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Jim Marsh Kia

(946 reviews)
Visit Jim Marsh Kia
Sales hours: 8:00am to 9:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:00am–9:00pm 7:30am–5:30pm
Tuesday 8:00am–9:00pm 7:30am–5:30pm
Wednesday 8:00am–9:00pm 7:30am–5:30pm
Thursday 8:00am–9:00pm 7:30am–5:30pm
Friday 8:00am–9:00pm 7:30am–5:30pm
Saturday 8:00am–8:00pm 8:00am–12:00pm
Sunday Closed Closed
2025 state dealer award
View 7 awards
2025 state dealer award 2023 state dealer award 2020 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (855) 576-5593 (855) 576-5593
Used (866) 662-8933 (866) 662-8933
Service (866) 662-8936 (866) 662-8936

Reviews

(946 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Marsh Kia from DealerRater.

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Took our Kia in for a recall issue. Great customer...

Took our Kia in for a recall issue. Great customer service with Todd and Gage in the service department! Friendly atmosphere! Very clean dealership! If anyone needs a good quality dealership or in need of a new vehicle Jim Marsh Kia is the go-to place! Thanks to everyone involved in making this facility top-notch!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Ms Keene kept me well informed. Her communication skills...

Ms Keene kept me well informed. Her communication skills were outstanding and more than timely. Great professional skills with a exceptional personality. Body Shop, Thanks for job done well and timely.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Made an appointment with Todd at the Service Center...he...

Made an appointment with Todd at the Service Center...he is always helpful and polite. Then went to parts department and met up with Warren very polite and helpful regarding the part I needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Roger was patient in showing me the special features In...

Roger was patient in showing me the special features In my new vehicle. About Khan, he is very persistent in getting my business and I agreed to the terms he promised me, but when I came to Finance, the promised deal was changed, from 72 months, was changed to 75, from 2.99% APR was changed to 3.50%. I felt like I got ripped off blind.. somewhere!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Smooth and easy transaction. They were fair on both my...

Smooth and easy transaction. They were fair on both my trade-in and the price of the new vehicle. I would highly recommend them if you are looking for a Kia. It was worth the drive from Henderson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Was a good experience overall. My salesman and the...

Was a good experience overall. My salesman and the management team were able to work with me throughout the process. I would recommend them if your looking to buy a Kia to come to this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I appreciate the time that Todd took to keep me informed...

I appreciate the time that Todd took to keep me informed on the part that was very hard to come by for 2 months. I never had a problem with the service department or Todd. My prior survey was meant to show disappointment in Kia Manufacturing for not having the regulator in the first place and for not knowing when that part would be available.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Ron was great he let us test drive several vehicles so it...

Ron was great he let us test drive several vehicles so it was easier to select exactly what we wanted Until we got to the sales part but that's pretty typical of car dealerships

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Jim Marsh Kia was prompt, professional and friendly! I...

Jim Marsh Kia was prompt, professional and friendly! I would highly recommend anyone in the market for a new vehicle to check out Jim Marsh!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Referred to by a friend. Will continue to go back every...

Referred to by a friend. Will continue to go back every time we need a car. Mr. Bolun Zhang was the most professional and understanding sales person I have ever dealt with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.