[{"id":422576,"personPtyId":42680202,"firstName":"Ronnie","lastName":"Carter","titleText":"Sales Consultant","emailTxt":"RONCART194@GMAIL.COM","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/0b92463f2982.jpg","drDealerId":38981,"dealerEmpStartDtUtc":"1493596800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":244688,"personPtyId":40175430,"firstName":"Shane","lastName":"Mckee","titleText":"General Manager","emailTxt":"shanemckee@universalkiarivergate.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/b8f10db82ad5.jpg","drDealerId":38981,"dealerEmpStartDtUtc":"1125532800","industryStartDtUtc":"915148800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":483059,"personPtyId":44888007,"firstName":"Troy","lastName":"Heilman","titleText":"Bdc Agent","emailTxt":"troysacloser@yahoo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/6cc6397da527.jpg","drDealerId":38981,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":169487,"personPtyId":40170692,"firstName":"Hal","lastName":"Dennison","titleText":"Sales Consultant","emailTxt":"hcden3@gmail.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":40,"imageUrl":"https://cdn-user.dealerrater.com/images/24af3ccae3c0.jpg","drDealerId":38981,"dealerEmpStartDtUtc":"1298937600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":422574,"personPtyId":42680198,"firstName":"Ben","lastName":"Auert","titleText":"Sales","emailTxt":"benauert@icloud.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/73141d415588.jpg","drDealerId":38981,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":371051,"firstName":"Zach","lastName":"Fitzgerald","titleText":"Sales","emailTxt":"ZFITZ13@GMAIL.COM","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/0e0eafe9cfc6.jpg","drDealerId":38981,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":371324,"personPtyId":40185496,"firstName":"Terence","lastName":"Kelley","titleText":"Sales","emailTxt":"terencekelleytk@gmail.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/c0254e9777a6.jpg","drDealerId":38981,"dealerEmpStartDtUtc":"1456790400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":514928,"personPtyId":42704350,"firstName":"Lawrence","lastName":"Dawson Jones","titleText":"Sales","emailTxt":"DAWSON.LAWRENCE77@GMAIL.COM","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/0381c6e3c9a7.jpg","drDealerId":38981,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":548383,"firstName":"Michael","lastName":"Muhhamad","titleText":"Finance Manger","emailTxt":"Michaelmuhhamad@greenway.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/c44fffb82cfe.jpg","drDealerId":38981,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":547963,"firstName":"Sarah","lastName":"Trice","titleText":"Sales Consultant","emailTxt":"Graciem3@yahoo.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/8ec9d901500a.jpg","drDealerId":38981,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":547889,"personPtyId":50480072,"firstName":"Brian","lastName":"Harris","titleText":"Finance Manger","emailTxt":"Brianharris@greenway.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/201724338a99.jpg","drDealerId":38981,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":547892,"firstName":"Cynthia","lastName":"Anderson","titleText":"Sales Consultant","emailTxt":"cynthiaanderson@greenway.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/d60cb10713c8.jpg","drDealerId":38981,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":547964,"personPtyId":52233406,"firstName":"Jennifer","lastName":"Alvarado","titleText":"Sales Consultant","emailTxt":"jennifera91@icloud.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/6e8cc3abaf3a.jpg","drDealerId":38981,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":483060,"personPtyId":40205544,"firstName":"Luz","lastName":"Ochoa","titleText":"Bdc Agent","emailTxt":"luz_briana23@live.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/a410df7cd8ba.jpg","drDealerId":38981,"dealerEmpStartDtUtc":"1512086400","industryStartDtUtc":"1512086400","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":514934,"personPtyId":41409174,"firstName":"Van","lastName":"Bush","titleText":"Service Manager","shortBioText":"","emailTxt":"anthonybush@greenway.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/5b2832542fbe.jpg","drDealerId":38981,"dealerEmpStartDtUtc":"1501549200","industryStartDtUtc":"736218000","certifiedEmployee":false,"deptDscrp":"Service"},{"id":547894,"firstName":"Jason","lastName":"Hill","titleText":"Service Advisor","emailTxt":"Jasonhill@greenway.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/09e0704c9ffa.jpg","drDealerId":38981,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":548386,"firstName":"Mark","lastName":"Leath","titleText":"Service Advisor","emailTxt":"markleath@greenway.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dbdadd92eb8c.jpg","drDealerId":38981,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":547897,"personPtyId":50904769,"firstName":"Mike","lastName":"Dufek","titleText":"General Sales Manager","shortBioText":"I have been in the automotive industry for 15 years. I started out as a lot porter and worked my way through sales up to management. I am born and raised in Albany, NY area. I am a proud husband and father of two daughters. We have a Yorkie named Henry and a Siamese Ragdoll cat named Penelope. I love my NY sports teams. I also like to golf and go fishing.","emailTxt":"Michaeldufek@greenway.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/6ae955a58ca4.jpg","drDealerId":38981,"dealerEmpStartDtUtc":"1535760000","industryStartDtUtc":"1072915200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":548385,"firstName":"Moe","lastName":"Weiss","titleText":"service Advisor","emailTxt":"mauriceweiss@greenway.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/aa7cc34178b2.jpg","drDealerId":38981,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":547954,"firstName":"Stephen","lastName":"Bates","titleText":"Service Advisor","emailTxt":"stephanbates@greenway.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/b77e3b339588.jpg","drDealerId":38981,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":547956,"firstName":"Sylvester","lastName":"Turgunkhuja","titleText":"Sales","emailTxt":"sylvester.turgunkhuga@hotmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/05630964412c.jpg","drDealerId":38981,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Universal Kia Hickory Hollow

