Priority Chevrolet

Buying was a breeze, my sales person MATT HOUSE was awesome, but after that everything WAS down hill. THEY WRECKED my NEW 2016 car while in the shop to get the upholstery package that I was upsold at purchase and some minor things taken care of. I have been ignored concerning this incident and NEVER once did any management call until I complained and complained. their insurance company called to find out where I wanted the check sent, I told them I didn't want a check, I was then told that the dealership had sent it to me, have yet to receive it as of this posting. Then they repaired my vehicle without my authorization, preventing me from taking the vehicle for an unbiased estimate and to get an estimate for diminished value (which by law, I am entitled to). Just spoke to Bill Schneider the GM who started off extremely rude considering I am a client that had my vehicle wrecked by one of their employees. When I told him there was a diminished value he said I had to deal with their insurance company, when I stated I HAD NOT authorized repairs he stated to me that they are a major dealership and do millions in business and they have documentation I authorized it, NOT TRUE. No one at this dealership wants to handle this in a professional business like manner. I have tried to resolve this is a reasonable and equitable manner for both myself and the dealership. They expect me to accept the repaired vehicle back with no regards to the value since it was wrecked. Then called when I would't pick up the car and sign accepting it threatened to "report" the rental, this at 10 minutes before 5

It was my first visit since buying my car. It was very pleasant and professional. I have always been to loyal customer when I buy a car and it goes back to the dealership from where I purchased it. This visit was the best in all my years and I am 71. Tina is my write-up person and she too made the visit all that more enjoyable. See you at the 15K point.

Awesome customer service and great management team!