Crossroads Ford-Kernersville

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Reviews

Average Ratings

4.9
Average based on 358 reviews
  • Replacement defective engine under warranty

    I am very satisfied with Crossroads. I was very unhappy with Ford Motor Company and the extreme inconvenience they put me through and the hoops th...


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    I am very satisfied with Crossroads. I was very unhappy with Ford Motor Company and the extreme inconvenience they put me through and the hoops they put Crossroads through before they finally acknowledged they provided a defective engine (second time I've had a defective engine in a Lincoln) and honored their warranty. If you have any communication with Ford Motor Company, with regard to this survey, you can let them know of my dissatisfaction with them, their engineering department and the way they dragged their feet before acknowledging that they were at fault in providing a defective engine. I have told many people about this problem!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • response to request

    ride by..saw 2003 250 super duty ford with everything I was looking for...asked about it. bought it because vehicle was in excellent shape, well t...


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    ride by..saw 2003 250 super duty ford with everything I was looking for...asked about it. bought it because vehicle was in excellent shape, well taken care of by previous owner, no accidents and asking price was in my price range.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Service

    Great timely service here people. Honest down to earth people.


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    Great timely service here people. Honest down to earth people.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service.

    I brought my 2016 Ford Fiesta in for its first service and was extremely impressed with the level of professionalism and attention to detail that ...

    Dealer Response

    Carlos, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear t...


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    I brought my 2016 Ford Fiesta in for its first service and was extremely impressed with the level of professionalism and attention to detail that the ford service technicians provided.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Carlos, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!


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  • Serviced 2016 F-150

    I had oil changed & tires rotated on my 2016 F-150. It was the 10,000 mile check up. Good service. Friendly staff as always!

    Dealer Response

    Your comments keep us motivated and working hard for all our guests, Bill & Carolyn Sullivan! Thanks again for your business! Take care!


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    I had oil changed & tires rotated on my 2016 F-150. It was the 10,000 mile check up. Good service. Friendly staff as always!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Your comments keep us motivated and working hard for all our guests, Bill & Carolyn Sullivan! Thanks again for your business! Take care!


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  • Aaron is the BEST

    My service advisor, Aaron Thore, did his usual outstanding job of taking care of me and my F150. Thank you Aaron!!! G. Barry Long

    Dealer Response

    We're happy to hear that you were pleased with our staff here at Crossroads Ford of Kernersville! We're always here to provide outstanding service...


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    My service advisor, Aaron Thore, did his usual outstanding job of taking care of me and my F150. Thank you Aaron!!! G. Barry Long

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    We're happy to hear that you were pleased with our staff here at Crossroads Ford of Kernersville! We're always here to provide outstanding service to all of our valued customers. Safe travels!


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  • Review

    I purchased a Ford Fusion, the service was great, but I felt like I was pushed into getting that car, and it is not what I expected. But overall I...

    Dealer Response

    Kimberly, thank you for giving our dealership such a high star rating! Please let us know if you have any additional questions about the services...


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    I purchased a Ford Fusion, the service was great, but I felt like I was pushed into getting that car, and it is not what I expected. But overall I like the car.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Kimberly, thank you for giving our dealership such a high star rating! Please let us know if you have any additional questions about the servicesyou received and thank you again for choosing Crossroads Ford of Kernersville!


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  • Respectful and helpful staf.

    You listen carefully to what I tell you about my Focus. You are respectful and helpful. I will be seeing you soon again...(now that I am driving ...


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    You listen carefully to what I tell you about my Focus. You are respectful and helpful. I will be seeing you soon again...(now that I am driving again after knee surgery).

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Excellent and efficient service

    Transit Cargo Van...Excellent and efficient service...staff was very helpful


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    Transit Cargo Van...Excellent and efficient service...staff was very helpful

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Service Dept Review

    I came in for an oil change at a prearranged time Asked that it be done quickly since I was waiting for it and I have a bad back which makes the ...

    Dealer Response

    We always strive to provide exceptional service to all of our valued clients. Thanks so much for choosing our dealership. Take care!


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    I came in for an oil change at a prearranged time Asked that it be done quickly since I was waiting for it and I have a bad back which makes the chairs in the waiting area uncomfortable. It was done in less than an hour and the car was brought back to the service desk for me to pick up. Very much appreciated. The facilities were being upgraded while I was there.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    We always strive to provide exceptional service to all of our valued clients. Thanks so much for choosing our dealership. Take care!


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