Reviews
Very pleased with our experience with both the dealership
Very pleased with our experience with both the dealership and Tamara, our sales person. She accommodated all our needs, always helpful and great detail. A very pleasant experience overall.
Very pleased with our experience with both the dealership
Very pleased with our experience with both the dealership and Tamara, our sales person. She accommodated all our needs, always helpful and great detail. A very pleasant experience overall.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Tamara and the team at Gallatin Chrysler Dodge Jeep Ram provided such a pleasant experience for you. Thank you for sharing your positive feedback, and we hope you're enjoying your new vehicle!
Accurate diagnosis and quick turnaround.
Accurate diagnosis and quick turnaround. The service specialist was pleasant and communicated well during the service time
Accurate diagnosis and quick turnaround.
Accurate diagnosis and quick turnaround. The service specialist was pleasant and communicated well during the service time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear about your positive experience with our service team at Gallatin Chrysler Dodge Jeep Ram. Thank you for the kind words and support!
The service department was very helpful and took care if
The service department was very helpful and took care if everything needed and did it well below the expected wait time.
The service department was very helpful and took care if
The service department was very helpful and took care if everything needed and did it well below the expected wait time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our service department at Gallatin Chrysler Dodge Jeep Ram exceeded your expectations with their efficiency and helpfulness. Thank you for sharing this positive feedback!
Everyone involved with my trade, purchase and finance
Everyone involved with my trade, purchase and finance worked very hard to complete this transaction.
Everyone involved with my trade, purchase and finance
Everyone involved with my trade, purchase and finance worked very hard to complete this transaction.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Gallatin Chrysler Dodge Jeep Ram, we are always thankful for positive feedback from our customers. Thank you!
They went above and beyond to ensure everything was
They went above and beyond to ensure everything was perfect. Happy with my new wrangler!
They went above and beyond to ensure everything was
They went above and beyond to ensure everything was perfect. Happy with my new wrangler!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear you're happy with your new Jeep Wrangler! We wish you many safe and happy miles ahead – thank you for sharing and for choosing Gallatin Chrysler Dodge Jeep Ram. We hope to see you again down the line!
Service manager couldn’t be bothered to return a call
Service manager couldn’t be bothered to return a call after 3 messages were left. Dealership changed owners and new owners won’t honor the lifetime powertrain warranty from the previous owner.
Service manager couldn’t be bothered to return a call
Service manager couldn’t be bothered to return a call after 3 messages were left. Dealership changed owners and new owners won’t honor the lifetime powertrain warranty from the previous owner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about the communication issues and warranty concerns you've experienced. We strive for seamless transitions during ownership changes, so it's disappointing to learn we've fallen short here. Please reach out directly so we can address your situation more thoroughly and find a resolution that works for you. Thank you, Austin Janco - Service Manager - austin.j@gallatincdjr.com
I am not happy with sales.
I am not happy with sales. Was not given 2nd key fob for new truck. As a first time new vehicle buyer, have always bought used, I wasn’t aware that new vehicles come with a 2nd fob. Only after bringing it into service after a month of buying it was I made aware that I should have received 2 fobs. When I contacted my salesman he made it sound as though I must have lost it and should have asked for it that day or next. Now I’m told I may have to pay a small fee if the 2nd fob is more than the $500 they cover. I should have received it first day but I definitely did not receive it. I was handed only 1 fob. Went to dealership this morning and talked with finance mgr and it has been resolved successfully as of this morning. Thank you!
I am not happy with sales.
I am not happy with sales. Was not given 2nd key fob for new truck. As a first time new vehicle buyer, have always bought used, I wasn’t aware that new vehicles come with a 2nd fob. Only after bringing it into service after a month of buying it was I made aware that I should have received 2 fobs. When I contacted my salesman he made it sound as though I must have lost it and should have asked for it that day or next. Now I’m told I may have to pay a small fee if the 2nd fob is more than the $500 they cover. I should have received it first day but I definitely did not receive it. I was handed only 1 fob. Went to dealership this morning and talked with finance mgr and it has been resolved successfully as of this morning. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The service department is still great, but since the new
The service department is still great, but since the new ownership the sales department is not great. Nothing like it used to be under the Gavin management. Like I said the service department is still great, and my recent dealings with Collin in the service department was great.
The service department is still great, but since the new
The service department is still great, but since the new ownership the sales department is not great. Nothing like it used to be under the Gavin management. Like I said the service department is still great, and my recent dealings with Collin in the service department was great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us. We're glad to hear that the service department, especially Collin, continues to meet your expectations at Gallatin Chrysler Dodge Jeep Ram. We appreciate your input on the sales department and will take it into consideration as we strive to improve under new ownership.
Outstanding job!
Outstanding job! Very helpful. Had a maintenance package I had questions with and they were able to assist.
Outstanding job!
Outstanding job! Very helpful. Had a maintenance package I had questions with and they were able to assist.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're glad to hear our team at Gallatin Chrysler Dodge Jeep Ram was able to assist with your maintenance package questions. We appreciate the feedback and are here if you need anything else!
Morgan in service was great to work with.
Morgan in service was great to work with. She helped manage some vehicle issues we were having with a recently purchased used car.
Morgan in service was great to work with.
Morgan in service was great to work with. She helped manage some vehicle issues we were having with a recently purchased used car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Morgan provided excellent service and helped resolve your vehicle issues at Gallatin Chrysler Dodge Jeep Ram. Thank you for sharing your experience with us!