East Tennessee Nissan

3.1 out of 5 3.1

Reviews

3.1 out of 5 3.1
95 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    July 13, 2019

    This Dealership advertises their cars as "Certified Pre-owned" and when you get there they tell you it is qualified for Certified and then wants to charge... you another $895 and use it in their negotiations. Completely rigid, unlike any other dealership I have ever experienced and I have bought many cars.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 2.0 out of 5
    June 10, 2019

    Ask for a oil change and tire rotation ,that is all! I did receive an oil change and was charged for both oil change and a tire rotation! So here’s the... rest of the story, I always Mark the tires L.F ,R.F , they didn’t rotate the tires! Period end of story! When I called he told me they probably couldn’t, because the best tires should be left on the rear of a fwd vehicle? So I called Goodyear,who I worked for for a little over eight years! They said rotation is the life of the tires,that who ever told me that didn’t know what he was talking about! I agreed! Todd read up on your tire recommendations and then speak! Only then!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • December 4, 2017

    East Tennessee Nissan is exceptional! Our salesman, Bobby, was outstanding. He was very helpful and friendly and we never for a second felt pressured by... him. We told him what we were looking for and what we could afford and he worked with the amazing sales manager to make it happen. East Tennessee Nissan is the only place we will go for vehicles now!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for the kind words and feedback! We look forward to seeing you again.

  • 1.0 out of 5
    February 14, 2019

    After an inquiry about a vehicle, I made an appointment to go there. Was sent an email, with the sale price, only to be told upon arrival...it was a mistake,... and that is what the disclaimer in the ad is for. I drove an hour, wasted my time, all for an insultingly feeble excuse for getting me there.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so sorry to read this. We will make sure it does not happen again.

  • 4.0 out of 5
    January 26, 2019

    I was looking for a used Nissan Versa Note....they had one listed on their website for $ 11,458....which I thought was a good deal. Had an excellent test... drive, and was given a fairly good price on my trade in. However when all was said and done...they had charged me not...$ 11,458 ...which their ad had as the selling price...but rather they had charged me $ 12,308, without any explanation. I feel like I have been given a bait and switch deal on the price.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to provide us with your feedback.

  • 1.0 out of 5
    January 14, 2019

    Sold me a truck $8000 more than I should have paid. Now I’m stuck with a vehicle I hate. Have good credit and income but when I went to trade in , dealership... told me I’d need a second co signer. Stuck now for the next 18 months. PURCHASE ELSEWHERE.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are sorry to read this, Jodi.

  • 4.0 out of 5
    December 11, 2018

    Awesome service from T.j. Thank you for the beautiful Nissan Rogue.Financial was awesome too couldn’t expect anything better. Will buy here again for next... purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the feedback, Jackie!

  • 1.0 out of 5
    October 5, 2018

    Was quoted 3 different prices on same car, when a practical deal was struck I was told that we were not even talking about the same car and the car in... question had the wrong sticker in window.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We explained to Mr Aaron upon arriving when he asked about the price on the vehicle that we have just added accessories to several of our vehicles in ...inventory and that the salesperson had just put the wrong addendum in the vehicle he was looking at. We were even willing to discount the vehicle for Mr Aaron but he was not interested in the vehicle anyway.

  • 5.0 out of 5
    September 6, 2018

    I really enjoyed visiting your car dealership, today. Ted Powell and his boss Shannon made my car purchase experience exceptional. Thank you for your... honesty and patience!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much, Misty!

  • 5.0 out of 5
    July 25, 2018

    This was my very first brand new car and I really appreciate the help of my salesman Ted! He helped me find something in my budget and test drive a couple... of different cars to find what was just right for me. Thanks Ted!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much!

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