also provided us with transportation while we waited for the adjuster. Once it was settled and approved we again had to wait for the parts. Once the parts arrived the repair was in a timely manner. Truck ran good and then the fear we had arrived... Bad o2 sensor. Service dept got the service contract to cover that as well however we had to replace the cat converter (contracts wouldn't cover it). Found one and had it replaced and so far it looks and runs good. Been 3 weeks now so we will see how it runs after some time on the road. Thanks to the service dept Richard, Justin Jeff, Alfredo (tech) and Margaret for giving us that extra help during the christmas and new years holiday....

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We're pleased to know we have been able to exceed your expectations and really help you out! Our team strives to deliver an excellent experience, and ...are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

  • 4.0 out of 5
    January 17, 2019

    Quick service as always. I was quite satisfied. Chevrolet needs to change the light and 4wd knob location. Bad design. When getting out of truck, my knees... always hit these knobs, turning them. Very irritating.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Your satisfaction is important to us, so we want to sincerely thank you for choosing Henry Valencia Inc. and we hope to see you again soon!

  • 5.0 out of 5
    October 13, 2018

    I was looking to buy a new 2018 Chevy Colorado Z71 and I had received several offers via email. When I contacted Deb (Internet sales manager) at Henry... Valencia she gave me a price for a truck she had in stock. When I visited their website I saw where they had a red Colorado in transit, I asked her to advise me when it got there. She did and this is where the GREAT experience began. I went to look at the truck and it was what I wanted so i asked her for a price. She immediately gave me a quote so i asked how that compared to invoice minus the incentives that were in place. She said, :let's go look." She showed me the invoice and gave me the lower of the Supplier versus Invoice price minus the incentives. It matched her verbal quote and was at least $1,200 less than any of the other quotes I had received for similarly equipped trucks. The interaction was stress less and she was very easy to talk to. NO PRESSURE. I asked to have 24 hours to decide and she agreed to hold the truck until I decided. No other dealer would agree to do that. Now the big topper and to my great surprise Chevy added an additional $1,000 rebate while I was deliberating. Deb immediately notified me and lowered the quote by the new rebate. Only ONE other dealer did that. In addition, the Doc Fee was $150 cheaper than anyone else. DEAL SEALED! Everyone knows the Business Manager is responsible to try to sell you additional extended warranties and services when you finalize the deal but Jessica only let me know what was available and the pricing, again NO PRESSURE. Deb then helped me set up the Colorado ON STAR, briefed me on the various buttons and thanked me for the sale. The truck was detailed and had a full tank of gas WHAT A GREAT EXPERIENCE! Henry Valencia with Deb and Jessica in particular are very much worth your consideration

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're pleased to know we have been able to exceed your expectations and really help you out! Our staff is committed to providing each of our clients w...ith the best automotive experience. Hi, thanks for taking the time to leave a review. We sincerely value your business and look forward to your next visit!

  • 1.0 out of 5
    May 2, 2014

    The intial servoce I recievd grom henry valencia was great, got a good deal and left happy, unfortunately in the proceding weeks my preception quickly... changed for the worse.I was promised by two individuals that my license plate would be mailed to me when they recieved it. As the experation date on my temporary tags neared I called the dealership and they promised it would ship out monday morning ( I called on a saturday so I was ok with that). Come wednesday and no plate I followed up they told me it shipped out and had a million excuses for the delay. First thing friday morning (you can probably guess what's coming)..... yup! Still no plate! I call the dealership and get another alibi on when my plate shipped out.needless to say I have been driving on expired tags for over a week now Henry valencia obviously does not care about customers after the sale. I will never consider doing business here again.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    November 7, 2013

    We bought a 2006 Buick LaCrosse new in 2006 and while we had some problems with it, everytime we took it in To The Service Dept. we were treated with the... outmost respect, and the tech's were wonderful, especially Richard who went out of his way to make sure the problems were fixed, Thur out the years we have bought quite a few cars from Henry Valencia and have always been very satisfied.Will never buy another car or truck from anybody else. This is one awesome dealership!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Joseph & Angela Garcia, Thank you for taking time to comment on your experience with Henrhy Valencia Inc. We are thrilled that you are happy with our ...performance. Customer feedback is a critical tool for Henry Valencia Inc. to monitor our performance and adjust our processes accordingly. Thank you again for taking time to provide us your opinion.

  • 1.0 out of 5
    July 26, 2013

    My wife and i are in the market for a new vehicle, we have a 2 month old that no longer fits in our Lexus. I stopped to see a encore that we were very... interested in. But i was never offered a test drive. The sales associate said "i can let you see it inside". He seemed very bother and was very unwelcoming. I can say that i would have to drive to Santa Fe to find a car for my family. I am very disappointed in our local dealer.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    All of us at Henry Valencia apologize to that you felt your shopping experience here was less than exceptional. As a local dealership we recognize tha...t our customers are our most important resource. We appreciate you taking time to provide us feed-back, as it is key in our ability to identify what we are doing right AND what we are doing wrong. I hope you will give us the opportunity in the future to provide you the exceptional shopping experience that we strive to deliver and that all of our customers deserve. Henry Valencia Inc.

  • 5.0 out of 5
    February 17, 2013

    Overall Experience was positive. I was in the market for a Used Half Ton Truck and found the one I liked. I heard a strange noise on my test drive which... I informed the Sales department about it and they immediately checked it out. The rear brakes were serviced and the noise went away. I was impressed by their immediate attention to the matter and that they fixed the problem so quickly. I am satisfied with my purchase of a 2007 GMC Sierra Four wheel Drive.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Mike V. Thank you for taking time to provide a review of your experence here at Henry Valencia GM in Espanola, NM. I am happy you were satisfied with... your vehicle purchase experence here, and we look forward to serving you in the future with any service needs you may have and for your next vehicle purchase. Thank you again for providing feedback to us as this helps Henry Valencia GM to identify and improve our possitive actions and also address and correct actions that did not meet your expectations. Al Brown Internet Sales Manager Henry Valencia Inc.

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