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Always a positive experience. The staff is friendly and seems knowledgeable, the facility is clean and they offer shuttle service.
Easy to get an appointment and the service team is always friendly and helpful.
Don’t Buy Here
We bought a brand new truck and when it hit 4,900 miles it started popping and jumping like something was slipping. We were just outside of Harrison, AR and limped it back to Wood Chevrolet. We called Nunnally at 2:30 on 03/13 and they informed us we would have to wait til Monday to get a loaner vehicle because service was closed. The GM was there, going on test drives with customers, and he told the receptionist there was nothing he could do to help us. I asked her, so we are supposed to wait in Harrison til Monday even though we live in Bella Vista? The only other option was for us to pay for a rental car. They refused to help us after buying a $60,000 truck with them not even 4 months ago. We pulled up to Wood Chevrolet and they said they had the same policy but they were going to help us out because it wasn’t right to leave us stranded. Nunnally has lost our business completely and we will tell everyone we know how they treat their customers after the purchase is done. You should be embarrassed.
After the purchase of my new Silverado.
While the purchase experience was good not great their service department needs attention. Big dealership yet has one bathroom for their customers. Service advisors will be standing and not greet you. I told for almost 10 min without a how may I help you? They return your vehicle not the exact way you had it, for instance the seat was changed, the mirrors and small other things. Its my truck don't change anything on it. When they talk to you they look at me like could you hurry up so I could get back to chatting or playing on my cell phone. I could go on... The waiting area is outdated and has horrible furniture, There's no way they do the inspection as they say they do. I have personally done things that they are suppose to check and never did. So sadly I chose to go and give my business to the Cadillac dealership.
George Nunnally Chevrolet Service Department
Never a question about their service. It's the highest quality and most professional. Their service writers are the best pros in the business. Over many years of service with Nunnally Chevrolet, you get to know all their writers and the fact that they are really the best in the business. I highly recommend.
amazing services - Our sales person Jacob Gilmore was so professional and helpful in finding us our car - only went to look and ended up buying - great deals and the financing was a breeze - I would recommend Nunnally Chevrolet for great deals!!!
Stay far away from this dealership
Terrible Sales managers are very rude and they blocked my sale because I would not buy a warranty from them. The sales guys are ok but unfortunately you must deal with the managers
Service department at Nunnaly
I would like to take a minute to call out the service department at Nunnaly. These guys are great! I have had my vehicle with them for two years plus. Rick in service has been great to deal with over this time! They are always on top of their game and do great work. They are the reason I will be buying my next vehicle from this dealership. Service is where it is at..... Thanks guys for the attention to detail and the great customer service!
I guess they only help you when they want to
Stopped in at lunch to test drive three vehicles, and couldn't even get a greeting let alone assistance, and I saw three people sitting by themselves at their desks inside (they even looked out at us a couple of times), and there were two employees walking around the lot taking notes on a clipboard. And not one single person said, "Hello". There are plenty of other dealerships that are hungry for sales, especially during this time of year. I guess they'd prefer that I go to one of those to purchase my next vehicle.
Worked with Shaun Smith at the used lot. He was very professional, enjoyed working with him. There was a little confusion in difference in listed price on Cars.com versus what was quoted at the dealership. Not a big deal. Wish we could have made a deal, but also understand they deserve to make a profit. If we could have made a deal they could have made 14000 from my persepective. In all fairness they may have just needed to make more to make a real profit. All in all wasn’t a bad experience just didn’t make a deal. I’m not sure if I would recommend to a friend, I kind of like not messing around and just getting the this is what it is, if your looking to wheel and deal this isn’t the dealership for that, again just from my perspective. I also want to emphasize Shaun was very professional.