Secret City Chrysler Dodge Jeep RAM

4.1 out of 5 4.1
Rectangle 48
Sales 10:00 AM - 7:00 PM
Service 7:30 AM - 6:00 PM

Secret City Chrysler Dodge Jeep RAM Hours

Sales

Monday

10:00 AM - 7:00 PM

Tuesday

10:00 AM - 7:00 PM

Wednesday

10:00 AM - 7:00 PM

Thursday

10:00 AM - 7:00 PM

Friday

10:00 AM - 7:00 PM

Saturday

10:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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About Our Dealership

Dealer on Cars.com since January 2021

Under our new ownership our mission is to provide the best experience possible to the East Tennessee area. Come and see the new face of Secret City Chrysler Dodge Jeep Ram! New Owner, New Staff, New Experience!

...



Serving Oak Ridge, Knoxville, Lenoir City, and Greater East Tennessee areas featuring the best selection of new and used Chrysler, Dodge, Jeep, and RAM vehicles.

We are the leading local provider of Certified Pre-Owned Chrysler, Dodge, Jeep, and RAM vehicles in the area!

"Let Gary put a Chrysler, Jeep, Ram or Dodge in your Garage!"

Service

Oil, Filter Change

$34.95 and up*

Tire Rotation

$14.95

Wheel Balance

$49.95

Battery Service

$32.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.1 out of 5 4.1
40 lifetime reviews.
  • 2.0 out of 5
    December 21, 2020

    The 2020 Ram Big Horn Truck that I purchased is Great, but the after sales customer services is severely lacking at least for me. I purchased my Ram... Big Horn on 11/23/2020. It filled all of my requirements and is exactly what I wanted. The process of the purchase had gone well and without much pressure during that sale. I traded in my current truck and my wife's car in that purchase. I feel that I received a good deal for the truck but not so for my wife's Ford Edge LTD. I did accept that without issue. Now to my issue.. The truck that I traded in was a 2016 Ram 2500 in excellent condition and very low mileage (around 18K or less). I think they turned it over into a sale just a day or two later. However, It was supposed to get paid off in short order as normally for this type of transaction and that never happened. I got stuck paying last months bill with Wells Fargo Bank who still holds the title and that should never have happened. When I noticed the payment it was after 12/9/2020. I immediately called the dealership and talked with the sales manager and explained my situation. He told me that he totally understood my anguish and that he'd get right on top of this and take care of it. Afterwards he was to call me back and of course that never happened. I gave them a couple days and then called the sales person that sold me the truck. Again, I explained what had happened and he also told me about the same thing but didn't call back. The next day I called the finance manager that initiated the paperwork. Guess what, I was told the same thing but in his case he was going to contact the person that handles his paperwork and then get back to me. He did call me back (the 1st) and told me the check was in the mail and if there were any more issues to call his associate and that she's take care of me. I waited a couple days and checked back with Wells Fargo and see that the check never made it there. They told me to call the dealership to find out the address that the check was sent to for confirmation. I did call and was told the check was sent 12/1/2020 which is over a week past the sales date. However it was sent to the correct address that Wells Fargo provided to me. Needless to say; I am pretty pissed about now.... I waited a couple more days and still no change so now I emailed the owner according to their website. I explained this experienced and asked for some assistance and he hasn't bothered to even reply so this review is the outcome... I have purchased many vehicles in my life and have Never had a payoff go through this type of process. If a company, bank or some type of financial institution wants to get paid it can be done electronically and not need snail mail to complete the transaction. Something tells me there is more here than meets the eye and I'm not happy about it. Especially since I'm the one paying for it. On a good note - I really like the truck that I purchased from them. I only wished they would follow-up as they say. If that had happened, this negative review wouldn't be necessary to get some action and that is a big IF...

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 20, 2020

    The price I was told kept changing. In fact so often that I finally gave up and moved on to another dealer. Very dishonest way to do business. They are... not at all forthcoming with information about what you are actually paying for and the sales song and dance is very obvious. Don't waste your time, plenty of other dealers in the area.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • March 4, 2015

    My husband and I were looking to replace our 2012 Dodge Charger and dropped into Secret City Dodge on Saturday. We were welcomed with friendliness and... helpfulness by Mark. We went back and forth between a new 2014 Charger or a used 2014 Charger with some miles on it. My husband, who loves Chargers, preferred the used car but after discussing the actual costs with both the finance head and the owner, James Cogdill, he decided to buy the new 2014. It was a no-pressure experience from start to finish and it was so refreshing to not have to deal with any theatrics! Everyone there, and I mean everyone, was respectful, helpful and interested in getting us the vehicle that we wanted. I would recommend them wholeheartedly to anyone who is in the market to buy a great car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 21, 2019

