Crossroads Ford-Kernersville

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Reviews

Average Ratings

4.9
363 lifetime reviews.
  • Service Evaluation

    AAron Thore got my truck serviced in a timely manner.


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    AAron Thore got my truck serviced in a timely manner.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Amazing customer service

    Very helpful and treated us great. Made our car buying experience easy!

    Dealer Response

    Brandi, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you...


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    Very helpful and treated us great. Made our car buying experience easy!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Brandi, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!


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  • Crossroads Ford

    Everything went along just fine. Aaron in the service department made sure everything was done in a timely manner and I was totally satisfied. T...


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    Everything went along just fine. Aaron in the service department made sure everything was done in a timely manner and I was totally satisfied. The soft drinks and popcorn was nice also.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Happy experiences

    So far we have bought 3 vehicles from Crossroads Ford of Kernersville. Two used and one new. Every experience from the purchase to the financing ...

    Dealer Response

    Ed, your positive review means a lot to us and we?re happy we could help you! If you have any additional needs or questions, we will be more than ...


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    So far we have bought 3 vehicles from Crossroads Ford of Kernersville. Two used and one new. Every experience from the purchase to the financing to routine service and warranty repairs has been a positive experience. The prices were good,the salesman knowledgeable and willing to spend as much time as necessary to acquaint us with each vehicle. The service advisors were willing to listen to us and the services were completed in good time. The waiting area is clean and modern. We will continue to regard Crossroads Ford of Kernersville as "our dealer "and recommend them to all.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Ed, your positive review means a lot to us and we?re happy we could help you! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!


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  • Questionable

    I bought the car because of the salesman but had a terrible time with Ford financial and the buying process at Crossroads, paying cash for the car...

    Dealer Response

    At our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. We are interested in learning mo...


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    I bought the car because of the salesman but had a terrible time with Ford financial and the buying process at Crossroads, paying cash for the car. And now have just had car problems on a 2016 ford Fusion with less than 3000 miles with my husband seriously ill, received no help from the service dep't . contacted Crescent Ford who will work me in and are trying to help me. And these people claim to be fine Christians. I guess it only goes so far.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    At our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. We are interested in learning more about what exactly caused you to feel this way. Please contact us at (877) 331-8058 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.


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  • Replacement defective engine under warranty

    I am very satisfied with Crossroads. I was very unhappy with Ford Motor Company and the extreme inconvenience they put me through and the hoops th...


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    I am very satisfied with Crossroads. I was very unhappy with Ford Motor Company and the extreme inconvenience they put me through and the hoops they put Crossroads through before they finally acknowledged they provided a defective engine (second time I've had a defective engine in a Lincoln) and honored their warranty. If you have any communication with Ford Motor Company, with regard to this survey, you can let them know of my dissatisfaction with them, their engineering department and the way they dragged their feet before acknowledging that they were at fault in providing a defective engine. I have told many people about this problem!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • response to request

    ride by..saw 2003 250 super duty ford with everything I was looking for...asked about it. bought it because vehicle was in excellent shape, well t...


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    ride by..saw 2003 250 super duty ford with everything I was looking for...asked about it. bought it because vehicle was in excellent shape, well taken care of by previous owner, no accidents and asking price was in my price range.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Service

    Great timely service here people. Honest down to earth people.


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    Great timely service here people. Honest down to earth people.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service.

    I brought my 2016 Ford Fiesta in for its first service and was extremely impressed with the level of professionalism and attention to detail that ...

    Dealer Response

    Carlos, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear t...


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    I brought my 2016 Ford Fiesta in for its first service and was extremely impressed with the level of professionalism and attention to detail that the ford service technicians provided.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Carlos, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!


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  • Serviced 2016 F-150

    I had oil changed & tires rotated on my 2016 F-150. It was the 10,000 mile check up. Good service. Friendly staff as always!

    Dealer Response

    Your comments keep us motivated and working hard for all our guests, Bill & Carolyn Sullivan! Thanks again for your business! Take care!


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    I had oil changed & tires rotated on my 2016 F-150. It was the 10,000 mile check up. Good service. Friendly staff as always!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your comments keep us motivated and working hard for all our guests, Bill & Carolyn Sullivan! Thanks again for your business! Take care!


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