Advantage Ford Lincoln

Reviews

3.7 out of 5 3.7
42 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    June 25, 2018

    Friendly, courteous and efficient with a pleasant waiting area and attractive showrom.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 21, 2018

    I like the service that was offer at Advantage Ford Orlando, Patricia, and Bob was very pleasant people to do business with. They make you feel like one... of their family members. I would recommend my family and friends to do business with them. Good Job!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hazel Baskett, we appreciate your feedback of our Staff's outstanding service! Your recommendation means so much to us and we're so happy to... have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

  • 1.0 out of 5
    April 24, 2018

    Drove truck to dealership for cam phaser replacement they told me 2800 and week to repair. 5 weeks being in their shop and they tell me the engine now... has a bad knock in it which it did not have when I took it there but knock occurred after they took it apart and put it back together now they inform me I need a new engine 8-9000 dollars and they tell there is nothing they can do. General manager does not have the common decency to speak with or meet me concerning ruining my engine in the truck.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    James, thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn th...at you had anything less than a stellar experience with us. Please give us a call at (252) 492-5011 and we will do our best to make this better. We hope to hear from you soon.

  • 5.0 out of 5
    April 10, 2018

    Great experience fast quick efficient service Great quick fast efficient service. Very quick and responsive

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jenny, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anyth...ing else we can do for you! Safe travels!

  • 5.0 out of 5
    January 31, 2018

    Good service quick good qick service good quick service

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jenny, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!

  • 1.0 out of 5
    January 24, 2018

    I have had my truck at Advantage for at least 5 days now. The first couple days they forgot to order the part. So I pick up the truck until the part... arrives. I bring the truck back a week later for them to tell me there diesel mechanic is not qualified to change a valve cover gasket. Not to mention I waited 3 month just to get an apt with this under qualified mechanic. My wife bought her car from y’all and the service to sell was not bad cause y’all want to make a dollar. Trust me no one I know will be back there because apparently you can’t fix a thing an oil changes take you two an a half hours so thank you for the quality service.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar... experience here at Advantage Ford Lincoln, Inc.. We would like the chance to talk to you further so please do call us at (252) 492-5011 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    September 21, 2017

    The staff is always courteous and respectful. I go there for every oil change! I have already recommended Advantage Ford to friends.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for always coming back to see us for your oil changes, Margaret! Check our social media pages to stay in the loop on product news and updates s...o we can help you again on your next visit!

  • 5.0 out of 5
    December 28, 2016

    I have heard mixed reviews personally over the past few years and honestly this is truly one of the best dealers in the area. Chris from parts is very... professional and is extremely knowledgeable. He knows many suppliers in the area and will always go above and beyond to make sure the customer is satisfied. The service center is frequently booked, so sometimes it may be difficult to get scheduled in quickly but it is truly worth it. I would definitely call in advance to get service scheduled. The shuttle driver is very friendly and knows the area very well. I see him around town and is a great representation of Advantage Ford and of Ford Motor Company. I genuinely feel the service team here goes above the calling of duty to make sure their prices are competitive and customers are satisfied.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    The_cre8r, thank you for your kind words and congratulations on your new vehicle! Check our social media pages to stay in the loop on product news and... updates so we can help you again on your next visit!

  • 1.0 out of 5
    December 27, 2016

    Very slow poor service. Cashier has poor attitude. Won't be back

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you, Mike, for sharing this recent experience with us. Our manager would like to help turn your lackluster experience around. If you're willing,... please contact our manager at (252) 492-5011 to discuss what we can do to help.

  • 5.0 out of 5
    December 11, 2016

    I would recommend Advantage Ford in Henderson North Carolina to anyone.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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Advantage Ford Lincoln

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