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Reviews

Average Ratings

4.7
325 lifetime reviews.
  • Great Car Buying Experience!!

    My girlfriend was looking for a new vehicle as she had gotten ready to trade in the jeep. I had told her about the ford focus st and we had went a...

    Dealer Response

    Thank you for taking the time to leave a wonderful review! We are pleased to hear out team went above and beyond to provide you with a fantastic e...


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    My girlfriend was looking for a new vehicle as she had gotten ready to trade in the jeep. I had told her about the ford focus st and we had went and test drove one in north Carolina. on a trip back home to see family in Tennessee we had stopped by lance Cunningham to check out the inventory. we didn't get rushed at the door or hassled when we got out of the jeep one salesman came over asked us how we where doing and if he could walk around with us and show us some cars. of course we said yes and he showed us some ford focus and fiestas. his name was Derek Cantrell he was new to the sales game but he was very good at talking to us and knew what to say and what not to say after he showed us the inventory we walked inside and he gave us a business card and introduced us to the sales manager Calvin Stephens. another great example of class at this establishment wasn't pushy didn't pester me he just wanted to thank us for stopping by and he asked what we where interested in and if we had anything to trade in. which we did. but Derek and Calvin and the financial guy named Travis treated us right she was a first time Buyer she got a great rate and we got great service from all three of them. it was worth the three hour drive for us to get there!! I will be going back in November to purchase my new mustang and I am looking forward to the GREAT customer service and experience again!! Lance Cunningham Knoxville TN Rocks!!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave a wonderful review! We are pleased to hear out team went above and beyond to provide you with a fantastic experience. Please feel free to let us know if there was anything we can do for you. We greatly appreciate your business and hope to see you again in the future.


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  • MSgt Retired USAF

    Todd Mingey was our service manager, and he was very professional and friendly! This Ford Fusion is our second new car from this dealer, and ever...


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    Todd Mingey was our service manager, and he was very professional and friendly! This Ford Fusion is our second new car from this dealer, and everything has always been great. We brought the car in for an oil and filter change, and it was completed quickly. Strongly recommend this dealer to family and friends!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Lance

    Very good buying experience. Salesman was very knowledgeable of product. Inventory was excellent so that I was able to see and touch various opt...


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    Very good buying experience. Salesman was very knowledgeable of product. Inventory was excellent so that I was able to see and touch various options.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service

    My experience was excellent, thanks to Jason White. Service was without delay and very professional. I wouldn't take my vehicle anywhere else.


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    My experience was excellent, thanks to Jason White. Service was without delay and very professional. I wouldn't take my vehicle anywhere else.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service

    Very professional on a personal level not just a number at the service department. Took time to explain the problem and what repairs are needed al...


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    Very professional on a personal level not just a number at the service department. Took time to explain the problem and what repairs are needed along with prices including labor costs.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service Experience My service manager was Todd

    Todd Mingey was my service manager and as alwalys was very caring and professional. I was in and out in no time.. Thanks again for the great ser...


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    Todd Mingey was my service manager and as alwalys was very caring and professional. I was in and out in no time.. Thanks again for the great service exxperience. Thanks Johnny B Gahagan

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • GARY B.

    So far, when dealing with this dealership I have no complaints .Salesman when I bought my car was great . Parts dept . employees were very helpful...


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    So far, when dealing with this dealership I have no complaints .Salesman when I bought my car was great . Parts dept . employees were very helpful . Service dept. person I dealt with this visit was very good to deal with . Overall , good experiences .

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Terrible

    Bought a brand new 2016 F-150 limited. It leaks water. Have had three failed service attempts. Now they are refusing to service my truck. Ford cor...


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    Bought a brand new 2016 F-150 limited. It leaks water. Have had three failed service attempts. Now they are refusing to service my truck. Ford corporate says they have that right because the dealers are all independent. My factory warranty now means nothing. I have bought from this dealer for years. If they treat me this way. How will they treat the one time car buyer?

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Patricia

    Thanks for completing the work in a timely fashion!


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    Thanks for completing the work in a timely fashion!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Bought a new Mustang GT.

    We traded for a new Mustang a few days ago. We first went to Ted Russell Ford and had a terrible experience. I could also say bad, horrible and ...


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    We traded for a new Mustang a few days ago. We first went to Ted Russell Ford and had a terrible experience. I could also say bad, horrible and any other negative. We left and went to Lance Cunningham. Excellent experience at that dealer. Ted Russell gets a 0 while Lance Cunningham gets a 10.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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