My husband purchased a used, non Mercedes automobile on Tuesday, 12/31/2019 for me because we wanted a SUV that took low grade gas due to the excessive traveling that we do for competition cheer and we just didn’t want to put the added miles on our Land Rover Range Robert not our BMW X5. We searched for weeks for what we thought was the best choice, that happen to be in the lot of Mercedes Benz of Greensboro. My husband decided to surprise me by test driving it and taking care of all necessary paperwork, so that I could continue on with my workday. After we realized that he over looked a few things that should not have been an issue of being taken care of, since we found the car ourselves and we were just waiting for them to open up so whomever could get credit for the sale, I tried calling to speak with a manager on 1/3/2020. First, I was connected with the service manager (I can’t remember his name), who then pushed it off on the sales manager, Carlton. I left a message with Carlton, the sales manager at 11:17 a.m. on 1/3/2020 and have yet to hear from him. I don’t feel like we should have to invest in an oil change in our GMC Acadia Denali or a front passenger head light that’s out because it should not have passed inspection. It also has a gas smell coming out of the drivers side vent that worries me also. I’m not sure if anything was fixed from when the previous owner traded it in but with such a quality image I’m sure that this minor issue can be resolved. Thank you in advance for your time!
Satisfied Out of State Buyer
My wife and I purchased a pre-owned vehicle. The Dealership picked us up at the airport and when we arrived at the dealer our vehicle was ready and the process was very short. The negotiations were completed over the phone and we were pleasantly surprised in the overall condition of the vehicle. Thank you Calvin and Dealership on our purchase. Kurt & Beth
Kurt, thank you for this terrific 5-star review. I'm so happy to hear that your car-buying experience went so smoothly and that our team was there to make it efficient and enjoyable! Take care. - Mercedes-Benz of Greensboro
Professionalism at the highest level
I couldn't be happier about my recent purchase of another Mercedez. Gary Hundley, sales, was easy to work with, and extremely helpful and knowledgable about the product. It was a pleasure meeting Gary and several others at this dealership, and I highly recommend purchasing your next vehicle from this location!
Very, very poor service repair
Sad. Mercedes Benz of Greensboro repaired our certified E-350 by pulling used parts off of another used car on their lot! They told usthat Mercedes approved them to replace our exhaust system. They then replaced our entire exhaust system with a used exhaust system they pulled off some unknown (to me) car on their car lot. They also pulled a mirror off of a used car and repaired our car. This is the type of underhanded car repair we received from this Mercedes Benz dealership.
buyer beware - good advice for any used car
bottom line - car needed repairs, after it was obvious that asking price did not match condition of car staff admitted issues with car that were not resolved and stated inflated costs for repairs that 'may have been' completed. hate to use the word lie but they quoted a cost for a repair by a local dealership, went across street to that dealership and the cost for the repair was far less than what lead sales rep Doug Dohner stated. when questioned on this the sales rep did not respond. easy come easy go. bought a car the next day from a different dealership next door. expected much more from a mercedes-benz dealership - especially after they stated that they would not sell a car that did not meet their standards. as i was leaving sales rep stated they would 'retail that car to someone else'. hope you are not that person.
My name is Carlton Shoaf and I am a sales mgr. at Mercedes of Greensboro. I share an office with Doug Dohner and just happened to be at my desk when this customer was here. We appraise our cars to reflect a fair market value and our cars are inspected prior to sale. This particular car required a new fuel pump which we made arrangements at the local Volvo dealer to perform the repair prior to selling the car. Doug made the customer a very fair price to purchase this vehicle, which at that point the customer began to state that we paid too much for the vehicle and offered a price well below the market value for this car. Doug respectably declined the customers offer. It was very disheartening to listened to this customer speak out once Doug told him that we couldn't accept his offer. I have been with our company for 19 years and will gladly respond to anyone's accusations on customer service concerning selling a car. We have built a great reputation in the area with over 40 years of service and sales in the Triad market.
Love my Benz
I have purchased several vehicles from here and I have always been satisfied. Part of what keeps me coming back is their exceptional service when I bring my car in for maintanance.
The whole experience was a pleasure. These folks were nice right from the start. They took the time to show us all the options we wanted to look at before we decided on our new SUV.
Tremendous Experience for Out of State Buyer
I purchased a late model used MB in fall 2011, having identified the model as being in this dealer's inventory on a Cars.com search. Purchase price negotiations were as easy as a few email exchanges. The dealer picked me up from the airport and the car was fully prepped and in pristine condition waiting form me at the dealer. Transaction paperwork was processed promptly. I can't think of one part of the process to be improved on.