Reviews
They were professional, valued me as a customer, and made
They were professional, valued me as a customer, and made purchasing a car a fun and positive experience. I highly recommend purchasing your next vehicle from Tulsa Hyundai!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi DrDoubleD2006. Congratulations on your new Hyundai! We love hearing our customers positive feedback about our dealership but most importantly about our people. We strive to make sure every experience is fun, positive and professional and we are pleased to hear our team exceeded your expectations. We appreciate your recommendation and welcome to the Tulsa Hyundai family!
Very professional!
Very professional! Gave us everything we asked for and more! We will send everyone we know to them!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Hyundai, C.E! We are pleased to hear our team made sure you got everything you asked for plus more. We appreciate your recommendation and look forward to working with you in the future. Thank you!
I'm not a local shopper, but Gary was nice enough to help
I'm not a local shopper, but Gary was nice enough to help me with my issue.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Gary and our Tulsa Hyundai team. We hope that your problem does not arise again but if it does, we are looking forward to providing you with another high-quality experience!
Terrible customer service!
Terrible customer service!!! They take FOREVER to do anything and have to be babysat through every action.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you for your feedback. We are sorry to hear we did not earn a 5 star rating. Unfortunately, sometimes vehicles have issues that are not an easy fix and that have to be diagnosed further and further to find the issue, which is the case with your vehicle. We are doing everything we can to get it fixed for you, please let us know if you need any further assistance!
Necessary, but not the level of service I was previously
Necessary, but not the level of service I was previously accustomed to with the INFINITI dealership in Tulsa.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
For the record, the employee I worked with was Macario, not Macaroons. Macario did his part well enough. The dealership is in the midst of expanding the facilities, and will likely cite this as the cause of any customer issues. It’s a contributing factor but not the root cause in my opinion. For what it’s worth, I offered to speak with the General Manager in October 2022 and never heard from anyone.
Arlee was nice.
Arlee was nice. The service was awful. The time to replace my engine took 4 months. Entirely too long to wait for parts. Had to call national hyundai office in Nashville to fix the issue. Won’t be coming back.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the feedback, Amadlong. Anything less than a 5-Star experience is a fail to us. We read every review and discuss ways we can continually improve. We apologize for the long repair time, this is not typical and we hate to hear that we missed the mark. If there is any way we can earn your business loyalty, please let us know.
Terrible communication from the service center and lack
Terrible communication from the service center and lack of response when you call. My car was in the service center for over a month and I was ignored most of the time when I called for updates and never received callbacks. Was told Warranty would cover the issue then when they kept the car for days, was finally told warranty wouldn’t cover it because of wire damage. I was previously told there was no wire damage. Damage would have happened in their care, but I still had to pay out of pocket. I will be going somewhere else in the future for any car needs.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Cherie. We have a long history of providing the best service possible to every customer. It is deeply troubling to hear that you had a bad experience at our dealership. We would like more in-depth information so we can make sure this type of incident does not happen again. Please call us at (918) 995-2725 and ask to speak with a manager.
Fast service professional,courteous,and knowledgable
Fast service professional,courteous,and knowledgable staff.Great experience from begining to end 10/10
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to hear you had a five-star service experience, Taylor_evans82. Thank you for trusting Tulsa Hyundai with your vehicle needs., Let us know if we can be of further assistance.
Terrible place with zero accountability or responsibility
Terrible place with zero accountability or responsibility to your vehicle. They lose parts off your car while working on them and then have the audacity to lie to your face regarding the missing parts
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Tia. Thank you for bringing this to our attention. We regret to hear that our service failed your expectations. Our customers are very important to us and we would like to learn more about your experience. Please give us a call at (918) 995-2725. Thank you.
Service has been underwhelming since I purchased my 2022
Service has been underwhelming since I purchased my 2022 car. Previous scheduled appointment the service reset on car was not set. When called dealership told I can look up on utube and do it myself. It was at least reset this time. Was told nothing about the service performed on car. Never received the free car wash since got my car. I get remodel challenges but waiting conditions is less than desirable. The gentleman who took my car when pulled up was nice. I use to own a Mazda and the comparison in service received in service departments is night and day. I hope service improves soon. I did not write review previous appointments because I was so disappointed and I don’t like to write negative comments. I keep getting requests so here you go. Oh and I am getting email AFTER service appointment telling me I am past due for service, smh. I think enough said.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello Bobette, thank you for letting us know about your experience. We appreciate your patience with us while we build our new state of the art facilities! We were unfortunately without a car wash for quite some time, and are happy to say it is back up and running now! We do apologize for missing the service interval reset, we will make sure that is addressed and corrected. As for a past due service reminder, we do want all of our customers to stay up to date on all recommended services, so if there were any recommended but not performed during a service visit, we do send reminders to get those services scheduled to keep your car in the best shape possible. Please let us know if we can help with anything else!