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Crossroads Ford Kernersville

(795 reviews)
Visit Crossroads Ford Kernersville
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (888) 338-7480 (888) 338-7480
Used (844) 339-6006 (844) 339-6006
Service (866) 586-8270 (866) 586-8270

Inventory

See all 155 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since November 2019.
Our responsibility is to be a leader in the market place not just as to units and numbers but as to how each and every customer perceives their experiences with CrossRoads Ford. We will run a Christian organization guided by the principles of care and compassion for our fellow employees and their families in the belief that secure happy staff members will provide to our customers the treatment they deserve and expect.
Your #1 Choice for New and Used Ford Cars Trucks and SUVs

Service center

Phone number (866) 586-8270

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Reviews

(795 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crossroads Ford Kernersville from DealerRater.

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Great people who aways ready with honest replies. Adam and the sales team were very helpful and patient. I think they low balled my 2008 f150 trade in a little but they were very generous with addons.

Great people who aways ready with honest replies. Adam and the sales team were very helpful and patient. I think they low balled my 2008 f150 trade in a little but they were very generous with addons.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Scott took exception care of me and worked with me to service a second car on the same day using their pickup and delivery service. Extremely satisfied customer.

Scott took exception care of me and worked with me to service a second car on the same day using their pickup and delivery service. Extremely satisfied customer.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Service on my Bronco was great - as with all of the vehicles I have purchased over the last 20 years - from Crossroads of Kernersville. It was quick - less than an hour - while I waited and worked in the well stocked, comfortable waiting area. All personnel in every department are friendly, personable and professional.

Service on my Bronco was great - as with all of the vehicles I have purchased over the last 20 years - from Crossroads of Kernersville. It was quick - less than an hour - while I waited and worked in the well stocked, comfortable waiting area. All personnel in every department are friendly, personable and professional.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Honest and friendly as well as informative and fast! Very happy with traveling to Crossroads!!

Honest and friendly as well as informative and fast! Very happy with traveling to Crossroads!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

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Great, great, great, great, great, great, great, great, great, great, great, great, great, great, great ! I'll buy my next car here !

Great, great, great, great, great, great, great, great, great, great, great, great, great, great, great ! I'll buy my next car here !

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

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Crossroads Ford took the time to answer all my questions, thoroughly explain the features and functions of the vehicle, and negotiated a fair price. Would do business here again.

Crossroads Ford took the time to answer all my questions, thoroughly explain the features and functions of the vehicle, and negotiated a fair price. Would do business here again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Excellent customer service and knowledgeable staff. The entire experience was very pleased with no rush or expectations. The staff answered all my questions. Highly recommended.

Excellent customer service and knowledgeable staff. The entire experience was very pleased with no rush or expectations. The staff answered all my questions. Highly recommended.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Paul, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

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The experience was very easy and pleasurable. This was my first purchase with Crossroads Ford. When I arrived Bill Vann met me right away and we were off. Bill made the experience nice and easy. Thanks to everyone at Crossroads Ford of Kernersville

The experience was very easy and pleasurable. This was my first purchase with Crossroads Ford. When I arrived Bill Vann met me right away and we were off. Bill made the experience nice and easy. Thanks to everyone at Crossroads Ford of Kernersville

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

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Excellent experience. We presented our salesperson with the terms we needed and he worked us to make sure we were totally satisfied with the deal we received.

Excellent experience. We presented our salesperson with the terms we needed and he worked us to make sure we were totally satisfied with the deal we received.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, you are very kind, thank you so much for your feedback and review. It is incredible that customers like you, who honor us with your business, allow us to continue serving the community and providing the best deals and customer service. For that, we are eternally grateful. Thank you!

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⭐⭐⭐⭐⭐ Great experience at Crossroads Ford in Kernersville! Adam greeted us right away and was friendly, helpful, and knowledgeable. He answered all our questions and helped us find exactly what we wanted. We were in and out in under 45 minutes. Highly recommend Adam and Crossroads Ford—thank you for helping my husband surprise me with my dream car for Christmas! 🎄🚗

⭐⭐⭐⭐⭐ Great experience at Crossroads Ford in Kernersville! Adam greeted us right away and was friendly, helpful, and knowledgeable. He answered all our questions and helped us find exactly what we wanted. We were in and out in under 45 minutes. Highly recommend Adam and Crossroads Ford—thank you for helping my husband surprise me with my dream car for Christmas! 🎄🚗

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

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