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I was incredibly displeased and disappointed with my first real experience with Volvo Winston-Salem since the purchase of my new car. To be clear, my service... writer was very courteous and kept me informed throughout the process. The issue I have is that I was sold a wheel and tire protection plan that, when I needed to use it because two of the wheels were bent, the coverage was not honored. I spoke to the General Manager, who said that the coverage does not cover accidents. Well, the vehicle was not IN an accident. He just made that up. There was damage to the right side rocker panel from a low speed incident in a parking lot with the corner of a railroad tie. The tie, nor anything else came into contact with the wheels. It was a non-event for the car, save that rocker panel. When I explained this to him and explained that the car was driven daily for four weeks on a road that was torn up for resurfacing, covered in pot holes, with abrupt transitions where the work ended and that THIS was very likely the cause of the damage, he called my integrity into question. He said he had no way of knowing if that was true, so he assumed the damage was caused by the same incident that caused the rocker panel damage. "Then why are the wheels on the same side as the damage the ones that are bent," he asked. In truth, they were NOT the only ones that were bent. That is just short of calling me a liar and an absolutely HORRIBLE way of developing a relationship with a new customer. I feel I was sold a bill of goods on this tire and wheel package. When I bought the car, I asked about what was covered, knowing how fragile aluminum wheels could be, and I was assured that road damage was covered. I feel like Volvo Winston-Salem has stolen my money. I took a risk on Volvo as I've owned BMWs for the past number of years and been quite satisfied. Those vehicles have always seen the dealer; for service, maintenance, and aftermarket parts. The car that this Volvo replaced was my daily driver and I spent many thousands of dollars with that dealership over my history with the car. I could have gone somewhere else, particularly once the car was out of warranty, but I did not because they always offered me excellent service, they worked with me on "problems" like the above example, they always had a loaner for me, they never tried to take advantage of me, and they certainly never called my integrity into question. So, here was my first opportunity to be won over by Volvo Winston-Salem and the experience has made me feel like I've made a terrible terrible mistake in even purchasing the car. For the sake of about $1,500 in wheels, Volvo Winston-Salem has chosen to spoil what could have been a very lucrative relationship. The Manager with whom I spoke said, "It's not personal, it's a business decision." Save a couple of hundred bucks for the potential of thousands more? He could probably use a lesson in business decisions.
Volvo of WS NC Staff was very helpful. No Pressure. They were Awesome in there process. I loved the Red Carpet!!! When you treat People Good, and with... Respect, and provide Great Service you will get what you Deserve. The Customer will never forget you!!!
When my wife brought the car in and said a front tire was losing air, she was sent away because the TPS light was not on. The reason the light wasn't... on was because she had just put air in. They refused to look at the tire and sent her away. She also said their comments made her feel stupid. A week later after returning from vacation, the tire was completely flat. When we took it this time and they actually looked at it, they noticed a cracked wheel. Had they serviced the car when first requested we would have been happy. The refusal to even look at the car is unacceptable. We will not be returning to this location.
My primary reason for visit was for North Carolina State Annual inspection. Subsequent to my 2 hour drive to Winston, this item was not completed. Other... items needed attention: tires, brakes, software update which were completed.
Personal service, no high pressure sales pitch, Thomas is a very knowledgeable sales person, asked what I was looking for and provided exactly what I asked... for, no attempt at add ons I didn't want. As a senior citizen I've purchased a lot of cars over the years, Volvo's for the last 25 years, and this was the best experience I ever had. The only other similar experience was also a Volvo dealer, Farrell Motors of Southboro, MA. The owner has since retired and sold the business.
Great experience with a friendly professional group!! Belinda, my sales representative clearly explained all the features of this beautiful car and invited... me to return any time I could for additional information and answer questions. She was such a pleasure to work with.
New xc60 delivered to Volvo Cars of WS. When my wife brought it in for service she was told she had to wait at the dealer without a loaner after they initially... had offered her one thus altering her workday at the last minute. Tire pressure monitor light on and VCWS turns it off finding no problem with tires. 2 days later TPM light on again and nail is removed/tire plugged at local tire dealer. Despite repeated service at recommended intervals at this dealer and requests to have tires rotated as needed the only comment on service paper work was "light tire wear." At 39k oil change Jiffy Lube detects severe irregular wear along the inner aspect of multiple tires and recommends return to Volvo for possible warranty issue. VCWS is dismissive and denies making any errors. The next day all four tires replaced and camber/alignment appropriately repaired at Greensboro Volvo with excellent customer service. No reason for us to decline service on a fleet car as it is covered by fleet company. These guys have poor customer service and poor tire expertise.
The staff is fantastic! Very knowledgable about the product they are selling.
I returned to purchase my second Volvo and was very disappointed with my experience this time. The salesperson was new and not knowledgeable of the vehicle... I was interested in. Features of the car were not explained and I left not knowing how to use all the features. The process was quite slow. The one exception to the process was James in the finance Department. He was very efficient and helpful!
Kyle Coro was my salesman. He made us feel very comfortable. Financing was quick and easy. Every member there was professional and friendly. Best car... buying experience I've ever had (and I have had a lot of them).