Reviews

Average Ratings

5.0
30 lifetime reviews.
  • car owner

    Service was good. Always have excellent service from this dealership

    Dealer Response

    Hi there, thank you so much for the 5 Stars and allowing us to help you! Eley


    Show Full Review

    Service was good. Always have excellent service from this dealership

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, thank you so much for the 5 Stars and allowing us to help you! Eley


    Hide Full Review
  • Great Dealership

    Reminded by email that my 6,000 mi integral check-up was due. I knew I was due a state inspection and oil/filter change. I called and "Angie" in...

    Dealer Response

    Thanks so much, we are always happy to help! Eley


    Show Full Review

    Reminded by email that my 6,000 mi integral check-up was due. I knew I was due a state inspection and oil/filter change. I called and "Angie" in service set up and appointment that fit my schedule. When I arrived I was greeted warmly and immediately taken in for service. They provided hot coffee and doughnuts and I was bracing for a lengthy stay. To my surprise my car was ready before I finished my coffee and reading the paper. I was expecting unforeseen repairs and a high bill, but to my surprise the only thing found was a burned out side marker bulb. Also, was must relieved to find the cost was well below what I expected and was fearful of. Living on a fixed income I was concerned and was dreading this work. Again, was really happy to get the necessary work done at such a affordable price. They treated me like family and continue to earn my trust. I would recommend this dealership to anyone who is looking for good quality service at an affordable price.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much, we are always happy to help! Eley


    Hide Full Review
  • Great Dealership

    Best car buying experience we have had. Stan bell was outstanding.

    Dealer Response

    We appreciate your five-star feedback. It's great to hear that you enjoyed working with Stan. See you on the road!


    Show Full Review

    Best car buying experience we have had. Stan bell was outstanding.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your five-star feedback. It's great to hear that you enjoyed working with Stan. See you on the road!


    Hide Full Review
  • SERVICE

    Thanks for the quick, accurate service that was done as requested. I will be back for more of the same soon.

    Dealer Response

    Thanks for the feedback, Jim. We strive to provide excellent service to our customers at Duke Automotive. Wishing you a great day until the next t...


    Show Full Review

    Thanks for the quick, accurate service that was done as requested. I will be back for more of the same soon.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the feedback, Jim. We strive to provide excellent service to our customers at Duke Automotive. Wishing you a great day until the next time we meet.


    Hide Full Review
  • Purchase of 2016 GMC Canton

    Great experience with professional and courteous representatives who provided a fair price and value for both the trade-in vehicle and the new veh...


    Show Full Review

    Great experience with professional and courteous representatives who provided a fair price and value for both the trade-in vehicle and the new vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • customer feedback

    Arrived for initial required maintenance. Greeted cordially with prepared paper. Voiced my concerns on two items. Received feedback and items were...


    Show Full Review

    Arrived for initial required maintenance. Greeted cordially with prepared paper. Voiced my concerns on two items. Received feedback and items were corrected after consultation. Work as accomplished in a timely manner with reasonable cost.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Duke Automotive Group

    Top notch professionals, the Service Department is second to none!

    Dealer Response

    Thank you so much for taking time to write a review about the service team. We appreciate your business and input! Eley


    Show Full Review

    Top notch professionals, the Service Department is second to none!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking time to write a review about the service team. We appreciate your business and input! Eley


    Hide Full Review
  • The best dealership in Hampton Roads!

    The only place I go for car buying and repair; even if it's not a Chevy. My Dodge 2500 comes here anytime I need work done exclusively.


    Show Full Review

    The only place I go for car buying and repair; even if it's not a Chevy. My Dodge 2500 comes here anytime I need work done exclusively.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Duke Old Suffolk

    Duke Auto is always there for me providing great care. They have found for us any special vehiles or had any custom features added to our vehicles...

    Dealer Response

    Hi Niecie, thanks so much for all your continued business over many years. We appreciate you all so much and thankful to have great customers and ...


    Show Full Review

    Duke Auto is always there for me providing great care. They have found for us any special vehiles or had any custom features added to our vehicles for us to be able to find exactly the car/truck we want. Thank you Jerry Butler for years of finding the perfect vehicle. The service department is outstanding , replacing my engine when it had a big problem just a few miles past warrenty and the service department people are just soooo nice and always friendly especially Ashley. I think having Lydia's friendly sweet touch has made Duke a real treasure.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Niecie, thanks so much for all your continued business over many years. We appreciate you all so much and thankful to have great customers and friends like you both! Eley


    Hide Full Review
  • Owner

    My last visit left me without my vehicle for 9 days and received only 1 phone call from the dealer to let me know what was going on with my Escala...

    Dealer Response

    Hi Charles, I believe Richard Potts got in touch with you about your Escalade and I hope all is ok now. We greatly appreciate your continued busin...


    Show Full Review

    My last visit left me without my vehicle for 9 days and received only 1 phone call from the dealer to let me know what was going on with my Escalade. I feel when a dealer keeps your vehicle for 9 days there should have been communication from the dealer to the owner.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Charles, I believe Richard Potts got in touch with you about your Escalade and I hope all is ok now. We greatly appreciate your continued business! Thank you, Eley.


    Hide Full Review