Clay Maxey Ford of Berryville

New 877-387-8539 Dealer Website
Used 877-475-6646 Email Dealer
Service 877-569-6265

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Reviews

Average Ratings

4.6
27 lifetime reviews.
  • Great Service

    The service was supreme as always but the customer service could use some fine tuning. This was the first time we had experienced the run around ...

    Dealer Response

    We are happy you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road.


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    The service was supreme as always but the customer service could use some fine tuning. This was the first time we had experienced the run around from the people behind the service desk but Ms. April would always shoot straight and the guy in her place now was not there to please the customer just to get the customer out of his hair. We was told that the injectors would be there on Thursday because they were out on Wednesday but on Friday afternoon the injectors were still not there except for one new one. The service guy needs to not story to the customer but the service itself was great and the problem was fixed but the hold up was the folks behind the desk.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are happy you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road.


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  • Oil change great service

    Just in for oil change and a couple of technical recalls. Fast efficient service. Very pleased.

    Dealer Response

    Hi, Sharon! We respect our customer's time and budget. We always strive to provide personable and excellent customer service. Thank you again for ...


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    Just in for oil change and a couple of technical recalls. Fast efficient service. Very pleased.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, Sharon! We respect our customer's time and budget. We always strive to provide personable and excellent customer service. Thank you again for the review!


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  • Good Service, Good Folks1

    The service was on time for my appointment, very professional and friendly! Keep up the good work!


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    The service was on time for my appointment, very professional and friendly! Keep up the good work!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Love my Escape

    Everyone was very nice and professional! Great job!


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    Everyone was very nice and professional! Great job!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Small town friendliness

    Everyone is friendly and ready to answer any questions. We trust them with our vehicles and their upkeep.


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    Everyone is friendly and ready to answer any questions. We trust them with our vehicles and their upkeep.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great experience

    The sales people were very helpful before and after the sale.


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    The sales people were very helpful before and after the sale.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service Survey

    Service Manager was helpful and polite. However, the appointment took somewhat longer than I had experienced in the past and expected. Additiona...


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    Service Manager was helpful and polite. However, the appointment took somewhat longer than I had experienced in the past and expected. Additionally, the lack of an attractive, comfortable waiting room out of the mainstream of constant traffic was both inconvenient and undesirable.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Spark Plug Change

    On Friday June 12th, I dropped my 2007 Ford F-150 off at Berryville Ford for a diagnostic check. It resulted in a need to change spark plugs to re...


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    On Friday June 12th, I dropped my 2007 Ford F-150 off at Berryville Ford for a diagnostic check. It resulted in a need to change spark plugs to remedy a miss in the engine. Although the final bill was $967 for a spark plug change (some of the plugs had to be extracted after being broken; I was made aware of this prior to the service), I was pleased with the professionalism and the service received from the technicians at the dealership. I will definitely be back for any service related issues.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • excellent service

    I had the oil changed at a very affordable cost on my Chevy cobalt and the mechanic noticed my brake pads were throwing rust and examined them to...


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    I had the oil changed at a very affordable cost on my Chevy cobalt and the mechanic noticed my brake pads were throwing rust and examined them to find they were needing to be replaced. The service tech gave me an estimate of how much it would cost to have them replaced and I very much appreciate your dealership going above and beyond to ensure your customers safety no matter what brand of vehicle they are driving.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Customer Satisfaction

    April was very helpful in getting my auto serviced. She is not "pushy". I feel that she is very concerned about customer satisfaction. Berryville ...


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    April was very helpful in getting my auto serviced. She is not "pushy". I feel that she is very concerned about customer satisfaction. Berryville Ford is a great place to do business.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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