Great America Ford

4.1 out of 5 4.1

Reviews

4.1 out of 5 4.1
18 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 2.0 out of 5
    August 21, 2019

    I was presented a contract different than what I agreed to and $900 worse for me. When I got home and realized I didn't know my door key code, they told... me to go to another dealer to get it. Salesman used profanity. They sent me away with an empty tank.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 29, 2019

    Great Service, Great Vehicles, Great Prices, Great Deals

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 6, 2019

    Absolutely loved the model they found for me and how well they took care of me during the process. Would defiantly recommend to others in search of their... perfect vehicle!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Congratulations on your new vehicle, Emiliano! Thanks for the review! We're happy to hear that you were satisfied with your purchasing experience. Let... us know if there's anything else we can do for you. Have a nice day!

  • 5.0 out of 5
    March 28, 2019

    Bought a Raptor over internet/phone. Whole process went smoothly with trade in and delivery of truck.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    James, thank you for your kind words and congratulations on your new Raptor! If there is anything else we can do to assist you, please let us know! Ta...ke care!

  • 4.0 out of 5
    March 28, 2019

    Would have gotten 5 stars all the way across, but they sold me a used vehicle that had to have the oil changed, and I had to pay for it. Less than a week... after buying vehicle check engine light came on and they took care of that with no issues whatsoever.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 27, 2019

    Love this place, will buy my next vehicle there,great people there

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 13, 2019

    They were extremely friendly, knowledgeable and helpful. Cant say enough good about this dealership

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Arthur, thank you for your kind words! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the fu...ture!

  • 5.0 out of 5
    December 25, 2018

    Enroute from Liberal, Ks to Amarillo, Tx and pulling a loaded 34' Gooseneck Trailer, the check engine light followed by low fuel pressure. Stopped at... the Ford Dealer in Guymon, Ok. Their service department immediately evaluated the problem, determined the problem to be a contaminated fuel filter and replaced it. I didn't even have to unhook my trailer. Lalo Garza and his service team were very professional, understanding and immediately took care of my problem and got me back on the road. If we were closer, they would have all of my business.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 2.0 out of 5
    November 1, 2018

    Took my 2018 F-150 in for tire issues that Goodyear is willing to replace/prorate for uneven wear and sidewalk issues with only 6,800 highway miles . The... service department told us that the tire issues were from “curb strikes”, it needed an alignment (which they do not do) and that my brakes were already 40% worn WITHOUT ever removing tires from the truck. Then told me that it was going to be over $150 for check and oil change and told me that truck takes a quart more oil than it does and did not rotate the tires. I also told them the truck lurches forward in cold start. I was told that the transmission linkage was checked, because it had already had an issue before we bought it, which was not disclosed. I am not the only one having issues with my new vehicle and getting no help. I appears this dealership specializes in buying damaged vehicles from other lots, fixing them cosmetically and passing them as 100% vehicles. Highly disappointed from hometown dealership.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    September 12, 2018

    Do not buy from them. Bought Mercedes AMG GLS 63 with an agreed price of $94,000 out the door which included delivery and Taxes/licensing. They didn't... pay all the taxes to my local tax office. I called and talked with Steven (guy in charge of taxing), Sale mgr, and even owner (Lee) about the issue. They informed me that their computer "miscalculate the amount of taxes" , and Lee tried to explain to me that different state/county have different tax code.... Well as a buyer am I supposed to know them? The out of door pricing included all that already, it is the job to the dealership to figure all that TTL out when they give the final price on the sheet. Because of their "computer" error there is a remaining tax balance of $1,595.27 that must be paid to my local Tax Assessor... Owner refuse to pay the remain balance and sale mgr threaten to take back car if I wanted (hmm didn't he not know that I pay him the full amount already?) Bad way to do business at this dealership. Disappointed that there is no principle and honesty here. BEWARE. will definitely not buy or recommend them again! The only thing that was good at the dealership was Abel (the sale rep)...he was professional and had great communication with him.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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