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Sales people promising you the moon, but once you walk in the dealership, you are back on earth. Deep underground. Have been chatting during the day, was... promised they could work with my budget, that they had huge rebates and so on, but that was only to make me walk in, as once there, they had nothing that could fit my budget. Don't trust them by text message or email, check their website and if you find what you want, then maybe you can walk in.
Young summer sales person, but very nice. Great customer service. Fast & courteous sales/paperwork flow. Alesia Allen, their SYNC Technical Expert... is the best and I just loved her from the moment we met. She was extremely helpful, friendly and professional all wrapped in one. They keep u s informed via the web for any up-coming services and overall we have been really satisfied. And I love my new little Ford Fiesta! Thanks to all of you. Maggie Ritz
My experiences with Parkway Ford have always been excellent. Both in sales and service.
Worst experience in any car dealer ever. Will go out of my way to tell friends about this hack of a place.
Went in to get a Ford Mustang near the end of April of this year, ended up signing all the forms, performing a test drive and finishing in well under two... hours. Great customer service, knowledgeable staff and no pressure to buy what so ever.
Went in to get a 2016 Ford Mustang, finished in less than two hours to my surprise. Knowledgeable staff and little to no pressure to buy. Two months in,... still in love with the car and absolutely no problems to report.
Worst dealership ive ever been to. Horrible customer service , pushy salesman, arrogant managers . they sure do make it easy for you to walk out and go... to the next dealer. They also don't listen to your concerns or interests .
I apologize for the way you felt like you were treated. I also regret that you left feeling that we do not care. Even though we have received the Ford... Presidents Award for three years in a row for our customer service, I would never claim that we are perfect. I am always looking for ways to make our dealership better. I would love to hear from you about your experience and use it to make us better.
great service, friendly people. wonderful follow up after purchase great financial options. No pressure to buy. I have always went to Parkway Ford to purchase... vehicles. Excellent Ford quality vehicles. will definitely buy my next vehicle from Parkway Ford. They make the car purchase experience pleasurable. There were so many people who were friendly and helpful, I cannot remember everyone's name, but this is a testament to Ford service excellence.
Friendly and knowledgeable staff. Will work with you to find the best options for cars, and finances to help you; no matter how long it takes to satisfy... you. clean and neat dealership. wonderful selection of automobiles. overall wonderful shopping experience. also, great follow up after your vehicle purchase. I has bought several cars from this dealership and Ford in the past, and I am very satisfied with Ford quality. The cars I have purchased from Ford have lasted for a long time. The last one was 16 yrs old, and was still running fine.
Kenny Grantham was the ideal salesperson for us - low key - understood we were not high tech oriented. His patience in teaching us how to use tech equipment... on vehicle was amazing. He is available to us whenever we have a question or need to come in for further instruction. In general, the staff is friendly and courteous and all offer assistance. We did not anticipate such a good experience with a vehicle purchase - what a pleasant surprise!