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Reviews

Average Ratings

4.8
Average based on 278 reviews.
  • Great Car Buying Experience!!

    My girlfriend was looking for a new vehicle as she had gotten ready to trade in the jeep. I had told her about the ford focus st and we had went a...

    Dealer Response

    Thank you for taking the time to leave a wonderful review! We are pleased to hear out team went above and beyond to provide you with a fantastic e...


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    My girlfriend was looking for a new vehicle as she had gotten ready to trade in the jeep. I had told her about the ford focus st and we had went and test drove one in north Carolina. on a trip back home to see family in Tennessee we had stopped by lance Cunningham to check out the inventory. we didn't get rushed at the door or hassled when we got out of the jeep one salesman came over asked us how we where doing and if he could walk around with us and show us some cars. of course we said yes and he showed us some ford focus and fiestas. his name was Derek Cantrell he was new to the sales game but he was very good at talking to us and knew what to say and what not to say after he showed us the inventory we walked inside and he gave us a business card and introduced us to the sales manager Calvin Stephens. another great example of class at this establishment wasn't pushy didn't pester me he just wanted to thank us for stopping by and he asked what we where interested in and if we had anything to trade in. which we did. but Derek and Calvin and the financial guy named Travis treated us right she was a first time Buyer she got a great rate and we got great service from all three of them. it was worth the three hour drive for us to get there!! I will be going back in November to purchase my new mustang and I am looking forward to the GREAT customer service and experience again!! Lance Cunningham Knoxville TN Rocks!!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave a wonderful review! We are pleased to hear out team went above and beyond to provide you with a fantastic experience. Please feel free to let us know if there was anything we can do for you. We greatly appreciate your business and hope to see you again in the future.


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  • Great service!

    Had a great buying experience. Bought a used jeep from Sam and could not be happier. The vehicle is exactly what I was looking for and they beat e...

    Dealer Response

    Thank you for sharing your review, April! We're delighted to hear that Sam provided you with the great service we're known for. Congratulations on...


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    Had a great buying experience. Bought a used jeep from Sam and could not be happier. The vehicle is exactly what I was looking for and they beat everyone else's prices.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your review, April! We're delighted to hear that Sam provided you with the great service we're known for. Congratulations on your Jeep, please let us know if we can be of help in the future! Best, Nathan Post, npost@lcford.com


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  • Great service

    Quality service friendly staff quick to have me back on the road

    Dealer Response

    Thank you for the review, Josh! We appreciate your business and look forward to seeing you again in the future.


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    Quality service friendly staff quick to have me back on the road

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review, Josh! We appreciate your business and look forward to seeing you again in the future.


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  • Quick response

    Quick response to online inquiry. Vehicle had sold but was courteous to offer other similar vehicles available.

    Dealer Response

    James, thank you for taking the time provide us with your feedback. Our customers deserve the best service and appreicate your experience with us....


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    Quick response to online inquiry. Vehicle had sold but was courteous to offer other similar vehicles available.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    James, thank you for taking the time provide us with your feedback. Our customers deserve the best service and appreicate your experience with us. Feel free to contact us if you have may have any other inquiries. Best, Mike Dewine, GSM: (865) 622-8006, mdewine@lcford.com


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  • Had to pay unexpected diagnostic fee

    I recently took my company car in for an estimate. After the estimate was prepared,i was told i would have to pay a diagnostic fee if we didn't us...

    Dealer Response

    Thank you for sharing your review. It is disappointing to hear that you are unhappy with your recent visit to Lance Cunningham Ford and I would li...


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    I recently took my company car in for an estimate. After the estimate was prepared,i was told i would have to pay a diagnostic fee if we didn't use them for the service. Therefore, when my company didn't approve me to use them for the service, i had to pay the fee out of pocket. Therefore, i wish they had been upfront with this information before i let them check out me vehicle. Just not happy!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for sharing your review. It is disappointing to hear that you are unhappy with your recent visit to Lance Cunningham Ford and I would like to get a little more information from you to make things right. At your convenience, feel free to contact me directly. Best, Mike Dewine GSM: (865) 622-8006 mdewine@lcford.com


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  • Outstanding service- thanks you

    The guy that did my write up was outstanding, I told him my last service sucked, I told him I only came in to give Them one more chance our I was ...


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    The guy that did my write up was outstanding, I told him my last service sucked, I told him I only came in to give Them one more chance our I was going some where else in a hour they found my problem, fixed it, did my service and had me out when I needed to be out, alignment is perfect and my fuel mileage is actually better than I expected great job guys and girls in Knoxville, LC Ford, Steven A Jennings

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great sales person

    Bought a car and traded in a car all over the phone,6 hours drive away. All went very smoothly.

    Dealer Response

    We are ecstatic to read your review of our location, Richard. We hope to continue serving you for many years to come. Please do not hesitate to gi...


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    Bought a car and traded in a car all over the phone,6 hours drive away. All went very smoothly.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are ecstatic to read your review of our location, Richard. We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.


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  • Bill Pinkston

    overall experience very good. repairs and service as discussed were completed successfully

    Dealer Response

    Thank you for your wonderful review, William! It is great to hear you were completely satisfied with the quality of work you received. Our only ho...


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    overall experience very good. repairs and service as discussed were completed successfully

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your wonderful review, William! It is great to hear you were completely satisfied with the quality of work you received. Our only hope is that your next visit reflects the same outstanding experience in your star-rating as well. We sincerely appreciate your business and look forward to assisting you again in the future!


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  • Great Place....very comfortable

    Nice service department, friendly atmosphere. Love our Ford


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    Nice service department, friendly atmosphere. Love our Ford

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Horrible Service and Avoid if Possible

    The people here are rude, I was treated as if they were doing me a favor and i should be Thankfull. I asked if they had a water since I was in the...

    Dealer Response

    Thank you for bringing this most unfortunate experience to our attention, Tanner. We work hard to provide each of our valued clients with the high...


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    The people here are rude, I was treated as if they were doing me a favor and i should be Thankfull. I asked if they had a water since I was in the office for two hours with paper work and was told yeah the Vending machine is down the hall. Every other dealer has coffee and bottle waters on hand for the customer. If you want coffee you better have $1.50 and dont expect creamer. I was lied to through the whole ordeal and would say avoid if possible

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this most unfortunate experience to our attention, Tanner. We work hard to provide each of our valued clients with the highest caliber of customer service and it sounds like we really let you down. Please reach out to us at your earliest convenience so we can understand what exactly went wrong and we will do our very best to make this right, if we still can. Thank you again for your honest feedback and we hope to speak with you soon. Take care.


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