Reviews
The service department is top notch. My service advisor...
The service department is top notch. My service advisor Todd kept me informed all the way through the process- from informing me how to set up a tow call on a Friday morning, to calling me on Saturday morning to tell me what the problem (s) were, to calling me back later that same day to let me know that my car was ready. The service department is just another extension of the customer first attitude that emanates from Mr.Marsh through all of his employees we have dealt with in the last year.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting us with your vehicle, Doug! We appreciate the opportunity to get your car running like new. Please let us know if there is anything else we can do for you. Drive safe!
As always have been a customer for quite some time and...
As always have been a customer for quite some time and besides their excellent service in the shop, the staff is incredible, especially Wendy. She’s wonderful and so kind. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank YOU for the review. We look forward to seeing you again soon!
Connor was great! Friendly, knowledgeable and helpful....
Connor was great! Friendly, knowledgeable and helpful. Did not push needed work hard but gave me the information to make an informed decision. I enjoyed dealing with him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to hear it! Thanks for choosing us!
Sara was wonderful to work with. She kept in contact with...
Sara was wonderful to work with. She kept in contact with us every step of the way. She even coordinated with our insurance when the repairs took an extra day so we could keep the rental. Thanks Sara!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the kind words! Our service technicians work hard to provide a quality customer experience and we're glad to hear they succeeded. Let us know if there is anything else we can do for you. We hope to see you again soon!
Fun dealership to visit. Has a large selection of...
Fun dealership to visit. Has a large selection of vehicles to look at. Helpful and friendly staff. Seems like I got a fair deal in the end.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on the new car! We're so happy to hear you had a great experience. Feel free to reach out if you have any additional questions, as we'll be happy to answer them.
This is my second Kia Optima purchased from Jim Marsh....
This is my second Kia Optima purchased from Jim Marsh. The first one lasted 9 years and 220,000 miles. I am enjoying my new K5.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That’s wonderful to hear. Thanks so much for leaving us a review. Please let us know if we can help you with anything else.
Amazing. Cash was attentive. The experience was...
Amazing. Cash was attentive. The experience was wonderful. We were shown all options that were available. Very knowledgeable on the specs of the vehicle during the test drive. Were explained all of the warranty benefits.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review! We're pleased to hear you had such a great experience. Congratulations on the new car and feel free to reach out if you have any questions we can answer. Drive safe!
My family and I have purchased several cars from this...
My family and I have purchased several cars from this dealership. Cash has sold us all of our cars. He is an outstanding person who we have found to be honest and caring.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review! We're pleased to hear you had such a great experience. Congratulations on the new car, and feel free to reach out if you have any questions we can answer. Drive safe!
Ron was very friendly, knowledgeable, and professional....
Ron was very friendly, knowledgeable, and professional. He made sure I got the best deal and didn’t try to hide anything from me. He was honest and upfront and had great communication.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the 5-star review! We're so glad you chose to work with us. Please drive safely, and feel free to reach out if you have any additional questions. We look forward to working with you again.
Dropped my Soul off for service afterhours. Car was...
Dropped my Soul off for service afterhours. Car was finished and ready to go by noon. Great experience and that's why I buy from Jim Marsh
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing us to service your vehicle! We appreciate your business and look forward to your next visit. Please let us know if there is anything else we can assist you with. Safe travels!