Jack Bowker Ford Lincoln

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
123 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    July 4, 2018

    This place is a joke. We bought a twenty thousand dollar plus truck had it less than a week and it broke down while we were on vacation. Long story short... we were told it needed a NEW engine. From there on out their staff would not call us back to give us any updates or answers. Was told later they were told not to talk to us. We later made a deal to pay half of a NEW engine which we agreed to. Got it back today (on an empty tank gas light on) over a month later to find out they put a used engine in it which supposedly cost over seven grand. I requested the truck be trailerd back to us which Jay agreed to but that didn’t happen. Jay told his boss he didn’t “remember” us talking about that. Called today and they would not tell us the purchase price of the used engine. Told us we purchased a “used” vehicle and that was that. Glad to know we can travel and spend thousand of dollars to get screwed over by Oklahoma’s finest car dealership. I wouldn’t recommend this place to my worst enemy. Buyers beware. Report to BBB. Don’t buy used junk from them they will screw you over. Don’t get a mechanic to look at their used cars get an attorney.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    6 people out of 6 found this review helpful. Did you?
  • 2.0 out of 5
    August 24, 2017

    Purchased a truck and an extended warranty on the motor and drivetrain. The truck was a 6.0l diesel which are known to fail. Dealership told me not to... worry about the motor. Less than a year the motor needs replaced after driving roughly 15,000 miles. Dealership says warranty company won't cover to replace it. Warranty company says normal wear and tear. Dealership proceeded to tell me it's bad luck. I hauled the truck home.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Chris, we always strive to do 100% for all of our customers so we?re disappointed to hear of your negative experience with us. We would appreciate the... opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact us at customer.care@jackbowkerford.com at your earliest convenience and we will do our best to make this right.

  • November 3, 2016

    The transmission on my 2011 Lincoln went out while I was at Burger King. Called my daughter in Tulsa and we decided to call AAA and get it towed to Jack... Bowker Ford-Lincoln. The service department employees, Jimmy Neilson and Gary Foster, were "johnny-on-the-spot", diagnosed the problem and told me that it might take a while to get it fixed! Then the sweet and thoughtful gal that gives out the loaners, gave me a Lincoln SUV that had the gear shift in it, because that is what I was used to! Very thankful for small favors! Then to my surprise, Jimmy calls me the next week on Friday and says my car is ready! What a neat surprise!!! Been on the go ever since!!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 9, 2017

    This is a highly professional team and I am always thrilled to deal with Jack Bowker Ford Lincoln. They will always be tops in my book.

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    Does recommend this dealer
    Came in for service or repair
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    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 31, 2017

    Service was professional and very timely. Completely satisfied. Service was excellent.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 22, 2017

    Great service. The service department was right on time for the appointment I made.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jill, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to ...make your experience better. If this was the case, please reach out to us at customer.care@jackbowkerford.com at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!

  • 5.0 out of 5
    May 17, 2017

    Always have good service and friendly people to work with

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 5, 2017

    They have a rewards program where you can earn free oil changes. I think this is awesome! Tyler and Jenni are always friendly and helpful!

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    Does recommend this dealer
    Came in for service or repair
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    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 7, 2017

    Good job! Keep up the good work. Slam Dunk. Touchdown pass!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're pleased to hear everything was completed to your satisfaction, Cecil! It is great to hear our Staff took such great care of you! We hope to see ...you here again!

  • 5.0 out of 5
    February 9, 2017

    Very happy, I have purchase the last 5 vehicles from Jack Bowker's

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Debra, your positive review means a lot to us, and we?re happy we could help you! Thank you for choosing Jack Bowker Ford Lincoln, and we hope to see ...you again soon!

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