    Husband and I have owned Jeeps for over 20 years, and have always had dealers do our service and have purchased Jeeps from same dealers that do our service--we... are loyal like that. Moved to Oak Ridge from Indianapolis in 2018, had brought vehicles here for routine service before this incident. This service appointment was in June, 2019. Made appointment 2 days prior for brake job for husband's jeep. Arrived on time (8am) and after some preliminary questions went to lobby to wait. After 1.5 hours (3-30 minute sitcoms) someone came to ask additional questions about why I was there (which brakes replacing, doing any other work, etc.). SAME QUESTIONS ASKED WHEN THEY TOOK POSSESSION OF KEYS AND JEEP and when made appointment on phone; I answered questions again. About 2 hours after this, (now almost 3.5 hours into 8 am appointment) different person came out and asked basically the same questions again. Answered again. About hour later (4.5-5 hours into 8 am appointment) with little communication from staff, I went back to service desk to check on status. Was only told then that wrong parts had been ordered and they had had to send someone to local parts store for right parts. Should be done shortly. FINALLY, SOME 6 HOURS LATER FROM START OF 8 AM APPOINTMENT, car was ready and paid for. I tried to speak to dealer GM and service GM about experience at the time, but both out on vacation. The guy handling most of my service told me to be honest when they with follow-up to see how satisfied I was with service and visit that day. Never got the call, which was good--if I had, I would have been totally frustrated and angry all over again.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    July 29, 2019

    xxxx salesmen, promise financing but could not deliver run me back home to get my corvette for a trade and still did not get me in a car and I did not... get free gift for coming in..

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 2, 2019

    Took my Jeep SRT in for a minor fix, put wrong size tires on, then told me I needed control arms ( which was $2,000) because it was rubbing come to find... out they put the back tires which are larger on the front! That wasn't the only issue, they told me it came in like that! They did the inspection on it that I paid for previous and ended up proving my case that they were in the wrong!! very dishonest people. I would not recommend going there for anything. PLEASE BEWARE

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    October 24, 2018

    Just bought a used Wrangler and service after the sale has been the worst I've ever experienced. During my test drive I was told I would get floor mats... and the freedom top bag since they were missing, to date I have gotten 2 floor out of 3 mats and NO storage bag. On my 2nd test drive the tire pressure warning came on and no biggie salesman told me they'd take care of that. On purchase day light was still on and I was told to give it a few miles to sync as they had just verified the tire pressure.. 4 days later light is still on and I'm just getting run around and stories about over size tires and they haven't even bothered to check the system, just stories and excuses. Stopped at A local tire shop and they were decent enough to scan my system for free, Secret City never even offered to look.. I've been handled off to multiple salesmen and told I need to get in touch with my original one who's out sick to discuss my issues? I've called so many times trying to contact either salesman the receptionist knows me by name. Before the sale things seemed fine, but once the check clears don't expect them to stand behind it, least that has been my experience so far. ----------------------------------------------------------------------------------------------- 10-23-18 Update After a request to contact the dealer on google... I finally got the cover bag as promised.. However still missing a floor mat, was told to check back in a week? The BIG issue however is I was told they're going to do nothing about the TMPS sensor issue.. This light was on and they knew it was on and told me it would go out as mentioned.. Today I was told since it's a used car they are NOT going to put any money into it... They never even bothered to look at it! So my advice to anyone shopping here get anything in DUE BILL and do not trust their word. Makes you wonder if they would even honor their "life time warranty" at this point. Will not be a return customer, it's the small things that matter.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    July 11, 2018

    I was interested in a new truck and interested in dealing with this dealership because they told me in writing that they could do $1500 less than a quote... from a local dealership. They told me to receive that deal that I had to come in within two days to purchase the vehicle. I agreed. They eventually got back to me and stated they had meant that the tax, title, and fees were not included, which made the vehicle more expensive than my local quote. We reached a resolution with the price, but then the truck suddenly didn't have a towing hitch, though it had a "towing group" and a "wiring harness". I was told in writing that it did specifically have a hitch. I was asked to pay $800 to have a hitch installed at the dealership, or go to U-Haul and have it installed. I had taken off work to purchase this vehicle and so had my wife. We are disappointed that we were told two different things in writing, both of which ended up being untrue, both of which were not honored by the dealership. The used car manager was extremely rude on the phone, as well. My experience with this place left a lot to be desired. I had another friend riding down with us tomorrow who was pre-approved for a Jeep Wrangler and she is also no longer interested because of my experience. My wife is going to purchase a new Jeep Compass in the next year, so they lost three potential sales because they could not install a hitch that was supposed to already be there, on top of me agreeing to pay a higher price than they initially told me for the vehicle. They did not seem phased at all when I told them I was no longer interested after the hitch suddenly wasn't there.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    June 27, 2018

    Bought a jeep commander overland feburary 10th paid cash was charged a $700 doc fee on a used car? It was raining when i bought it so i couldnt tell all... the drips were not all just water dripping under it. Well i almost made it 15 miles before it overheated due to 1 cracked head and 2 blown head gaskets...that was after salesman Gerard told me the ace mechanics had went through the vehicle making sure everything was ok! So i had to spend another $2100 for repairs the same week i bought it! I also learned a few weeks after i had it fixed that the air conditioner doesnt work because of a cracked condensor that is buried in the dash. The dealership quoted me another $1500 to fix the issue. I was expecting issues with a used car but when its been gone through by their mechanics and neither issue was caught they either just lied to me or their mechanics dont know their a&% from their elbow about checking cars! I know i wont break them but im positive i will never spend another dime at secret city dodge!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    December 28, 2017

    My son needed a car to get back and forth to school.I really don't like sales people but Connor did a great job on getting conrad what he needed in his... price range.we were very pleased.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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