Empire Chevrolet Buick

4.6 out of 5 4.6
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 8:00 AM - 3:00 PM

Empire Chevrolet Buick Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2018

Empire Chevrolet Buick offers a friendly, pressure-free sales experience. But we don't stop there. Our award winning Ser

...

vice Department is comprised of veteran ASE Certified Technicians offering professional GM Certified Service. The same is true with our veteran Certified Service Advisors, GM Parts Team and Body Shop Technicians. When you do business here, you'll feel comfortable knowing the same people will be here to take care of you time and time again. Please allow us the opportunity earn your business!

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
24 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 4.0 out of 5
    May 15, 2019

    Employees are friendly and helpful. Labor prices are very high. Breaks are working well. Still have traction light and anti-clock lights on and hopefully... that can soon be corrected. I have had several Buick owners to tell me they constantly have trouble with these same lights. Code to fix red light showing battery coming on occasionally could not be located These lights seem to have no interference with the operation of the car,but are very annoying to me because I am in constant fear that they do mean something eventually is going bad.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thank you for the high star rating and positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the... case during your service visit. We will be sure to pass along your comments regarding the service lights that are still on to the team to improve for the future. If you have any additional recommendations for how we can better serve you in the future, please feel free to reach out! We hope to see you again soon. Safe travels!

  • 5.0 out of 5
    April 3, 2019

    Excellent customer service. Staff are always kind and helpful.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we're glad to hear you enjoyed your visit. If you're ever in need of more help, please let us know!

  • 5.0 out of 5
    January 24, 2019

    Good service & friendly. Waiting area is a bit smokey so do have to deal with smell unless wait outside.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Empire Chevrolet Buick as your first choice for all your automotive needs! We do hope we can be of assistance in the future. Ta...ke care!

  • 5.0 out of 5
    January 19, 2019

    Car would not start. Mystifying problem. After lengthy investigation they determined that my daughter had somehow gotten a tank full of E85 fuel which... ruined the fuel pump.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad everything was completed to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.

  • 5.0 out of 5
    December 7, 2018

    I am very pleased! All work was done as requested. Great Job!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 22, 2018

    The service Dept. are well on their toes,I highly rate them for each & every time I have had my Impala serviced there.Steve, has surely got the best... public relations of all ! He makes sure you are happy with this dept. through your visit !

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 31, 2018

    Took my Silverado in for A/C service/repair yesterday. After quite a while and $160 later, my A/C does not work. Called today and could not get a call... back. I walked around the lot 3X looking at new vehicles as I am in the market for a new one and not once was I approached and offered assistance. You guys list out TWICE yesterday PLUS you earned this review.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 22, 2018

    Always helpful and more than accommodating. So glad I chose to do business with this dealership.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 1, 2018

    Fast, friendly and efficient. Nelson, Steve, Doug and team are always great to work with.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 25, 2018

    Great experience I was extremely satisfied with the entire process

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews