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Reviews

Average Ratings

4.4
Average based on 18 reviews.
  • Teacher

    Great customer service. John I believe that's his name the young one is so helpful and David has been there for years! John always Helped me with ...


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    Great customer service. John I believe that's his name the young one is so helpful and David has been there for years! John always Helped me with a smile and always kind.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • SERVICE

    WHEN MAKING APPOINTMENT FOR SERVICE, I SPECIFICALLY TOLD THEM THE WORKS WITH TIRE ROTATION AND BALANCE. AFTER AN HOUR AND A HALF BEING THERE, THEY...


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    WHEN MAKING APPOINTMENT FOR SERVICE, I SPECIFICALLY TOLD THEM THE WORKS WITH TIRE ROTATION AND BALANCE. AFTER AN HOUR AND A HALF BEING THERE, THEY CAME BACK AND SAID BALANCE WAS NOT WRITTEN DOWN, EVEN THOUGH I MADE SURE TO DOUBLE CHECK THE APT WHEN I CHECKED IN. I REMADE AN APT TO HAVE 2 TIRES BALANCED FOR A SPECIFIC TIME TELLING THEM THAT I HAD TO BE AT WORK THAT MORNING AND WAS ASSURED THAT IT WOULD BE DONE IN PLENTY OF TIME. ONCE I CHECKED IN, AFTER THEY FINALLY FOUND WHERE MY CAR HAD BEEN THERE BEFORE (1 WEEK BEFORE MIND YOU), I WAS ASKED IF I WAS DROPPING IT OFF OR WAITING. I REMINDED THEM THAT I HAD TO BE AT WORK IN A LITTLE OVER AN HOUR AND WAS TOLD THAT IT WOULD PROBABLY TAKE LONGER THAN THAT TO BALANCE 2 TIRES! THIS DEALERSHIP IS NOT WORTH THE TIME AND EFFORT TO TRY AND SCHEDULE ANYTHING TO GET A JOB DONE EFFECTIVELY AND ON A TIMELY FASHION!! I WOULD ABSOLUTELY NOT RECOMMEND THIS DEALERSHIP TO ANYONE AND BEING NEW IN TOWN TO STILLWATER, I WILL BE FINDING ANOTHER DEALERSHIP TO TAKE OUR 4 FORDS TO.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Teacher

    Great customer service. John I believe that's his name the young one is so helpful and David has been there for years! John always Helped me with ...


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    Great customer service. John I believe that's his name the young one is so helpful and David has been there for years! John always Helped me with a smile and always kind.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Service Department!

    Thomas Ford has a great service department. They get job done correctly the first time and make an extra effort to explain repairs or needed servi...


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    Thomas Ford has a great service department. They get job done correctly the first time and make an extra effort to explain repairs or needed service. I have been taking my cars and trucks there for more than 20 years and never had a problem.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Service

    Have used this dealership for many years. Purchase both new and used vehicles and have always have consistent, friendly, reliable service every ti...


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    Have used this dealership for many years. Purchase both new and used vehicles and have always have consistent, friendly, reliable service every time. Also use for all of my mechanical needs from the most basic oil changes to major repairs and have NEVER been disappointed from the friendly people who schedule appointments, to the service departments that always explains everything in detail. Fantastic dealership!!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Vehicle service - Shock absorber replacement

    Took my 2011 Ford Fiesta in to replace rear shock absorbers. Service people and Dealer went the extra mile to replace the parts under warranty. Mu...


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    Took my 2011 Ford Fiesta in to replace rear shock absorbers. Service people and Dealer went the extra mile to replace the parts under warranty. Much better experience than I initially expected.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Excellent service, facilities and employees

    Excellent service and done in a timely manner. Waiting area is large with plenty of seating, TV and reading material. The waiting area and rest ro...


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    Excellent service and done in a timely manner. Waiting area is large with plenty of seating, TV and reading material. The waiting area and rest room is always very clean. They offer coffee, soft drinks and water while you are waiting. There are times when they have a shuttle if you need to leave your vehicle and go somewhere. If you have to bring your vehicle and leave in the evening, their key drop is well kept so you have no trouble at all. We have been very satisfied with the work on all three of our vehicles. The employees are very courteous and helpful.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Highly Recommended

    I have lived in the Stillwater area many, many years now. I have come to trust buying and servicing my vehicles at Thomas Ford, in Stillwater. Mor...


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    I have lived in the Stillwater area many, many years now. I have come to trust buying and servicing my vehicles at Thomas Ford, in Stillwater. More times than not it is the service department that keeps you coming back, for the routine checkups and problems that arise with the age of the vehicle. You see the same faces and talk to the same people to the point you can call them your friends. I have come to trust their advice on my vehicles and my grown children's vehicles, to the point the other day I called them up for some advice. They didn't have to take the time to talk to me several times that day, for a vehicle that wasn't even in Stillwater, but they did. I am not in the habit of writing reviews, but because of the last service with them I just wanted to say a special "Thank you to Tim and David, in the service department, for always being nice, friendly, and knowledgeable."

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Dependable!

    I have been taking my mustang here for the past 3 years and have never been dissatisfied with my service. They do a great job and are so welcoming...


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    I have been taking my mustang here for the past 3 years and have never been dissatisfied with my service. They do a great job and are so welcoming!! Plus they work really well with Ford Rewards Program and have saved me money! They have always done quality work and had a smile to share!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Feels Like Family

    My family and I have been doing business with Thomas Ford for many years. After having experienced many other dealerships as far as new sales, use...


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    My family and I have been doing business with Thomas Ford for many years. After having experienced many other dealerships as far as new sales, used sales, maintenance and just being able to go in and ask what sometimes may be a stupid question, the awesome people at Thomas Ford are always there for you. That goes for everyone from the owner(s), sales people and office staff to every one of the mechanics/detail people. Even when we are not looking for something new, I.E. cars for our kids, they are still very interested in helping us find what we need. Also, if you buy a non-Ford used vehicle from them or have one already they are more than happy to do service and/or repairs on it. If a repair is something they don't feel comfortable with, they will be honest with you. It is always an enjoyable experience any time we walk through their doors. They treat you like family.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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