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My engine light went on (again), so I checked online for the soonest appointment: 3 weeks out if I needed a loaner, needed a courtesy ride, it was 2.5... weeks out. I Really? I can imagine it happens sometimes that there is a wait. Sadly enough this is the 3rd time in 1.5 years I have to wait weeks for an appointment. The other 2 times the problem was the same: the engine light came on, so I am not sure how good the repairs were done. I wonder why they do not have more loaners, more courtesy rides or in general more staff to repair the cars. This does not even make sense to me. The lady on the phone tried to tell me the long wait was because of Covid however this has been the same problem the other times and there was no Covid. She also told me I could bring the car in as a walk-in but they were 2 days behind so I would not have a car for at least 3 days as there were no loaners for the next 3 weeks. I used to live in a different state (Nebraska) and bought a Range Rover from the Land rover garage in Omaha. Service was excellent! They would come and pick up my car from my home or office and leave me a loaner, appointments were ALWAYS within 3 days of me calling, often it was the next day. It is the Las Vegas location that sucks. I wish there were other options but Reno is just too far away, so I am stuck until I decide to buy a different car and it sadly will not be a Land- or Range Rover. I love the car but hate the service here in Las Vegas and a car is not worth the annoyance.
Excellent dealership to work with. Aa dealership you can trust. I was able to get the same car at this dealer for a thousandd dollars less, a better warranty... and self-service contract for less and my financing was 3 points lower. A big savings and got a better car than what Auto Nation could do. In facf auto nation tried to sell me a car that was not inspected and serviced properly. Land Rover Jaguar was exceptional.
Kevin Kesick our sales guide was a pleasure to work with. We usually dread the car buying process. But he made our experience very easy and pleasant. He... is professional and courteous and listens.
I sent an email inquiry about a vehicle I saw online, within 5 minutes from the time I pushed send I got a call from a manager name(Clete) who was very... helpful and set an appointment for me to come see the car later that same day. He also told me he would give my information to one of the sales people to help me moving forward. Less than 20 minutes later I got a call from the salesperson (Sibel) who quickly sent me additional pictures and information on the vehicle. She was efficient, informative and went out of her way to make sure I was taken care of while also helping other clients. The facility and the people there are great. I would definitely do business with them again.
The customer service I have experienced in the last 3 years owning a vehicle I purchased here has been nothing short of a nightmare. They do not care... about customers whatsoever. Unfortunately, my vehicle has had NOTHING but PROBLEM after PROBLEM. To add insult to injury, it never fails that the service department is there to be completely incompetent, disorganized and over promise and under deliver. Don't even waste your time talking to the service manager Chris, he is the biggest problem with their service department. To even call him a manager is a joke. Every time we have called to bring my car in for the countless problems it has had, they have no record of my appointment, no clue why I'm there and we have to fight tooth and nail to receive just the most basic of "customer service". Honestly, the convenience store staff near my office provide customer service far superior than Chris and his sorry excuse of a service department at Land Rover Las Vegas. If you are in the market for a luxury vehicle and are a Las Vegas local, I would strongly encourage you to look elsewhere. This is the only Land Rover dealer in the valley and they will treat you like garbage because they know you have no where else to go (within a reasonable distance). Purchasing my Range Rover Evoque from this dealership is hands down the biggest regret in my entire life.
Service advisor states that Range Rover vehicle ownership always requires the need to add antifreeze to the vehicles. I was also informed to live with... the squeaking breaks as I reverse. These two items are normal in owning a Range Rover vehicle.
I can't say enough about Chris that took care of my Jaguar. He did everything possible needed to repair my car. Gave me options. no hidden fees. was EXCELLENT.... I would highly recommend them. Don't take your foreign car anywhere else PLEASE. Thanks Chris.
Never any loaner vehicles for a luxury vehicle service place. I paid $90K+ For this car at this dealership and it’s the only service place for RangeRover... in southern Nevada. The biggest issue is how little they care about the customer after you purchase a vehicle. They never have enough loaner vehicles, but the damn car almost obligates you to get a 3-6month service check. So the math, I’ve been at this dealership/service center more than I was with any other car, yet they refuse to address this issue. If you’re, why aren’t you investing in Las Vegas customer satisfaction? Get more loalaners so that the Audi and Mercedes customers stop laughing at RANGE ROVER CUSTOMERS for having to take a LYFT every 3months!i
It took multiple days for me to receive an email response. I called and left a message and was never contacted back.
Cannot say enough great things about my experience with Land Rover Las Vegas. We have worked with both John Clough in Service, and Charles Anderson in... Sales -- both are outstanding. John has consistently gone above and beyond to make sure we are satisfied customers, with great communication from start to finish. I met Charles through a unique situation when we were in an unfortunate accident in our brand new LR4. Charles made the purchase of our new LR4 (our second in 8 months!) as seamless as possible, even offering to come to the house to help set up the garage remote in the vehicle, or anything else that we needed. Top notch experience, and I would absolutely buy from LRLV again. A+++++ experience.