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 5:30 PM

Universal Kia Hickory Hollow Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

11:00 AM - 6:00 PM

Service

Monday

7:00 AM - 5:30 PM

Tuesday

7:00 AM - 5:30 PM

Wednesday

7:00 AM - 5:30 PM

Thursday

7:00 AM - 5:30 PM

Friday

7:00 AM - 5:30 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2012

Universal Kia treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

...


Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form.
We look forward to serving you!

"WE WANNA SEE YA IN A KIA"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
563 lifetime reviews. Includes reviews of Universal Kia Hickory Hollow from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.4 out of 5
    October 11, 2018

    Terrence was very helpful and accommodating Terrance answered all of our questions and was good to help us as we went out and drove the vehicle I would... recommend Terrance as a good sales person to talk to if you're buying another vehicle.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Terence Kelley

    Sales

    (4.8) 21 reviews

  • 4.8 out of 5
    October 3, 2018

    After my many calls and made appointment's and had to break them, I was finally able to get to the dealership to find a car I wanted and to trade my other... car. And I must say it was a very simple process

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Shane Mckee

    General Manager

    (4.5) 15 reviews

    Jennifer Alvarado

    Sales Consultant

    NOT RATED

  • March 4, 2018

    Jay Stewart asked to help me once I told him what I wanted he was there every step of the way to make the process easy and stress free...I told him I came... for the Stinger GT2 Floor model of course...He said not a problem ...He explained to me he had a GT1 I can test drive right now...While on the drive we talked about every feature about the car which of course I knew going in...he explained to me he'd make sure that it'll be a very smooth transaction which is was..He also made them do a detail of the car and I left with a full tank of gas...He also personally called me to inform me that my plates were in..If you're looking to buy a car go see Jay Stewart!!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.8 out of 5
    September 27, 2018

    I had a great day at the dealership. I know that sounds strange , however, Cynthia made it a really great experience. I know a lot of people don't take... the time , but I just had to tell you about the day. Cynthia kept me engaged in the process from beginning to end. I never felt pressured at any time. Being a single female I was concerned about my budget, Cynthia did a great job addressing all my concerns. I love my Kia and I appreciate everything .

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Cynthia Anderson

    Sales Consultant

    NOT RATED

  • 4.8 out of 5
    September 20, 2018

    Zach, did a great job getting us into the Sorrento we wanted at the budget we needed to be at. Love the peace of mind of the warranty too. If you are... looking for a place to buy that next car give Zach and the Universal Kia folks a try

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Zach Fitzgerald

    Sales

    (4.8) 26 reviews

  • 5.0 out of 5
    September 19, 2018

    Ronnie worked with me as I looked at different packages and helped me find a great car that worked with me budget. He spent the time to price my different... selections so I got exactly what worked best for me.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ronnie Carter

    Sales Consultant

    (5.0) 14 reviews

  • 5.0 out of 5
    September 13, 2018

    What a wonderful experience we had last weekend purchasing our 2019 Kia Sorento! Hal Dennison was a delight to work with! No pressure was put on us at... all but we walked away with the car of our dreams! Highly recommend!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Hal Dennison

    Sales Consultant

    (4.9) 40 reviews

    Brian Harris

    Finance Manger

    NOT RATED

  • 1.0 out of 5
    September 12, 2018

    Wish it never happened don't buy warranty worthless.told it was that you can buy the one part in the transmission is by covered it will cost 1600... dollars several focus are having same problem does not matter.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 11, 2018

    Cash purchasing experience the worst ever from a xxxxxx at the dealership. Would never recommend Universal Kia but got a Camaro at Freehand paid cash!... No problem getting a bill of sale at Freehand! Best service experience.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.8 out of 5
    September 10, 2018

    Jay was very easy to work with & broke down as many factors as possible for me. I had to hurry and by a new car due to car troubles from my old car. He... made the process very easy for me and was very patient in regard to the financing. I walked away with a used car only a year old and in my budget.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
View More Reviews