Crossroads Ford Kernersville

4.7
(717 reviews)
Visit Crossroads Ford Kernersville
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–2:00pm
Sunday Closed Closed
2015 consumer dealer award View 1 awards
2015 consumer dealer award

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New (336) 497-3943 (336) 497-3943
Used (336) 497-3922 (336) 497-3922
Service (336) 497-3944 (336) 497-3944

Inventory

See all 115 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since November 2019.
Our responsibility is to be a leader in the market place not just as to units and numbers but as to how each and every customer perceives their experiences with CrossRoads Ford. We will run a Christian organization guided by the principles of care and compassion for our fellow employees and their families in the belief that secure happy staff members will provide to our customers the treatment they deserve and expect.
Your #1 Choice for New and Used Ford Cars Trucks and SUVs

Service center

Phone number (336) 497-3944

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Reviews

4.7
(717 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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4.0

It took a few weeks to get parts but the work was done as

It took a few weeks to get parts but the work was done as soon as parts came in

4.0

It took a few weeks to get parts but the work was done as

It took a few weeks to get parts but the work was done as soon as parts came in

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Everyone at Crossroads Ford of Kernersville is Awesome!

Everyone at Crossroads Ford of Kernersville is Awesome! I had a great experience here and highly recommend them for anyone interested in a new vehicle (new or used). Friendly, professional, and willing to go the extra mile.

5.0

Everyone at Crossroads Ford of Kernersville is Awesome!

Everyone at Crossroads Ford of Kernersville is Awesome! I had a great experience here and highly recommend them for anyone interested in a new vehicle (new or used). Friendly, professional, and willing to go the extra mile.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Good team work through out my buying experience.

Good team work through out my buying experience. Sales person was great and new about my vehicle.

5.0

Good team work through out my buying experience.

Good team work through out my buying experience. Sales person was great and new about my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Service is always performed correctly and quickly, I

Service is always performed correctly and quickly, I would highly recommend Crossroads Ford Kernersville to anyone.

5.0

Service is always performed correctly and quickly, I

Service is always performed correctly and quickly, I would highly recommend Crossroads Ford Kernersville to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Great experience, straight forward dealing

They made it easy and straight forward. Really felt like I'd been treated fairly.

5.0

Great experience, straight forward dealing

They made it easy and straight forward. Really felt like I'd been treated fairly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

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4.0

Crossroads Ford Kernersville, NC

Knowledgeable, low pressure sales. Everyone was very professional and courteous.

4.0

Crossroads Ford Kernersville, NC

Knowledgeable, low pressure sales. Everyone was very professional and courteous.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Gregory, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

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5.0

Crossroads was super responsive, and provided the

Crossroads was super responsive, and provided the information I asked for in a timely fashion with no extra "mumbo-jumbo" . Great place to do business.

5.0

Crossroads was super responsive, and provided the

Crossroads was super responsive, and provided the information I asked for in a timely fashion with no extra "mumbo-jumbo" . Great place to do business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

As usual Robert got me an appointment in a timely manner

As usual Robert got me an appointment in a timely manner and I received good and professional service

5.0

As usual Robert got me an appointment in a timely manner

As usual Robert got me an appointment in a timely manner and I received good and professional service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

mike wood

horrible experience on the service dept. bought car 1/17. first wk in feb, found that air didn't work, so made appt for 2/19. feron was put in, no other problem found. next week, 2/23 air didn't work, took car back on 2/29.and dropped it off. 3/1 i had to call for status, had to order a hose. should be ready 3/4, 3/5. called 3/5--not ready, should be ready by 3/7, call 3/7 not ready, misdiagnosed, still not ready finally got car back 3/11.

1.0

mike wood

horrible experience on the service dept. bought car 1/17. first wk in feb, found that air didn't work, so made appt for 2/19. feron was put in, no other problem found. next week, 2/23 air didn't work, took car back on 2/29.and dropped it off. 3/1 i had to call for status, had to order a hose. should be ready 3/4, 3/5. called 3/5--not ready, should be ready by 3/7, call 3/7 not ready, misdiagnosed, still not ready finally got car back 3/11.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Great experience

I was give several options to drive to find the right fit for me. Sales person did everything in his power to make sure I was happy with my choice.

5.0

Great experience

I was give several options to drive to find the right fit for me. Sales person did everything in his power to make sure I was happy with my choice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Susan, we're happy to hear you had such a positive experience with our team! Please let us know if there is ever anything else we can do for you! Safe travels!

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