Banister Nissan of Chesapeake

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
39 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    August 13, 2019

    Mauricio Suarez, the salesman totally ripped me off. I was Charged $14,000 to borrow $13,000 so now I owe almost $27,000 for a car thats only worth $13,000.... NO ONE, NO ONE went over the numbers with me. This place is a rip off. DO NOT GO TO THIS DEALERSHIP.....

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Mr. Breaux, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with you...r visit and that you feel that you were "ripped off". I believe that what you may be seeing is the total amount of the purchase including all finance charges for the duration of the loan. I am more than willing to meet with you to thoroughly explain and address any concerns you have. Please feel free to contact me @ 757-842-6149 to schedule a time. Gino Evans Owner Loyalty Manager Banister Nissan

  • 5.0 out of 5
    June 7, 2019

    Worked with Patrick and Alan to purchase a truck that had just come in. Amazing service and quickly had everything drawn up. They worked with me to get... exactly what I wanted. Reccomend highly especially if you're military

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Your compliments and kind words regarding Patrick and Alan mean so much to our team here at Banister Nissan of Chesapeake! We love hearing from satisf...ied customers, as we work incredibly hard each and every day to ensure that they?re given the fantastic experience we know they deserve. Thank you for your continued business and for coming into see us. Have a great day and see you soon. Gino Evans Owner Loyalty Manager Banister Nissan of Chesapeake "A Family Company" 757-842-6149

  • 5.0 out of 5
    November 26, 2018

    My experience at Banister Nissan was great. My sale person James B was very professional and made sure I was satisfied. I would recommend this dealership... to my friends, family and coworkers.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    June 10, 2018

    I was stranded out of town after taking a 10-hour trip and need service for my Nissan Altima. I called back to banister Nissan where I had purchased my... vehicle for guidance about getting assistance. They assured me that I could use my national factory warranty at any dealership in the country. So I took my vehicle to a nearby Nissan dealership in Louisville Kentucky. Once the vehicle was fixed I still needed assistance getting my car back to Virginia where I live as I was not able to make the 10-hour trip there and 10-hour trip back. Again I called the dealership and was assisted by Mike pulley and Brian Doctor who advised that I could get my car shipped back to me. I really appreciate it this since the dealership in Kentucky kept telling me that this was impossible and that I would have to make the trip myself to retrieve the car. Mike and Brian also help guide me in the process of getting the rental car that I needed covered without having to pay for it myself. Excellent customer service!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    May 1, 2018

    I purchased a vehicle and was assisted by Tim Jones. The customer service was the best ever. Tim thoroughly explained everything from the purchase to... how everything worked in the vehicle. I was nervous but he instantly assured me that everything would be fine (everything was great) I would also like to thank Tonya Ervin for her assistance and kindness. Both of you are definitely the BEST ever. Thank you.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 19, 2018

    It all started with Marcus Deleon!!! I’m honored to say Marcus made my first experience buying a brand new car thee best!! I felt at home walking through... the doors of the dealership followed by a few greets!! The best day ever!! I def recommend and when you go ask for Marcus Deleon

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 28, 2017

    Neff is awesome! See him for your next vehicle! Excellent buying experience! Will be gong there from now on to buy all my cars!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    October 13, 2016

    I have tried buying a car from this dealer twice. The first time I was ready to drive 2 hours to buy the car and they couldn't find it and said they must... have sold it. I just tried to buy another car and I told the sales person I would buy it this Friday if the car looked good and the trade was good. The sales person said they needed a non-refundable deposit and I said I would give a non-refundable deposit without seeing the car but I would buy if terms were good. He never responded that day. Yesterday he sent email car was sold and I said I thought we were good since he didn't respond to my email Sunday. He said they had the car Monday and thought all was good but sorry now since he didn't hold it and they sold it yesterday. I am not happy.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    June 1, 2016

    I have never enjoyed the car buying process...but Tim Williams made this experience smooth and painless. I would definitely recommend this dealership and... salesman to anyone.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 28, 2016

    When I drove in the parking lot I was skeptical because I had a used car that I was not happy with after 3 months. Mr Giff was standing outside and I was... telling him the situation I was in with the car and he said, " I got you!" And after that everything was smooth sailing. The staff treats you like family. Oh yeah did I mention I drove off in a 2016 Altama! My first brand new car. Thanks Nissan of Chesapeake!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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